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“Great location; great staff”

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Crowne Plaza Auckland
Ranked #12 of 66 Hotels in Auckland Central
Certificate of Excellence
GreenLeadersBronze level
Reviewed 15 January 2014

We loved our 2 night stay at Crowne Plaza Auckland. We had called in advance and Sam from Concierge was so helpful organising us a babysitter for the night. In fact, all concierge, front desk and room service staff were helpful and friendly. Great location too!

  • Stayed: January 2014, travelled with family
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    • Sleep Quality
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Thank freed0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 17 January 2014

Dear freed0,

A HUGE THANK YOU for your 5 star review! I'm pleased to read you had a great stay with us. Funnily enough, I exactly remember the event when you were talking to Sam over the phone requesting for a babysitter as I was standing next to him and I saw him doing his best to organise the right babysitter suited for your request. Sam indeed is one of our shinning stars!
Thank you for your kind words recognizing all our concierge, front desk and room service team for their helpfulness and friendliness. Guest service is our number one priority so it is always a delight to read that we have got it right.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Taking personal care of your needs!
E-mail: johnson.joseph@ihg.com

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1,105 - 1,111 of 1,872 reviews

Reviewed 15 January 2014

We stayed in a club room on the 26th floor. Check in was smooth and efficient and the room was very clean. It was a quiet time of year just prior to Christmas but the hotel was quite busy.

The club itself is quite small but does have superb views. It seemed they were unexpectedly busy as the attendant had to get some additional help. The food was very good with offerings such as oysters and prawns as well as a good array of other hot and cold items. Such a nice change from the small tasting plate now offered in many other establishments. There was also a good variety of wines and spirits. Service was friendly and efficient.

We found the bed comfortable and the room was quiet and spacious.

For breakfast we decided to eat at the restaurant downstairs. There was a good variety of food and service was friendly and prompt.

We would definitely stay again for the location and service.

  • Stayed: December 2013, travelled as a couple
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Thank fussyvoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 17 January 2014

Dear fussyvoyager,

Thank you for your great FOUR STAR REVIEW! I'm pleased to read that you had a great stay and would definitely return for the location and most importantly our "service" - this is awesome!
I'm glad you took the option to upgrade to our club rooms which has some stunning views and the Club Lounge is absolutely worth it. As you mentioned regarding our food offering in Club Lounge, Yes we always try to be innovative and we really want you to have a fantastic experience. Thank you for your good comments regarding our breakfast offering and our prompt service.
Guest service is our number one priority so it is always a delight to read that we have got it right. I will make sure all the team see your kind words - it is a real motivator.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Not just any hotel!
E-mail: johnson.joseph@ihg.com

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Reviewed 14 January 2014

We stayed during New Year's eve. I was impressed with the service, clean room and location. All the staff were friendly and courteous. All the rooms were squeaky clean, including the hallway. The beds are big enough for a queen size (we got a double room). The hotel is located in the centre of the city. Downstairs you have the mall and the food court. The casino and sky city tower are beside it. If you want good fast food, go to Elliot's stable at Elliot Street. It was a fantastic stay.

Room Tip: For a room with a sea view, choose the side facing sky city but near Wellesley St. The other side ha...
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  • Stayed: January 2014, travelled with friends
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Thank bluekiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 16 January 2014

Dear bluekiwi,

A MASSIVE THANK YOU for your 5 star review! I'm pleased to read you had a great stay.
What a fantastic way to start your New Year! Our location is perfect as we are next to Sky city tower and at the centre of all fun activities.
Thank you for your kind words regarding our "squeaky" clean room, comfortable bed and most importantly our service. Guest service is our number 1 priority so it is always a delight to read that we have got it right.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Location, Location, Location!!
E-mail: johnson.joseph@ihg.com

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Reviewed 13 January 2014

Stayed here in the last few days and found the service and amenities excellent.
The staff were friendly and welcoming and the room on the 28th floor was beautiful.
The drinks and canapes on the 28th floor between 5.30pm - 7pm boast a beautiful view and are a wonderful, relaxing way to start the evening. It is definately worth the extra bucks to get a Club Room.
As other reviewer's have also noted the service is really stand out and specail thanks to the reservations manager Shiju Oommen, made the process so easy and professional.
I am going back to stay again at the end of the month, before travelling back to Europe.
Good value for money. Highly recommended.

