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“Great service and location....” 5 of 5 bubbles
Review of Crowne Plaza Auckland

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Crowne Plaza Auckland
Ranked #10 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
London
Level Contributor
200 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Great service and location....”
5 of 5 bubbles Reviewed 13 January 2014

Stayed here in the last few days and found the service and amenities excellent.
The staff were friendly and welcoming and the room on the 28th floor was beautiful.
The drinks and canapes on the 28th floor between 5.30pm - 7pm boast a beautiful view and are a wonderful, relaxing way to start the evening. It is definately worth the extra bucks to get a Club Room.
As other reviewer's have also noted the service is really stand out and specail thanks to the reservations manager Shiju Oommen, made the process so easy and professional.
I am going back to stay again at the end of the month, before travelling back to Europe.
Good value for money. Highly recommended.

Room Tip: Top two floors, facing the city. We were in room 2812, which was great.
See more room tips
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robber222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 14 January 2014
Dear Robber222,

A HUGE THANK YOU for your 5 star review! I am pleased to read you had a enjoyable stay with us. I am glad you enjoyed our your stay in one of our club floor rooms. I cannot agree with you more its absolutely worth every penny as you mentioned.
Thank you for your kind words regarding our team and our service. I will pass on your special mention to Shiju our Guest Experience Manager who I am sure will be delighted!!

I look forward to welcome you next week.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - For party or relaxation!! we can do them both!!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,665 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (332)
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English first
London
Level Contributor
168 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

We upgraded to a harbour side King Bed Deluxe room at the 28th floor of this Central Auckland hotel to settle in after a long journey from Europe to N.Z.
The rooms are spacious, airy and clean. The view is simply stunning (what do you expect at this height...).
The staff is friendly and dealt with all our questions and special wishes in a highly professional and discreet manner. There is a gym at the 12th floor which is very well equipped and even features a sauna. Don't miss the Club Lounge (if you are a Crowne Plaza Club guest) which features canapés, evening drinks and an exclusive more private continental breakfast at the 28th floor.
We were so pleased with the stay that we booked another room for next week straight away.
Special thanks to Shiju Oommen for outstanding service.

Stayed January 2014, travelled as a couple
Helpful?
Thank Jorn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 16 January 2014
Dear Jorn H,

A HUGE THANK YOU for your 5 star review! I'm pleased to read you had a great stay with us and glad you enjoyed our club rooms with stunning views. We have been getting some positive comments regarding our gym & sauna which is encouraging. Great to hear you enjoyed our club lounge on 28th floor, Our evening drinks, canapés, and our continental breakfast are fantastic value when you upgrade your room to one of our club rooms.
I will make sure all the team see your kind words especially Shiju who will be delighted - it is a real motivator.

I look forward to welcome you again next week.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Well worth the long trip!
E-mail: johnson.joseph@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 13 January 2014 via mobile

One of the best hotels I have stayed at in Auckland. A very comfortable room with excellent facilities and the Club facilities were also excellent. The staff were very friendly. We will stay here again.

Stayed January 2014, travelled as a couple
Helpful?
Thank Asterix406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 14 January 2014
Dear Asterix406,

A MASSIVE THANK YOU for your 5 star review! WOW!! What a review!! Short but you covered everything which we are working on. Its fantastic to know that we are on the right track. THANK YOU!!

I look forward to welcome you again in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - The best kept secret in the centre of Auckland!!
E-mail: johnson.joseph@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, South Australia, Australia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

Let's start with the staff. If there is anyone nicer and more accommodating than Jean at reception, I'm yet to meet them. Staggering in at 1am from a late flight she couldn't have done more for us. And then there is the breakfast team - from chefs to floor staff, excellent. Housekeeping staff, those understated and underrated fairies that clean up after us were great and very flexible when making up rooms.

Hotel location is excellent - close to SkyCity city, Explorer buses and Queen St. The Crowne was our introduction to New Zealand and Auckland and it didn't disappoint.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 14 January 2014
Dear Shane P,

A HUGE THANK YOU for your 5 star review! Great to see you started your review with our Team -THANK YOU!!
I cannot agree with you more, likewise I am still to find anyone nicer than Jean :) She is a superstar! Thank you for your kind words regarding our breakfast team, our chefs and most importantly our Housekeeping fairies who work really hard to ensure your comfort and privacy is of utmost importance.
I am glad that our hotel was your introduction to New Zealand and I'm pleased we lived upto your expectation!!

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Our fairies create magic!!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 12 January 2014

This hotel is in a great location. Close to shops and a short walk to the waterfront. The room was spacious clean and tidy and the staff were friendly and welcoming. The only downside was the price of the parking but otherwise this hotel is good value for money.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kerri F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 14 January 2014
Dear Kerri F,

Thank you for your great FOUR STAR REVIEW!!!! Congratulations you are our 650th reviewer!!
I am pleased to read you had a great stay and you enjoyed the location of our hotel and our clean, tidy rooms. Thank you for your kind words regarding our team, I will certainly share it with our team who I am sure will be delighted.
Your comments regarding car park, Unfortunately its a public car park managed by external company however hotel guests get a discounted rate. Please contact me directly so that I can make sure whether your car parking charges were discounted. Thank you for mentioning that our hotel is good value for money.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Luxury you can afford!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, Massachusetts
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 11 January 2014

The facilities at Crowne Plaza Auckland are about what one should expect of a city hotel in the upper-middle price range, perhaps a bit better. Our room was spacious, clean and well-appointed. What stood out about the hotel was the service. The staff was incredibly friendly and extremely anxious to be helpful. This level of service extended to the restaurant, where we rushed in one night right at closing time and were treated by the staff like they had all the time in the world. (Incidentally, the reason for our late very arrival at the hotel restaurant was that we had walked to two other restaurants only to find them already closed. Beware: Don't go looking for dinner much after 8:30 in Auckland.) The other great asset of the Crowne Plaza is its location. It is near the waterfront, the restaurants, the prime shopping areas and all ground transportation.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ronald G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 12 January 2014
Dear Ronald G,

Thank you for your great FOUR STAR REVIEW!!!! I am pleased to read you had a fantastic stay with us. Sorry to hear regarding your dine out experience however I am glad that we turned it around for you as a memorable experience.
Thank you for your kind words regarding the friendliness and helpfulness of our team. I truly believe this is what sets us apart from the rest. Guest service is our number 1 priority so it is always a delight to read that we have got it right.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Walk in as a guest – walk out as our fan!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 11 January 2014

For a 2 day stay at the end of our Celebrity Cruise, the Crowne Plaza was a great choice. With its close proximity to the centre of town it made for a great location to walk around the various shops, bars and restaurants. It also made for a great base to visit the various sites, use the Tourist Bus to take you around then choose any to visit again. You also get loads of discounts off entry to other attractions. We went up the Sky Tower and as it was midweek it was the best time with no crowds and excellent for views around the area.

Room Tip: Being a IHG hotel the rooms were of a high standard. The higher floors give better views across the...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fhil520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 12 January 2014
Dear Fhil520,

A HUGE THANK YOU for a 5 star review! I'm pleased you enjoyed your stay and found the Hotel to be a good base for exploring the City. What a way to escape the cold weather in Bristol,UK!
Thank you for your kind words, I'm sure my team will be delighted to read that we lived up to your expectation.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Well worth the long trip!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Auckland

Property: Crowne Plaza Auckland
Address: 128 Albert St | P.O. Box 6841, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Auckland
#7 Green Hotel in Auckland
#9 Luxury Hotel in Auckland
#12 Business Hotel in Auckland
#14 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 
Reservation Options:
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand

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