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“Bad taxi service”
Review of Quest on Hobson

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Quest on Hobson
Reviewed 5 August 2014

Service was great when we had booked the wrong day . Also great views. However we were told that we could a use chit with the taxi and it would be $40-$60 but it was $80+ and we could not use a chit. The taxi was not great and was a shame to finish what was a good experience.

  • Stayed: August 2014
    • Value
    • Location
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Thank Screen555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harsh K, Owner at Quest on Hobson, responded to this reviewResponded 12 December 2015

Dear Guest,

Thank you for taking out time to submit your feedback. We are really sorry to hear of your experience with the taxi company and have taken this up with the company management.

Other than that we are delighted to hear that you had a great stay with us and look forward to accommodating you again in the near future.

Warm Regards
Harsh Khanna
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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152 - 158 of 240 reviews

Reviewed 4 August 2014

Placed ideally in heart of Auckland's CBD. It is a getaway-home for those of us who would want to be on a business trip with the luxury of your own private apartment. If you are a Solo traveller, i'd suggest to try the studio apartment - cost effective option in my opinion. The room service is excellent and very prompt everyday; like doing the dishes, tidying up the place, etc.. The facilities are good and cosy; they also have provide car park at the basement of the building.

Room Tip: "Rooms towards the South East have a good view of the Sky City tower and well lit"
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  • Stayed: July 2014, travelled on business
    • Value
    • Location
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1  Thank Allen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harsh K, Owner at Quest on Hobson, responded to this reviewResponded 25 August 2014

Dear Allen,

Thank you for taking out time to submit your feedback,

We are pleased to hear that you enjoyed your stay and that you were very pleased by our customer service.

Thank you once again for your kind words and have a great week, we look forward to seeing you again in the near future

Warm Regards
Harsh Khanna
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

Stayed at quest on hobson during our first business trip to auckland, and because we liked the service and the rooms and it's a great place to stay since we are just in the city, we went back to stay there on our succeeding trips. Good job to the staff as they made me and my colleagues feel comfortable during our 3 months of stay in NZ.

  • Stayed: July 2014
    • Value
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    • Rooms
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1  Thank Caren_C22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harsh K, Owner at Quest on Hobson, responded to this reviewResponded 25 August 2014

Dear Caren,

Thank you for taking out time to submit your feedback,

We are pleased to hear that you enjoyed your stay and that you were very pleased by our customer service.

Thank you once again for your kind words and have a great week, we look forward to seeing you again in the near future

Warm Regards
Harsh Khanna
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

I've been to Auckland several times and had tried different hotels. I would say that choosing Quest on Hobson service apartment is a good choice rather than staying to hotel. It just feels like home. The staff (Jaspal & Jacqui) are very accommodating. It was winter then when I stayed to the apartment and I requested for any portable heater in the room but unfortunately they don't have that. But to my surprise on the next day, they provided an electric blanket. They really attend to every customer needs.

Room Tip: Choose 1 bedroom instead of studio type room so when you cook, the smell will not mix on your clothe...
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  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Kristine0102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harsh K, Owner at Quest on Hobson, responded to this reviewResponded 25 August 2014

Dear Kristine,

Thank you for taking out time to submit your feedback,

We are pleased to hear that you enjoyed your stay and that you were very pleased by our customer service.

Thank you once again for your kind words and have a great week, we look forward to seeing you again in the near future

Warm Regards
Harsh Khanna
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

I stayed in Quest on Hobson for almost 2 months on my business trip to Auckland. Front desk both Jaspal and Jacqui are extremely helpful . Apartment is well maintained and cleaned regularly . I was totally satisfied during my stay . I would recommend this place, in case any one is planning to travel to Auckland and looking for accommodation in Hobson street .

