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“Lovely Hotel”

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Crowne Plaza Auckland
Ranked #10 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
Auckland Region, New Zealand
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely Hotel”
Reviewed 4 August 2014

This is my third time staying at the Crown plaza. It is a central city hotel that is very clean and the staff are always very nice. Nicole in the restaurant was particularly pleasant and very helpful.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank KellieTremayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 6 August 2014
Dear KellieTremayne,

A HUGE THANK YOU for your wonderful FIVE STAR REVIEW!! We were delighted to read that you enjoyed your stay with us. Thank you for your great comments regarding the cleanliness of our hotel and also for your comments regarding our friendly staff, particularly Nicole in Aria Restaurant. Guest service is our number one priority so it is always a delight to read that we have got it right!

We look forward to welcoming you back to stay with us again.

Kind Regards,
The Team at Crowne Plaza Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,752 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (347)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
UK
Level 5 Contributor
51 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 July 2014

Hotel was very central - close to Elizabeth street (main shopping, where there is also a large supermarket halfway down). The hotel joins onto a shopping mall so convenient for the food court. It is also close to the Elliot Stables (quirky selection of restaurants) and round the corner is a great little coffee shop - Remedy Coffee. Hotel room itself was very spacious. King bed was very comfortable. Bathroom was a little dated. Got a good deal through expedia. Overall, would recommend this hotel for business visit - excellent location and quiet on floor 21.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank UkE_b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 30 July 2014
Dear UkE_b,

THANK YOU for your great four star review! We were pleased to read that you enjoyed your stay with us and found our location well situated for your purpose of travel. Thank you for your great comments regarding the size of our rooms and the comfort of our beds.

We look forward to welcoming you back again.

Kind Regards,
The Team at Crowne Plaza Auckland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 July 2014

I have stayed in alot of hotels in Auckland and I would say the Crowne Plaza Auckland is one of the best. I travel to Auckland for work regularly and have tried them all, but I keep coming back to the Crowne Plaza for the service and the comfort. The staff are all welcoming and friendly and they are always there to help. The rooms are comfortable and clean and well stocked. If you can manage to book a Club room on the top floors even better. They have a private club lounge where happy hours are held and breakfast is supplied free of charge.
Definately consider this one on your next trip.

Room Tip: Try and get the top 2 floors for Club Lounge access.
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 24 July 2014
Dear Keith B,

A HUGE THANK YOU for your wonderful FIVE STAR REVIEW!!! We were delighted to read your great comments regarding our welcoming, friendly and helpful team and our comfortable and clean rooms. Guest service is our number one priority so it is always a delight to read that we have got this right. Your kind words are a real motivator, so we will ensure that these are shared throughout the team.

Thank you for also for recommending us so highly and we look forward to welcoming you back again.

Kind Regards,
The team at Crowne Plaza Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Balclutha, Otago, New Zealand
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 July 2014 via mobile

Lovely rooms, the most comfortable beds ever, staff constantly smiling and helpful, meals great. ... and prime location right in the heart of auckland. Couldn't ask for better! Highly recommended to those looking for a great stay.

Stayed July 2014, travelled on business
Helpful?
Thank Tracey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 23 July 2014
Dear Tracey M,

A HUGE THANK YOU for your wonderful FIVE STAR REVIEW!! We were delighted to read your great comments regarding our rooms, comfortable beds, meals, location and our smiling, helpful team. Thank you also for recommending us so highly.

We look forward to welcoming you back again!

Kind Regards,
The team at Crowne Plaza Auckland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 5 Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 July 2014

Crowne Plaza is one of those large hotels attached to a shopping mall which leads to the main part of downtown. The hotel is friendly, warm and well situated. It is an easy 15 minute walk to Britomart and convenient to buses. Staff are friendly and helpful. Our room was clean and comfortable. Will stay here again.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Stan061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 20 July 2014
Dear Stan061,

Thank you for your great four star review! We were delighted to read that you enjoyed your stay with us and found our location well situated for your purpose of travel. Thank you also for your kind words regarding the helpfulness and friendliness of our team.

We look forward to welcoming you back in the future.

Kind Regards,
The team at Crowne Plaza Auckland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 16 July 2014

Couldn't fault their staff. Professional and great service. Always a smile on their faces. Location is ideal if you wish to be in the middle of Auckland.

Although the hotel fixtures and décor are feeling a little old and tired. Needs a refresher/make-over.

  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Hammer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 20 July 2014
Dear Cruzmeister,

Thank you for your review of our hotel. We were pleased to read that you enjoyed your stay with us and that you could not fault the service and professionalism of our staff. Guest service is our number 1 priority so it is always a delight to read that we have got it right.

We look forward to welcoming you back again.

Kind Regards,
The team at Crowne Plaza Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wamboin, Australia
Level 5 Contributor
77 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 12 July 2014

I spent three nights at the Crowne Plaza, on business. I was given an upgrade (I'm an IHG Platinum Ambassador, but an upgrade to a suite with club access was more than I'd have expected).

It was very good value, solid (a little old-fashioned, but in a nice way) the check-in and concierge staff particularly helpful. The breakfast buffet was also good, and I appreciated the light meals available at the bar. My room was quiet (the 'view' was of another hotel, very close); the internet worked well. All told, highly recommended.

A few points: the television range is pretty miserable, and the NZ services seem largely to turn into infomercials shortly after midnight: it might be worth adding some cable entertainment programs (as a fair number of people staying may have jetlag). I'd also strongly recommend the express bus from the airport - $16 a trip, as compared to $100 for a cab, and not all that much slower - unless you *have* to be at a particular place at a particular time

Room Tip: Big advantages to having IHG status - *then* the wifi is free
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank jeremyshearmur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 15 July 2014
Dear Menippus,

A HUGE THANK YOU for your wonderful FIVE STAR REVIEW and the high recommendation!!!!! It was great to read that you enjoyed your stay and that you found our check in and concierge staff helpful. Guest service is our number 1 priority so it is always a delight to read that we have got it right. We were disappointed to read that you found our range of television channels limiting as we have an extensive choice including both Sky TV and pay-per-view movie options. Thank you also for pointing out the transport options from the airport. There are many options available and our team is always happy to assist with helping you decide what is the best choice for you.

We look forward to welcoming you back again.

Kind Regards,
The Team at Crowne Plaza Auckland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Auckland

Property: Crowne Plaza Auckland
Address: 128 Albert St | P.O. Box 6841, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Auckland
#7 Green Hotel in Auckland
#9 Luxury Hotel in Auckland
#12 Business Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand

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