We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Internet. Its the 21st Century”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Crowne Plaza Auckland
Ranked #10 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
Sydney, New South Wales, Australia
Level Contributor
112 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Internet. Its the 21st Century”
Reviewed 8 April 2014

We Stayed from Thursday 3rd April till the 7th April. Very Clean well run, excellent rooms. and Breakfast was on of the best I have had. very big selection. Excellent Location, one street away from the tower and an easy walk to the Ferries. Staff were friendly so all in all 10 out of 10. If I was to return to Auckland this would be my first choice. "BUT" the Internet is very frustrating. 30min free Wi Fi for 24 Hours. ?????? it makes you have to buy the 12 hour or 24 hour blocks.
$10 for 12 hours is maybe not much but why pay at all. I have been in the smallest town in the middle of Texas and had free Wi-Fi. in an age of socal media etc people want the internet.Get into the 21st Century please.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 14 April 2014
Dear Jeff M,

A MASSIVE THANK YOU for your 4 star review! I'm pleased to read you had a great stay with us and loved our location, our super clean large room and breakfast which was one of the best you had ever had! Thank You!! BUT, I'm disappointed to read that you were not informed regarding our complimentary internet which is available through our your stay, All you have to do is join our IHG Rewards club which is easy to enrol and is free!!

I look forward to welcome you in the near future and I'm positive you will give us a 5 star review!

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Become member of IHG Rewards Club: Complimentary internet for your entire stay, every stay!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,730 reviews from our community

Traveller rating
    672
    799
    200
    41
    18
See reviews for
295
641
119
411
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (344)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Newcastle, Australia
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 April 2014

Stayed 4 nights here . Walked down from a stay at Sky City. We were too early for the room to be ready but had no proplem leaving our bags while we had breakfast/lunch in the main street. Arrived back about 1PM and our room was ready.
Stayed in 2202 , all in all a good room
The fully equiped Gym is good , as is the Sauna which has fresh towels at hand.
4 lifts service the hotel ( longest wait would have been 1 minute)
(Tip) Internet is chargeable but if you join the IHG group you get 30 minutes free per day. Join at reception.
Worth a stay here.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussietracker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 14 April 2014
Dear Aussietracker,

A HUGE THANK YOU for your fantastic 5 star review! I'm pleased to read you had a great stay with us and found our location perfect for your purpose of travel. I'm delighted to read you loved all the small touches we provide to enhance your stay with us like our Gym, Sauna to name a few.
I read your comments regarding complimentary internet for IHG rewards club members - It is complimentary for the entire stay! Please accept my sincere apologies if this was not been made clear to you during check-in.
Thank you for your kind words regarding our team. I will share your comments with them-Its a real motivator!

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Good Hotel, Great Team!!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bowie, Maryland
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 April 2014

We stayed 2 nights in early Feb. and again 2 nights in late Feb on our wonderful trip to New Zealand. The location is great and within walking distance of the harbor, skytower, and other tourist attractions. Breakfast in the food court just down the elevator was great at the Bakery shop and much cheaper than hotel offerings. Other food very available but after 6PM they do roll up the streets around the Crowne Plaza and you need to walk to the harbour area for better selections. Staff very friendly and rooms were very clean and management host a nice cocktail reception with yummy NZ wine for IHG club members. I hope you don't need it but I was very sick on arrival to Auckland and I got great care at the City Med clinic and pharmacy which is just 2 blocks from CP. This is a very good downtown hotel and we enjoyed our stay (once we got "drugs" from the Dr.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bowiememe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 4 April 2014
Dear Bowiememe,

A HUGE THANK YOU for your 5 star review! I'm pleased to read you had a wonderful stay (after having the "drugs" from the Dr. :)) with us and found our location perfect for your purpose of travel. I'm glad you liked all the small touches we do to Thank our lHG Rewards loyal guests.
Guest service is our number one priority so it is always a delight to read that we have got it right. I will make sure all the team see your kind words - it is a real motivator.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Well worth the long trip!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
101 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 April 2014

My husband I stayed here for 4 nights, 20-24 March, to celebrate a milestone birthday. I had booked the room through a travel agent. Unknown to me, my husband contacted the hotel direct to make arrangements to surprise me. He spoke with Johnson Joseph, the operations manager, who was just wonderful. My husband found out via the hotel that the travel agent had booked us the wrong room type, so Johnson was quick to make amends. On arrival, we were treated to new client drinks in the lobby bar (which are held on certain days of the week). Then once we went to our room we were blown away. Johnson had arranged for a Level 26 room with city and harbour views, which was decorated in birthday banners, balloons, a complimentary bottle of wine, a birthday cake and candle, and a card signed by the staff. I was absolutely gobsmacked. It certainly made my birthday all the more special. The location of the property is great - a short walk to the casino, Queen Street and the harbour front/Viaduct. The room was impeccably clean, and kept so throughout our stay. The bed and pillows were very comfortable. The reception, bar and concierge staff were wonderful - nothing was too much trouble. We did not eat in the restaurant so cannot make comment there. Good selection of wines at the bar. Overall, we had the most wonderful stay. A BIG thank you to Johnson Joseph and his staff. I can wholeheartedly recommend this property to anyone looking for quality, well located accommodation in Auckland.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nvios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 4 April 2014
Dear Nvios,

A MASSIVE THANK YOU for your 5 star review. I'm delighted to read you had a great stay with us and you chose to share your milestone event in your life with us, This means a lot to us!
Thank you for your extremely kind words and I'm thrilled to read you had a memorable birthday! The team and I wish you loads of happiness and success. Please do not wait for another milestone to visit us.