Room Tip: Choose room facing Sky tower :)
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  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank PrashantRanjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harsh K, Owner at Quest on Hobson, responded to this reviewResponded 25 August 2014

Dear Guest,

Thank you for taking out time to submit your feedback,

We are pleased to hear that you enjoyed your stay and that you were very pleased by our customer service.

Thank you once again for your kind words and have a great week, we look forward to seeing you again in the near future

Warm Regards
Harsh Khanna
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Who would ave thought the Quest on Hobson would be one of Auckland's best kept secrets - walking distance to central city shopping - easy walk back with parcels. Polite helpful staff - super quite room - mine overlooked the road and the church - at night slept peacefully. Very clean and comfortable bed all ensuring a excellent break and allowed for a relaxing time. I can say 'unassuming and professional'. I happily paid for my stay - it was very good value. Will recommend and would stay again when visiting Auckland. Thanks everyone - great team.

Room Tip: Just ask the staff are helpful
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank AnitaLouiseKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harsh K, Owner at Quest on Hobson, responded to this reviewResponded 25 August 2014

Dear Anita,

Thank you for taking out time to submit your feedback,

We are pleased to hear that you enjoyed your stay and that you were very pleased by our customer service.

Thank you once again for your kind words and have a great week, we look forward to seeing you again in the near future

Warm Regards
Harsh Khanna
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

I have been staying long term in this apartment with my colleagues for business past 4 months. The notable plus point of this apartment is the service quality of the front desk staff. Both Jaspal & Jacqui are extremely helpful and forthcoming with all the information you need to get around town.

Also, they are very flexible in accommodating last minute changes when trips are cancelled or need to be extended. This is the biggest plus point for business travellers given how dynamic such trips can be. The location is also good as it is not right smack in the middle of town and is of decent proximity to surrounding amenities.

Quest on Hobson can excel further if they pay a bit more attention to facilities within the apartments. Some of the equipment are either missing (utensils), not functioning (TV) or does not seem clean enough for general use (hot water flask, oven tray etc). It will be really helpful if they can fix door stoppers on their doors as well.

Regardless of the points for improvement, this surely makes it a home away from home thanks to the friendly staff.

Room Tip: Rooms on 4th level and above are generally better as they offer privacy from the service apartments...
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  • Stayed: June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank BeachBumWhale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harsh K, Owner at Quest on Hobson, responded to this reviewResponded 7 August 2014

Dear Guest,

Thank you for taking out time to submit your feedback,

We are pleased to hear that you enjoyed your stay and that you were very pleased by our customer service.

Regarding the utensils, I sincerely apologise, our head housekeeper has been notified since and the utensils have been replaced. Again please accept my apologies for this.

Thank you once again for your kind words and have a great week, we look forward to seeing you again in the near future

Warm Regards
Harsh Khanna
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest on Hobson

Address: 127 Hobson Street, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 131 Speciality Lodging in Auckland Central
Price Range: £88 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest on Hobson 4*
Number of rooms: 44
Official Description (provided by the hotel):
Welcome to Quest on Hobson Serviced Apartments Strategically located on the western side of the CBD, Quest on Hobson is opposite the famous St Matthews Church and adjacent Sky Tower, besides being only 1-minutes walk away from a multitude of businesses, fabulous shopping, restaurants, bars and theatres on Queen Street.Quest New Zealand and Fiji CEO Stephen Mansfield says that the new property will be a great choice for business and leisure travellers alike."Accommodation in the CBD is in hot demand and Quest on Hobson will provide further access to New Zealand's largest business, leisure and entertainment centre."The 44 room complex will host a range of studio, one bedroom, and interconnecting two bedroom apartments, each equipped with all the modern furnishings and independent facilities that Quest has become known for.Quest on Hobson reception hours are 7am to 9pm Monday-Friday and 8am to 6pm Weekends and public holidays. Guest may still check in after these times using our afterhours lock box and call centre. Instructions for this can be found outside reception doors. ... more   less 
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Also Known As:
Quest On Hobson Auckland, New Zealand

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