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“Going the extra mile”

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Crowne Plaza Auckland
Ranked #10 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
Auckland Region, New Zealand
Level Contributor
5 reviews
3 hotel reviews
“Going the extra mile”
Reviewed 26 April 2011

We used the Crowne Plaza hotel for a leadership Hui and I was going to write to the hotel to thank them - and then thought I should just write it here. The service at this hotel was some of the best I have experienced anywhere. Every single staff member not only seemed happy in their job, and not only willing to help, but they were always wanting to go the extra mile. I asked if they had had a lot of professional development and training - one answered "Not really, but they are really good to work for and look after us, which motivates you to do your very best." A good leadership principle to live by!

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank JMR9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 28 April 2011
Thank you for posting your recent experience at the Crowne Plaza Auckland on trip advisor. We are pleased to read that our staff exceeded your expectations. As part of IHG, the Crowne Plaza employees embrace ‘Winning Ways’, which is the framework that helps to shape the way we work. It is based on 5 key principles; ‘Do the right thing’, ‘Show we care’, ‘Aim higher’, ‘Celebrate difference’ and ‘Work better together’. The staff member you spoke to really sums it up well and they certainly speak on behalf of the whole crew. We also like to share feedback with our staff and I am sure they will be pleased with your kind words. We encourage our guests to post their experience online which not only helps us continually improve the guest experience, but also helps the travel community make more informed decisions when selecting a suitable hotel. Thanks again, and we look forward to welcoming you back again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (344)
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English first
Wellington, New Zealand
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 April 2011

The Crowne Plaza has high quality rooms that are clean, have good tea and coffee facilities and are well maintained. The beds were comfy with options for pillows and the standard extras you expect at a high quality hotel.

Lobby/restaurant and bar facilities were good and the breakfast was to a high standard. The staff were helpful, particularly in the restaurant and would remember you from one day to the next which can be rare.

Overall a good place to stay when travelling for business.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Canoes_Over_Taxis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 April 2011

I stayed at the Crowne Plaza in Auckland through a Mystery Hotel deal with Wotif, so I wasn't certain what I was in for...

The room was immaculately clean, bright and well equipped which was great. My room was the smallest on the floor according to the floorplan, but it was more than adequate.

Pros:
- Very comfy king bed with lots of pillows - plus options to change pillow types, great for any princess and the pea type people!
- Nice bathroom amenities - I travelled with hand luggage only and hadn't taken any shampoo etc with me, so it was great that the hotel stuff was so good.
- High location in the hotel
- Mini bar
- Gym and sauna although I never used these.

Cons
- my room faced Queen St and must have been close-ish to a nightclub. Music went on till past 2am - which is expected on weekends, but a little more soundproofing would have been nice (i was on 17th floor)
- Parking in the next door car park is calculated in the same way as hotel check-in's - so if you arrive after midnight on Saturday morning you still pay the Friday rate for the car park, which is conveniently more expensive.... annoying and I'm sure there were ways to get cheaper/free parking - you only had to spend $5 in the shopping centre to get free parking - so paying $24 for a "Friday" after arriving at 3am seemed a little excessive.
- In room movies cost over $15 - I know hotels fleece you at every corner, but it's time this came down in price - it's beyond me why they don't price them nearer $5, surely hundreds more people would buy?
- Mini bar had no pricelist - does that make it free?
- No free wifi in any part of the hotel

Room Tip: Probably not facing Queen St on a weekend...
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  • Stayed April 2011, travelled solo
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Helpful?
1 Thank alice1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
150 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 9 April 2011

I stayed on the Excective Floor and had a lovely room which was spacious and clean. Good gym facility in this hotel. The club floor lounge was excellent, the evening snacks well above the quality I have had in other hotels. the staff were efficient and friendly. It was well located and I enjoyed my stay at this hotel.

  • Stayed September 2010, travelled on business
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Helpful?
Thank Oztravels7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tutukaka Coast
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 April 2011

Since our last review we've stayed at the Auckland Crowne Plaza on several more occasions. Each visit has been a wonderful experience and it just keeps getting better. Unlike any of the other hotel restaurants we've experienced on our world travels we actually look forward to our return visits because both the food and service in this hotel restaurant are superb. So is the standard of room service food and service. Our visits have been a total pleasure from check-in to check-out and we are booked in for three more three night stays during upcoming events.

Room Tip: Priority Club Privilege Plan & Priority Club
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  • Stayed April 2011, travelled as a couple
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Helpful?
1 Thank PerfectStrangerNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 April 2011

We stayed here one night after arriving in Auckland. Room was great: clean, comfortable and convenient walking distance to the wharf area for restaurants and other shopping. We could see the tower from our window. Wifi was $5/hour extra. Parking also cost extra, even for motorcycles, but it is a city, so that is to be expected.
The breakfast buffett was very fresh and included a juicer so guests could make their own fresh juice. I tried their recommendation of carrot, melon, pinneaple and ginger paste for a healthy and delicious start to my day. A great extra touch!

  • Stayed March 2011, travelled as a couple
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Helpful?
Thank chai4mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
Level Contributor
77 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 April 2011

Stayed here for 1 night in club room, check in fast and efficient, upgraded to corner room due to status, great room with fantastic views. Club lounge staff very efficient only complaint if you can call it that was alot of nibbles were sushi. Some of the hurricans stayed there at the sametime, had glum faces as they lost which was commical. central location. Would stay again

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank George8052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Auckland

Property: Crowne Plaza Auckland
Address: 128 Albert St | P.O. Box 6841, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Green Hotel in Auckland
#7 Family Hotel in Auckland
#9 Luxury Hotel in Auckland
#12 Business Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand

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