I arrived for a 3 day stay and decided on these premises as I could not get into any of the other Quest premises in Auckland where I usually stay. I drive a medium SUV and it took all my skills to park in the car park allocated, both wheels were on the white lines, it is tiny. The lobby entrance from the basement was dirty both the floor and finger prints on the lift doors. Upon arrival in the room on the 4th floor it was very hot, and the airconditioner being in the sitting area it took some 3 hours for the bedroom to cool down. This was repeated for the next 2 days as housekeeping turned off everything each day. Housekeeping, well there seems to be a systemic failure of housekeeping, my crockery/cutlery was dirty, and the second day I had to ask for more towels as only one was left after servicing. The bathroom was not cleaned at all during my stay and the stainless sink in the kitchen was yellowed from lack of cleaning. Usually at other Quests my sheets are changed every second day but they were not at all here during my stay. In the literature in the room it said car parking was $15 per day but I was charged $20
On the morning I left the lift floor was sticky underfoot from not being cleaned, these are almost new lodgings and if Management could rectify these cleaning issues this establishment would be a lot more desirable. Also the emergency escape plans on the back of the door list rooms in alphabetical order whereas they are actually number listed on the doors, could be confusing in an emergency. I am aware management read and respond to these experiences and would hope they "Take on Board" my comments accordingly.
- Official Description (provided by the hotel):
- Welcome to Quest on Hobson Serviced Apartments Strategically located on the western side of the CBD, Quest on Hobson is opposite the famous St Matthews Church and adjacent Sky Tower, besides being only 1-minutes walk away from a multitude of businesses, fabulous shopping, restaurants, bars and theatres on Queen Street.Quest New Zealand and Fiji CEO Stephen Mansfield says that the new property will be a great choice for business and leisure travellers alike."Accommodation in the CBD is in hot demand and Quest on Hobson will provide further access to New Zealand's largest business, leisure and entertainment centre."The 44 room complex will host a range of studio, one bedroom, and interconnecting two bedroom apartments, each equipped with all the modern furnishings and independent facilities that Quest has become known for.Quest on Hobson reception hours are 7am to 9pm Monday-Friday and 8am to 6pm Weekends and public holidays. Guest may still check in after these times using our afterhours lock box and call centre. Instructions for this can be found outside reception doors. ... more less
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- Also Known As:
- Quest On Hobson Auckland, New Zealand