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“Lovely tudor style hotel”
4 of 5 bubbles Review of The Surrey Hotel

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The Surrey Hotel
Ranked #43 of 66 Hotels in Auckland
Vancouver Island
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Lovely tudor style hotel”
4 of 5 bubbles Reviewed 16 February 2014

As mentioned in other reviews, there is a bit of wear and tear in the rooms, but it is so much nicer than modern "plasticized" hotel rooms. Real furniture like a well-loved old home. It was great to have the kitchenette, and to be so convenient to the bus route which got us down-town to the ferries in about 20 minutes. The service was outstanding - the front staff went out of their way to be helpful and stored our luggage willingly after we checked out. Nothing was too much trouble. Highly recommended.

Room Tip: We had a room away from the road and had a lovely little private courtyard surrounded by greenery. J...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanOnTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, 17 February 2014
Thanks so much for your review. Great to hear you enjoyed staying here with us at the Surrey Hotel. Look forward to welcoming you back again soon.
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179 reviews from our community

Traveller rating
    27
    53
    66
    18
    15
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 20 January 2014

On a two night visit to Auckland for Motat, Zoo, and cricket at Eden Park the Surrey was a fair priced option (booked through Expedia) nicely located in Grey Lynn, giving us easy access to these and other central venues. We obtained a two bedroom family room with simple kitchenette facilities. The beds were fine, bathroom neat and the kitchen fair. Great North road is quite noisy so expect that to take a little getting used to (no double glazing) or take earplugs! There are two parts to the hotel and we were in the separated part across the road from the main part where reception and the restaurant are located. The room had no lounge facilities so is very much a place to sleep (a family apartment is available for at greater cost but would certainly be worth it for families wanting to spend some time lounging at the hotel). There was no air conditioning in our room, something which would have made a summer stay more pleasant. The small table in the kitchenette had only two chairs both past their prime...read, sagging in the seat!. We also had to go scrounging to the pub for enough bowls and cutlery for a family...not a big deal but surely good practice would include checking the kitchen. Staff we talked to were very helpful and pleasant to deal with. A few niggles perhaps but certainly would look to book in again for a similar trip to central Auckland.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Dubjays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, 22 January 2014
Good Morning Dubjays, Thanks for your feed back. Next time you come to Auckland and want a family room contact us directly and we will book you a family room over the other side of the road and away from the traffic noise. Check them out on our Web site!
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Whakatane, New Zealand
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed 31 December 2013

We choose this hotel as it was the closest accommodation to a function we had to attend in Grey Lynn.
The people are nice enough , but the hotel reminded us of a hotel straight out of the 1970's with the décor well in need of a major update.
At $170 NZD for the night this was extremely overpriced .
In the future we will stay at a nicer & cheaper hotel in the city and pay the price of a taxi out to Grey Lynn

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank WendyG84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, 2 January 2014
Good Morning Wendy G, Thanks for your feedback. Not sure what room type you had or what room you stayed in as the majority of our rooms have been upgraded in the past couple of years? The style of our hotel is Old English Tudor and that is what gives us a point of difference, particularly in the public areas.
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Travellers are raving about these Auckland hotels

Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 December 2013

I read all this negativity about this beautiful hotel, and i thought this doesn't sound like the hotel i stay in every week, once or twice i stay at The Surrey Hotel, and i find it a relaxing place to get away from family and work. i don't know what these travelers are talking about, i have stayed all over the hotel, in the motel studio, the standard rooms, the deluxe etc. you name it. and i have have not come across a dirty grey towel or this or that bad about the hotel. i have also recommended this hotel to my friends and family from overseas to stay when they come to New Zealand. and they have nothing bad to say. the staff at the Surrey Hotel are laid back down to earth people. very approachable to speak too especially, the afternoon girls in front desk and also the bar. not like most staff at other hotels... but over all this hotel is one i would always stay true too...

  • Stayed May 2013, travelled solo
    • Value
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Helpful?
1 Thank FirstTimer2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, 26 December 2013
Thanks for your positive feed back. We have lots of regular customers and it is very nice to hear from you and your experiences here at The Surrey Hotel. We very rarely get negative feed back regarding our staff as they are always so happy to help. We really appreciate your loyalty!!
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Hong Kong, China
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 19 December 2013

Auckland is cursed by a range of ultra-expensive hotels alongside rubbish hellholes full of bogans. Well, that's my experience. The Surrey was a nice, normal, motel close enough to the city centre to get there in under 20 minutes by bus or taxi, but far enough away to avoid the idiots that plague the city centre on drinking nights.

Staff were very helpful and organised; rooms were clean and functional. Plenty of parking. On a main road, but traffic noise not disturbing (and I am a light sleeper) as there are no junctions nearby, so no gear changes/brake noises. Small kitchen ideal for making basic meals in the microwave, etc, but take aways also within walking distance. We will use again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripbunnies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, 26 December 2013
Great that you enjoyed your stay at The Surrey. We find many of our guests like being just out of the CBD so they can take advantage of the additonal benefits like free parking. We look forward to welcoming you back.
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Coromandel, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 December 2013

I recently was on a girls only weekend and had stayed at this wonderful hotel, We all were greeted by the wonderful receptionist and the cat they called GM, Who was a wonderful touch, for one of my friends loved cats. First glance around the hotel i had never seen any other layout on the decorations of the place. A little different but well set. We had booked 3 standard rooms that where nice and cosy, and better nexted to the pool & spa. We all got up early before our big day outing around the city and had breakfast in the resturant. The FOOD was delish!!Buffet breakfast was set and everything nice and hot. I had to thank the chief for my lovely start to the day.After our outing we all just wanted to relax, but came back to our rooms like we just first arrived. Everything was neat and clean. I would highly recommend this hotel.

  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
2 Thank Dani k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwitvlr55, Manager at The Surrey Hotel, responded to this review, 26 December 2013
Thanks for your review, delighted your stay was so good and we look forward to welcoming you and your friends back again.
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San Francisco, California, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 12 December 2013

I recently was on vacation in New Zealand and booked a four star hotel with Hotwire.com. They put me in an absolute dump called the Surrey Hotel. Here is everything that was below one star about this place:

- Bathroom very small and not much room to move around
- Pool was an absolute joke - you should not even claim to have a pool
- TV had four channels
- Was looking for a dead person in the room because that's what it smelled like
- Brown mark on bottom of toilet
- Extremely outdated
- Hair and dust found on dishes
- No sound proofing so kids screaming in the morning outside woke me up very early WHILE ON VACATION
- Very thuggish looking people hanging out on the balcony with their kids screaming up and down the walk way
- Parking often ran out so had to park on the street

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiwitvlr55, General Manager at The Surrey Hotel, responded to this review, 14 December 2013
I AGREE!! We do not wish to be a part of Hotwire and have asked to be removed. We never agreed to be a part of a secret hotel site with Expedia! If you had spoken to me during your stay and told me of your experieince I would have gladly refunded your money and found another hotel for you.
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Additional Information about The Surrey Hotel

Property: The Surrey Hotel
Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotel in Auckland
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Surrey Hotel comprises of a hotel and motel complex offering a wide range of accommodation options for the budget conscious corporate or leisure traveler. The hotel complex houses The Surrey Pub, indoor pool, spa and gym. The unique English theme with it's charming decor, antiques and memorabilia as well as the informal kiwi style hospitality make for an enjoyable stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Odigeo, Agoda, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your The Surrey Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand

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