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“Good Business Hotel Totally Let Down by Internet”

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Crowne Plaza Auckland
Ranked #10 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
Singapore, Singapore
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good Business Hotel Totally Let Down by Internet”
Reviewed 20 March 2014

This is a comfortable hotel in a good part of town. However, the internet was so slow, I struggled to get any work done. That's all there is to say really but TripAdvisor insists on 200 character minimum review...

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank newrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 23 March 2014
Dear newrose,

Thank you for your review! I'm pleased to read you had a comfortable stay and found our location good for your purpose of visit, However I was disappointed to read that you had issues with our internet. Please accept my sincere apologies for all the inconvenience this may have caused during your stay.
We provide complimentary internet for all our IHG rewards member which is good for normal browsing and emails. We also have a premium option available for a nominal charge which has faster internet more suitable for business- video, video conferencing etc.
I would really appreciate if you could kindly get in touch with me so that I can resolve your concern to your satisfaction. Also I can investigate further so that other guests do not experience similar issue in future.

I look forward to hearing from you.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland
E-mail: johnson.joseph@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (340)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Sydney, Australia
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 March 2014

Stayed recently for 2 nights after an extensive 4 days on the road (or more correctly in the air) cris-crossing Australia for work.

Rooms - superb. The room are very comfortable and clean. Bathroom a good size. Bed very comfortable. I can't understand why some reviewers think it is 'dated'. The question I would ask is when did you last refurbish your own bedroom and bathroom - probably 10+ years ago.

Staff - absolutely wonderful. From reception to concierge to room service to housekeeping. All extremely friendly and helpful.

Now for room service - take note Australian hotels you should copy this hotel's standards - and please note I have stayed in every Australian Crowne Plaza and most Holiday Inns. Crown Plaza Auckland sets the standard all other IHG hotels NEED to meet. Real cloth napkin. Actual salt and pepper shakers (not those cheap 1-of-each saches). Real condiments. Real service - friendly and affable and ON TIME.

I cannot recommend this hotel highly enough. If you care to check out any of my other reviews you will see i am somewhat brutally honest where service levels are not met.
This hotel through its staff set a standard that other hotels need to strive to achieve.

Now I do need to specifically mention two staff members who made extra efforts to assist with advice, airport transfers and service before I even arrived as my travel plans changed due to work requirement. To Johnson Joseph and Shiju Oommen my sincere thanks.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrequentOzTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 23 March 2014
Dear FrequentOzTraveller,

WOW! What a fantastic 700th review!! A MASSIVE THANK YOU!!!
I'm delighted to read you had a great stay with us. Your review sums up everything we are working towards and I'm thrilled to see we are on the right track! Thank you for recommending us!
Thank you for your kind words regarding our team especially Shiju who I am sure will get your review framed and will keep it for life on becoming an online superstar! :) - Its a real motivator!!

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Because You deserve the Best!!
E-mail: johnson.joseph@ihg.com
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Sydney, Australia
Level Contributor
199 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 16 March 2014 via mobile

I have stayed before but forgot to write a review. The staff here are always as helpful as they can be. Rooms are clean, tidy and pretty up to date. Breakfast us a great selection and the hotel is pretty convenient to the city. I like the gym as it has both pin and free weights as well as different cardio machines. Will be back again.
Even a splitting headache at 1am and they did their best to help out though I did go for a walk to get the drugs.

Stayed March 2014, travelled on business
Helpful?
Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 20 March 2014
Dear Simon G,

A MASSIVE THANK YOU for your 4 star review! I'm delighted to read you had a good stay with us and you loved your Room, Breakfast and our Gym. Thank you for your kind words regarding our team who always go the extra mile to ensure every guest are happy! I have taken you comments on board regarding the medicine though we cannot hold any medicine, we could have dealt with your requests in a different way!