Come back soon! We are waiting!!

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Licenced to Thrill!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orpington
Level Contributor
244 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 28 March 2014 via mobile

We spent two non consecutive nights at this centrally placed hotel convenient for the tourist resorts and harbour. On both occasions we were impressed with the friendy and helpful staff. The rooms were clean and the beds very comfortable. We do not usually rate hotel restaurants but since we had been to this hotel and restaurant in 2008 and were very happy with the restaurant we decided to try it again. On both occasions this time the meal was excellent and the service good. One of the best meals we have had during our 2 week stay in New Zealand. Unfortunately, I was not impressed with the wifi. It was very intermittent with the signal strength even in the lobby being poor. Understandably when the hotel is full you might expect the shared broadband to be hard pushed. It seems obvious that the router capacity should be set as strongest for a full house so that people will not be disappointed whatever the number of guests staying. This can only get worse with more and more guests having mobile devices. It is a great shame that the high quality of everything else in this hotel is spoiled by poor wifi.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank CriticP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 30 March 2014
Dear CriticP,

A HUGE THANK YOU for your 4 star review! I'm pleased to read you had a great stay with us and found our location perfect for your purpose of travel. I'm delighted to read you loved our comfortable rooms and most importantly our ARIA restaurant both Food and Service. Thank you for your kind words regarding team friendliness! Its a real motivator!!
I have taken your comments regarding our internet on board, Rest assured I will personally look into this to resolve the internet issue immediately. I am positive the next time you stay with you will give us a 5 star review.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - ARIA Restaurant & Bar - Great Food! Great Service!!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wallsend, United Kingdom
Level Contributor
254 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 26 March 2014

We stayed here for two nights as part of a tour group, this hotel being ideally located 3m walk from the Auckland Tower. We had a double room (2018) with twin beds and all the usual facilities such as safe, fridge, tea/coffee making, iron etc. together with 2 chairs and a table as well as a chair at the writing desk. The room was furnished almost the same as other Crowne Plazas we have stayed at. There were only views of other skyscrapers from the window. The bathroom was well equipped with good toiletries, soap and bath with shower. The room was clean and well maintained. Also this is one of the few hotels you can get 2 suitcases on the suitcase stand together.
The front desk was very helpful and linked me to free unlimited Wi-fi as a member of IHG Group, otherwise there is 30m free wifi included with the room.
WE did not eat in the hotel as there is an excellent bakery cafe in the shopping area below the hotel, and a huge choice of restaurant within easy walking distance.
Overall we had a very comfortable stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tynes1der
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 27 March 2014
Dear Tynes1der,

A MASSIVE THANK YOU for your 4 star review. I'm pleased to read you had a comfortable stay with us and found our location perfect to suit your purpose of travel. I'm delighted to read you loved everything about our room - our amenities, cleanliness and also our luggage rack which can easily hold two suitcases in a twin room that very few hotels have these days. We do put our guests at the Heart of everything we do!!
Thank you for your kind words regarding our team - They are our biggest asset!!

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Putting our guests at the heart of everything we do!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
158 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 25 March 2014

This is a very large hotel with a bit of an anonymous feel,well situated in central Auckland. The welcome was an excellent one from very helpful reception staff and the room spacious, very clean, well equipped and very quiet.

Room Tip: Rooms on higher floors are presumably better in terms of traffic noise
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasperco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 26 March 2014
Dear Jasperco,

A HUGE THANK YOU for your 4 star review!! I'm pleased to read you had a great stay with us in our spacious,very clean, well equipped room. Thank you for your kind words regarding our team- Its a real motivator! Guest service is our number one priority and I'm glad we have got it right.

I look forward to welcome you in the near future and I'm positive you will score us a 5 star!!

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Every day is a special one!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Auckland hotels
0.0 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 67 in Auckland
2,450 reviews
0.4 mi away
Sofitel Auckland Viaduct Harbour
0.2 mi away
Grand Millennium Auckland
Show Prices
Show Prices
Show Prices
0.6 mi away
The Langham, Auckland
The Langham, Auckland
#5 of 67 in Auckland
4,190 reviews
0.4 mi away
Pullman Auckland
Pullman Auckland
#13 of 67 in Auckland
2,268 reviews
0.1 mi away
SKYCITY Hotel
SKYCITY Hotel
#11 of 67 in Auckland
1,883 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Auckland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Auckland

Property: Crowne Plaza Auckland
Address: 128 Albert St | P.O. Box 6841, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Auckland
#7 Green Hotel in Auckland
#9 Luxury Hotel in Auckland
#12 Business Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Ctrip TA, Travel Republic (UK), Odigeo, Hotels.com, Agoda, Ebookers, IHG, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, HotelQuickly, getaroom.com and Cancelon so you can book your Crowne Plaza Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing