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“Met our needs in every way” 5 of 5 bubbles
Review of Best Western President Hotel Auckland

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Best Western President Hotel Auckland
Ranked #26 of 68 Hotels in Auckland
GreenLeadersSilver level
Adelaide, Australia
Level Contributor
516 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
“Met our needs in every way”
5 of 5 bubbles Reviewed 24 February 2014

A lengthy and informative review by someone who stayed on the 14th floor was validated in every way during our 2 stays in February. (Methinks we were in the same room - 1405) I'll just add that the lifts were very fast with rarely a wait over 30 seconds, despite the hotel being full. Ability to open a window a bit allowed in some fresh air without increasing noise levels. The pay phone in the lobby is a good cost saver. The Slingshot bungy was fun to watch.
Staff were 100% helpful. A feedback form we lodged on our first stay in relation to a drain smell was obviously acted upon quickly cuz when we stayed in the same room a week later, there was no unpleasant smell.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Varietal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 27 February 2014
Dear Valued Guest

Thank you for your many positive comments in regards to your recent stay with us. We take comments about our rooms seriously and action short comings within a timely matter to ensure we always offer our guests a seamless experience while staying with us. We hold high expectations for our staff and aim to assist all our guests with a warm friendly service with a smile.

We look forward to welcoming you back to the BEST WESTERN President Hotel in the near future.


Yours Sincerely

Romeo Liebig
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,020 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
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English first
Alofi, Niue
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

I have stayed here twice. the first time was in November 2012 in a triple room and just recently in a 2 bedroom apartment. Our view in the 2 bedroom apartment was way better than the 1st room. we could see the skytower and the bungy swing. bedrooms were spacious but I reckon the living room wasn't. Although, the TV was huge(which was awesome) but the sofa was really small. it felt a little bit crowded for 4 people in the living room though but I guess it was because of the big round dining table. Bathroom was great! there was a big bath tub and I like how shampoos and soaps/bodywash came in those wall attached refillable squeeze containers(dunno what it's called). could use some soundproofing in the rooms because we could here the screams from people doing the bungyswing. overall, the unit was good

  • Stayed February 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 22 February 2014
Dear Valued Guest

Thank you for your comments on your recent stay with us. It is always a pleasure to be reading feedback from all our guests to assist us in improving our services and facilities and one of them will be sound proofing all our guest rooms throughout this year. We look forward to welcoming you back in the near future.


Yours Sincerely

Romeo Liebig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, South Australia
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 15 February 2014

This hotel is well-located. It is very close to Skytower, and only a short walk to the harbourside area. It is in the heart of the shopping area, yet the room was quiet. Our room was spacious, modern & clean and had a very efficient and quiet airconditioner. The airport express bus stop is just around the corner in Queen St- $16 or $28 return pp, so a taxi from the airport is not really necessary as the buses run every 10mins for the greater part of the day, and less often at night. Reception staff were very friendly. The cooked breakfast was very nice ($16 if pre-paid on internet). 1hr free wifi internet per day in the lobby area worked well. A convenience store is right next door, but only about 20metres up the street there is a Countdown (= Woolworths in Australia) proper supermarket. We would definitely stay here again.

Room Tip: We were on the 6th floor-very quiet. Our room had an interconnecting door to a second bedroom that c...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Brenda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 22 February 2014
Dear Valued Guest

Thank you for your comments on your recent stay with us. It is always a pleasure to be reading feedback from all our guests to assist us in improving our services and facilities seeing you had made great use of them while staying with us like trying our breakfast. We look forward to welcoming you back in the near future.


Yours Sincerely

Romeo Liebig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 9 February 2014

Stayed 2 nights. Room was darker than I like (mainly due to it's position - next to car park without sunlight). Was clean and tidy. The location is good in that you are in the CBD. Staff were helpful. I used the gym (has the basic equipment but not a lot of room). Used the restaurant for breakfast only. This was of a reasonable standard and price. TV gives reasonable channel coverage.

Room Tip: If you want a lighter room ask for west facing.
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  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Buller48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 22 February 2014
Dear Valued Guest

Thank you for your comments on your recent stay with us. It is always a pleasure to be reading feedback from all our guests to assist us in improving our services and facilities, we have recently upgraded all our TV's in all our guest rooms and always pride our ourselves in offering value for money right in the heart of Auckland. We look forward to welcoming you back in the near future.


Yours Sincerely

Romeo Liebig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballina, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 February 2014

Stayed 3 nights here in a 2 bedroom unit. Fantastic location almost across the road from the Sky Tower. Wifi was always dropping out so kids ended up in the lobby to use free wifi when they needed it. Staff were friendly and accommodating. Make sure you organize parking if you have a car and use the gym across the road as the hotel gym was stuffy with no window and didn't feel safe. Could be a much better property with a bit of renovation. Room service was excellent and they even washed our dishes which we didn't expect.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Obi713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 2 February 2014
Dear Valued Guest

Thank you for your comments in regards to your recent stay with us, our apology about the negative experience using the hotels WIFI internet, we have had some minor issues with it since upgrading our infrastructure however we have now had an upgrade to the firmware which has fixed some of the issues you may have had experienced. I wish to assure you that all the equipment in our gym is safe and is regularly checked for safety and compliance. We hope to welcome you back in the near future.

Yours Sincerely

Romeo Liebig
Front Desk Manager
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Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 24 January 2014

We stayed for 4 nights in a 2 bedrooms family suite and enjoyed our central Auckland stay for the periods 17-21 Jan. The suite was clean and staff were friendly. Each room had it's own LCD TV with a handful of channels. This kept the kids entertained. The beds were comfortable and room service was efficient in maintaining our suite. An area of improvement would be the two bathrooms in our suite as we noticed there was always a slightly unpleasant odour whenever we opened the bathroom door or used them. This odour remained even after room service cleaned up the suite. We have traveled a lot and have stayed at different hotels. Best Western Auckland rates as one of the better ones.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Urban_Traveler_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 24 January 2014
Dear Valued Guest

Thank you for your recent stay with us and your splendid review of our services and facilities. We enjoying reading great reviews of guests who have enjoyed their stay with us. I must however apologize about the odor in the bathrooms, we will ask our housekeeping department to take a look into this and attempt to rectify this problem. Again we thank you for your feedback and hope to welcome you back in the near future.

Yours Sincerely

Romeo Liebig
Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noumea, New Caledonia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 22 January 2014

We stayed there for 2 nights. Location is just fantastic, clean, coffee and tea facilities, TV, but unfortunately no wifi in the room. Nice restaurants nearby and a little supermarket. Staff please. Will certainly stay there again if I pass by Auckland again.

Room Tip: Stay in the upper level so there is no outside noise.
See more room tips
  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Vanoun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this review, 24 January 2014
Dear Valued Guest

Thank you for your recent stay with us, we see that you had found our location fantastic, unfortunately you must have been misinformed as we do offer WIFI in all our rooms at at an additional cost. We look forward to welcoming you back in the near future.

Yours Sincerely

Romeo Liebig
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western President Hotel Auckland

Property: Best Western President Hotel Auckland
Address: 27-35 Victoria Street West, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#6 Green Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Best Western President Hotel Auckland 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Modern Apartment Hotel located in the Central Business District, 150 meters from ferries & buses. ... more   less 
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Also Known As:
Auckland Best Western
Best Western Auckland
Best Western President Hotel Auckland New Zealand

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