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland : Happy Guests = Happy Team!!
E-mail: johnson.joseph@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
77 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 March 2014

Was travelling to see a show at the Civic Theatre and had stayed at a couple of other hotels in the past. Decided to try this as got a good rate. As a solo traveller security and location was also important. Did not want to have a long walk back to the hotel on my own after the show let out at 10.30pm so this suited my needs exactly.
I arrived at around 11.00am and much to my surprise the room was ready. Found the room clean and tidy. Obviously had just been finished by the hotel maid as she rushed in as I let myself in to check she had done the pillows right! King size (very comfortable bed )and like other reviewers mentioned was a large room. Though I cannot understand previous comments made about it being an older hotel and showing it's age. It looked fine to me. Ok, not super contemporary but still very clean, and quiet and suited my needs exactly. Only heard the odd loud person in the hall. Couldn't hear anything from adjoining rooms and I had an interconnecting room.
All staff I came into contact with were pleasant and polite. My room rate included a breakfast and when this was inadvertently added to the bill upon checkout. I pointed this out and it was taken care of promptly and courteously

Will most definitely return!

Room Tip: 2218 looked over Queen street side of city
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AndAkiAnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 20 March 2014
Dear AndAkiAnd,

A HUGE THANK YOU for your fantastic 4 star review! I'm thrilled to read you had a great stay with us and you found our hotel ideal for your purpose of travel.
Yes, As you have mentioned we are indeed at the centre of all activities. I'm glad you were able to check in early, our Housekeeping team always do their our best to get all the rooms ready as early as possible.
I'm delighted to hear you loved our hotel. Yes we are not super contemporary hotel however we certainly do have the warmth & heart where you can be yourself and relax. Thank you for your kind words regarding our team - Its a real motivator!

I look forward to welcome you soon for another event.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Thats us!! Centre of all activities!!!
E-mail: johnson.joseph@ihg.com
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auckland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 March 2014

A great hotel. We asked for a room with a view and it was amazing, overlooking the Waitamata harbour on floor 46. The staff of this hotel are absolutely amazing everyone was so helpful. We had the buffet breakfast included with our package and this was outstanding also. Thank you Crowne Plaza for such a great stay we will definitely stay again!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kylie186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 15 March 2014
Dear kylie186,

A HUGE THANK YOU for your fantastic 4 star review! I'm pleased to read you had a great stay with us and enjoyed the view from our room overlooking the harbour. Thank you for your kind words regarding our team.
Guest service is our number one priority and I'm delighted to read that we have got it right! I will share you review with our team who will be thrilled to read your comments - Its a real motivator!

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Where else?
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 March 2014

Wife and I recently stayed here overnight - would highly recommend. Everything from check in to check out was great. Checking in was seamless, receptionist even offered a late check-out time of 2 p.m. without me asking (which was greatly needed and appreciated). Room was large and comfortable - had a very comfortable sleep with no noise. Property is definitely aging, but overall was very clean. Wifi was free (for 1GB) as I'm a IHG member (anyone can sign up) which is very high from what I realized during my trip to North Island. Centrally located in downtown Auckland - walking distance to everything you need (about 10 mins to the waterfront). Hotel offers gym/sauna - good # of machines and clean. Staff was very friendly/helpful as well. Parking was $10/day for (in & outs) - it's advertised as $22 somewhere so I was pleasantly surprised.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 13 March 2014
Dear David H,

A MASSIVE THANK YOU for your 5 star review!! I'm pleased to read you had a great stay with us. Thank you for your kind words regarding our team friendliness and helpfulness. Guest service is our number one priority so it is always a delight to read that we have got it right.
Our team will be thrilled to see your review - Its a real motivator!
Regarding Car parking we do dont own them, However we do have discounted charges for our guests which is $10 on Friday/ Saturday and $24 rest of the days.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - The best kept secret in the centre of Auckland!!
E-mail: johnson.joseph@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 March 2014

We stayed here for one night after flying from the US. It is accessible by the $16nz airport bus and in a very walkable location. We were given our room early--hooray!-- and the beds were comfy and the bathroom well-stocked (even with a diffuser for those of us with curly hair). I'd definitely stay again.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank ef002014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 12 March 2014
Dear ef002014,

A HUGE THANK YOU for your 5 star review! I'm pleased to read you had a great stay with us. I'm delighted that we were able to give you your room early- we always do are best :)

Thank you for recommending us and I'm thrilled to see you loved all our small touches we do to make your stay seamless and hassle free.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Well worth the long trip!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Auckland

Property: Crowne Plaza Auckland
Address: 128 Albert St | P.O. Box 6841, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Auckland
#7 Green Hotel in Auckland
#9 Luxury Hotel in Auckland
#12 Business Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand

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