Room Tip: Top two floors, facing the city. We were in room 2812, which was great.
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  • Stayed: January 2014, travelled on business
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Thank Robber222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 14 January 2014

Dear Robber222,

A HUGE THANK YOU for your 5 star review! I am pleased to read you had a enjoyable stay with us. I am glad you enjoyed our your stay in one of our club floor rooms. I cannot agree with you more its absolutely worth every penny as you mentioned.
Thank you for your kind words regarding our team and our service. I will pass on your special mention to Shiju our Guest Experience Manager who I am sure will be delighted!!

I look forward to welcome you next week.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - For party or relaxation!! we can do them both!!
E-mail: johnson.joseph@ihg.com

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Reviewed 13 January 2014

We upgraded to a harbour side King Bed Deluxe room at the 28th floor of this Central Auckland hotel to settle in after a long journey from Europe to N.Z.
The rooms are spacious, airy and clean. The view is simply stunning (what do you expect at this height...).
The staff is friendly and dealt with all our questions and special wishes in a highly professional and discreet manner. There is a gym at the 12th floor which is very well equipped and even features a sauna. Don't miss the Club Lounge (if you are a Crowne Plaza Club guest) which features canapés, evening drinks and an exclusive more private continental breakfast at the 28th floor.
We were so pleased with the stay that we booked another room for next week straight away.
Special thanks to Shiju Oommen for outstanding service.

Stayed: January 2014, travelled as a couple
Thank Jorn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 16 January 2014

Dear Jorn H,

A HUGE THANK YOU for your 5 star review! I'm pleased to read you had a great stay with us and glad you enjoyed our club rooms with stunning views. We have been getting some positive comments regarding our gym & sauna which is encouraging. Great to hear you enjoyed our club lounge on 28th floor, Our evening drinks, canapés, and our continental breakfast are fantastic value when you upgrade your room to one of our club rooms.
I will make sure all the team see your kind words especially Shiju who will be delighted - it is a real motivator.

I look forward to welcome you again next week.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Well worth the long trip!
E-mail: johnson.joseph@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

One of the best hotels I have stayed at in Auckland. A very comfortable room with excellent facilities and the Club facilities were also excellent. The staff were very friendly. We will stay here again.

Stayed: January 2014, travelled as a couple
Thank Asterix406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 14 January 2014

Dear Asterix406,

A MASSIVE THANK YOU for your 5 star review! WOW!! What a review!! Short but you covered everything which we are working on. Its fantastic to know that we are on the right track. THANK YOU!!

I look forward to welcome you again in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - The best kept secret in the centre of Auckland!!
E-mail: johnson.joseph@ihg.com

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Reviewed 13 January 2014

Let's start with the staff. If there is anyone nicer and more accommodating than Jean at reception, I'm yet to meet them. Staggering in at 1am from a late flight she couldn't have done more for us. And then there is the breakfast team - from chefs to floor staff, excellent. Housekeeping staff, those understated and underrated fairies that clean up after us were great and very flexible when making up rooms.

Hotel location is excellent - close to SkyCity city, Explorer buses and Queen St. The Crowne was our introduction to New Zealand and Auckland and it didn't disappoint.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this reviewResponded 14 January 2014

Dear Shane P,

A HUGE THANK YOU for your 5 star review! Great to see you started your review with our Team -THANK YOU!!
I cannot agree with you more, likewise I am still to find anyone nicer than Jean :) She is a superstar! Thank you for your kind words regarding our breakfast team, our chefs and most importantly our Housekeeping fairies who work really hard to ensure your comfort and privacy is of utmost importance.
I am glad that our hotel was your introduction to New Zealand and I'm pleased we lived upto your expectation!!

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Our fairies create magic!!
E-mail: johnson.joseph@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Auckland

Address: 128 Albert street | P.O. Box 6841, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland Central
#7 Green Hotel in Auckland Central
#11 Luxury Hotel in Auckland Central
#12 Business Hotel in Auckland Central
#13 Romantic Hotel in Auckland Central
Price Range: £109 - £492 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand

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