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“Basic with some flaws”

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Best Western President Hotel Auckland
Ranked #28 of 67 Hotels in Auckland
GreenLeadersSilver level
New York
Level 6 Contributor
127 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Basic with some flaws”
Reviewed 22 January 2014

We stayed here for two nights.

Good:
- location is in the CBD
- fridge and microwave
- aircon
- large flatscreen TV

Didn't like:
- paid parking with tiny parking spots
- no free wifi in rooms
- small beds
- not enough powerpoints
- windows don't block out noise from street
- curtains don't block out light
- bathroom shows signs of age

Overall basic accommodation, location is the biggest plus.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Tim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 24 January 2014
Dear Valued Valued Guest

Thank you for your recent stay with us. We wish to apologize if your stay had not been a satisfying one. Unfortunately being a city based hotel we do not offer free parking in line with our competitors. Our beds are standard sizes ranging from 2 singles in some rooms to king beds in the majority of the rooms, these are standard New Zealand sized beds. We are constantly improving the hotel and are therefore this year undertaking a sound proofing project which will sound proof all our rooms. Also some of our rooms will be receiving new curtains to block out the light. We hope to be able to welcome you back in the near future so you can experience our improvements.

Yours Sincerely

Romeo Liebig
Front Desk Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (210)
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English first
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 January 2014 via mobile

Good location for New Yrs Eve, but hotel needs investment in furnishings. Safe kept breaking down, washer broke and carpet needs replaced. New paint would also be a plus. Staff was great to work with on each occasion we required their help.

Stayed December 2013, travelled with family
Helpful?
1 Thank Jeli5559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 21 January 2014
Dear valued guest

Thank you for your recent feedback on your stay with us, in regards to the issues experienced with your safe it appears that the batteries may have been empty which we would replace in these circumstances. The safes have very good security and you must enter the correct code every time to unlock them. We have replaced carpet throughout many of our rooms. Also our rooms are painted on a regular basis. Thank you for the the high praises of our staff. We look forward to welcoming you back in the near future.

Yours Sincerely

Romeo Liebig
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 January 2014

The hotel was good even though it is a bit old. Plus point its bang in central business district. near to skycity tower. Has many 24 hrs cafes near by. The bed was not much comfortable. Has a good super market nearby. I had one bedroom suite.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nss4646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 17 January 2014
Dear Valued Guest

Thank you for your recent review of the BEST WESTERN President Hotel Auckland. We are a very centrally located hotel hence you have access to many cafes in the vicinity, we have replaced all our mattresses recently throughout all our rooms, our apology if it had not satisfied your expectation. We look forward to you welcoming you back in the future.

Yours Sincerely

Romeo Liebig
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alameda, CA
Level 6 Contributor
95 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 15 January 2014

They let us check in early, which was a boon as we'd just arrived from the states. Clean and centrally located, it's the perfect place to sleep off your jetlag and wander the city. Walking distance from the bus station and the observation tower.

Breakfast quite good, too!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phreddiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 17 January 2014
Dear Valued Guest

We thank you for your positive feedback on your recent stay with us. It appears you must have arrived on one of our more quieter days as always our standard check in time is at 1pm in the afternoon, however when we have rooms available we do allow our guests to check in early. We thank you for your stay and hope to welcome you back again in the near future.

Yours Sincerely

Romeo Liebig
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 January 2014

Spent one night at the Best Western President Hotel in Auckland. We were upgraded to a 3 bedroom suite. The room was clean and beds were comfortable. In a great location, a 50m walk to the sky tower and an easy walk to the harbour. We had booked parking and even though small was fine to park the car for a night. It was New Years Eve so the room was a bit noisy due to the city being quite noisy. Staff were helpful with any queries we had.

Stayed December 2013, travelled with family
Helpful?
1 Thank Melbourne_Girl67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 17 January 2014
Dear Valued Guest

Thank you for your recent review of our establishment. We see by your comments that you had enjoyed your stay with us, in terms of noise from the streets on New Years eve is usually unavoidable, we will be sound proofing all our rooms throughout 2014 to ensure all our guests can enjoy a more comfortable stay. We enjoyed reading that all in all you had a very comfortable stay with us. We certainly look forward to welcoming you back in the not so distant future.


Yours Sincerely

Romeo Liebig
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level 6 Contributor
329 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 384 helpful votes
Reviewed 13 January 2014

We have seen better best western hotels than this, but we have chosen the property because of the location. It is indeed as much central as you get in Auckland. Not that the was something wrong with the rooms but simply nothing inspiring. We arrived after midnight and although the hotel states that the reception is available only till 23.00 hours it was the gentleman in the reception who very quickly and efficiently checked us in.
We did not like the statement the next morning that miles of our airline loyalty program will not be granted because we have NOT booked the hotel directly with them. We chose Best Western till now exactly BECAUSE they respect the loyalty programs and not cheated.

Room Tip: Ask for high floor rooms to avoid the street noise
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BIZAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 17 January 2014
Dear Valued Guest

Thank you for staying at BEST WESTERN President Hotel Auckland. I wish to apologize if your expectations of the hotel were not met. There are three types of BEST WESTERN properties, the standard BEST WESTERN usually a 3 star+ property and BEST WESTERN PLUS and BEST WESTERN PREMIERE which are the chains 4 star to 5 star properties. We do have limited reception hours as mentioned in your feedback however we still have staff onsite in order to assist our guests. In regards to your frequent flyer miles it is a requirement set that you must have made the reservation through the BEST WESTERN website or through QANTAS. We look forward to welcoming you back in the future.


Yours Sincerely

Romeo Liebig
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 6 Contributor
152 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 January 2014

Stayed here twice on my way through Aukland. First time, the room was tiny, but OK. Second, time much bigger, but with a slight smell, which I fixed by opening the window. The location is really good - right at Queen Street, Airport bus, Albert Park, Britomat, Art Museum, Tower etc and the price is right. There's a big grocery store a few doors away and a microwave and dishes in the room, so you can avoid a restaurant if you desire or you have a huge choice nearby. Nothing fancy, but it does for an overnight. One room was across from an amusement ride, which was noisy sometimes.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 13 January 2014
Dear Valued Guest

Thank you for your recent stay with us and your comments, the small in the room may just have been from the cleaning products (all environmentally friendly) having been used by our housekeeping personnel. Thank you for your positive comment about our location which tends to stand out mostly in the reviews.


Yours Sincerely

Romeo Liebig
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western President Hotel Auckland

Property: Best Western President Hotel Auckland
Address: 27-35 Victoria Street West, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#6 Green Hotel in Auckland
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western President Hotel Auckland 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Modern Apartment Hotel located in the Central Business District, 150 meters from ferries & buses. ... more   less 
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Also Known As:
Auckland Best Western
Best Western Auckland
Best Western President Hotel Auckland New Zealand

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