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Best Western President Hotel Auckland
Ranked #28 of 65 Hotels in Auckland Central
GreenLeadersSilver level
Reviewed 29 March 2014

Value for money in Auckland CBD. Have stayed here on separate occaisons. Hassle-free checkin, friendly staff. Room was clean. Second time I stayed (with 2 adult children) we found room was room enough for 3, if you are just there to sleep. However roll out bed was uncomfortable - too soft, still had a good stay. Will stay again.

  • Stayed: January 2014, travelled with family
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1  Thank RMT01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded 31 March 2014

Dear Valued Guest

Thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our Hotel. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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641 - 647 of 1,122 reviews

Reviewed 28 March 2014

We had a three day stay at the President Hotel after our New Zealand cruise....We walked from the port which was ok except that we are 60+ with 23kg ports to lug!! If you do it good on you but choose to go up Queen Street not Albert Street...not such a climb! The hotel itself is nothing flash from the outside but is so well positioned....the staff were very helpful and friendly with lots of information available....our room was a one bedroom sudio and was very roomy, clean and well presented....our window faced the reverse bunji across the road and while entertaining to watch was a little noisy (screaming) at times.....the hotel is metres from supermarkets, coffee shops and the main retail shopping street.... only a block from the Sky Tower....well worth the money...also was given senior discount ... only $18. All in all a good cheap hotel close to everything!!

  • Stayed: March 2014, travelled with friends
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1  Thank bestcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded 31 March 2014

Dear Valued Guest

Thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our Hotel. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

We have stayed at this Hotel many times over the last 10 years. The staff are helpful and very friendly despite changes which do not appear to take place that often. The facilities offered by the Hotel and nearby are very good. Sad that they have now decided to remove toasters from the rooms although we can understand the reasons. The staff go out of the way to ensure you are comfortable. There is a super but small Italian restaurant very close "Little Italy" who we can recommend. There is a restaurant for breakfast which we have used in the past. A hotel we have no hesitation in recommending.

Room Tip: Rooms at the rear and higher are quieter.
See more room tips
  • Stayed: February 2014, travelled as a couple
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2  Thank Malcolm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded 31 March 2014

Dear Valued Guest

Thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our Hotel. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

In a very good location with Sky City Casino a couple of blocks away, a supermarket just along the street, and handy to Queen Street. Walk to every where easily. Large rooms , good bed, even a small kitchen.Soap and shampoo dispensers empty in bathroom. Got breakfast included at a reasonable price. A good plain hotel at a good price.

  • Stayed: February 2014, travelled as a couple
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1  Thank travelpro5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded 26 March 2014

Dear Valued Guest

Thank you for providing your feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to review our Hotel. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

We (group of 3 women) stayed in a 2-bedroom apartment for 3 nights in February. I love the location - everything is very walkable and we were just 3 short blocks from Albert Park when the Festival of Lanterns was on - that was amazing. We were not impressed with the in-suite clothes washer and dryer which was unfortunate because it was a large factor in booking that specific apartment - both the washer and dryer took a very long time. A better option for us would have been to just use the community laundry facilities on a different floor of the hotel. Also, the street noise over the weekend we were there was quite loud (even though we were on the 11th floor) since the hotel is directly across the street from a sit-down bungy ride attraction and it seemed to be most active around midnight. I wasn't as bothered by the noise as my co-travelers were - for me it was just part of the Auckland experience! It was great having a grocery store only a couple of doors down the street.

  • Stayed: February 2014, travelled with friends
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1  Thank KellyKD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded 26 March 2014

Dear Valued Guest

Thank you for providing feedback on your recent stay with us

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Over the coming months we are undertaking a sound proofing project throughout the entire hotel to better sound proof all our rooms from outside noise. the dryers and washers in all our rooms a standard machines found in most households within New Zealand and are a standard fit out in most hotels as well. We hope you will come back and see us again soon.

Thank you again for taking the time to provide feedback. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

My sisters and I stayed in a 2 bedroom unit for 3 nights and loved it. The location is great - only a few steps away from great eateries plus a Countdown (also known as Woolworths and Safeway in other countries) and a convenience store. The staff were friendly and helpful, the unit was clean and spacious, and the location was, once again, great. We didn't have breakfast in the restaurant downstairs as we had a kitchen in our unit and cooked for ourselves. The kitchen was well stocked and there was a clothes washer and dryer in the bathroom. Plus it's only half a block or so from the Sky Tower. I will definitely stay here again.

  • Stayed: March 2014, travelled with family
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1  Thank ozziegirlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded 26 March 2014

Dear Valued Guest

Thank you for providing us with feedback on your recent stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We see from your comments you stayed in one of our well appointed 2 Bedroom Apartments and enjoyed your stay, we look forward to welcoming you back in the near future.

Thank you again for taking the time for providing feedback. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

Stayed here for a few nights whilst in Auckland.
Great location, round the corner from Queen Street where Airbus drops you off (stop 6).
Hotel is located next to lots of shops, places to eat etc.
Spacious rooms with separate kitchen area with fridge, kettle, microwave, dishes and cutlery etc.
Very clean. Great value for money.
Staff were helpful.
WiFi was an issue for me, the lobby offers 30mins free each day. I paid extra to use wifi in the room, kept dropping connection, contacted the provider to no avail. Manager did refund the payment though.
At check in, i was given a $4 off breakfast buffet each day (normal price $20). Good selection; Croissants, muffins, tinned fruits, cereals, yogurt, fruit juices, cheese slices (wrapped). Hot selection included tomato, baked beans, hash browns, fried eggs (bit crispy), bacon (really fatty and poor looking cuts), chicken sausages (not for me). I think the quality of the hot selection could be better. I did see couples complaining about the breakfast not being warm enough but mines was ok. Next morning, i went to one of the local restaurants.
Had a good stay though but wifi and breakfast let it down for me.

  • Stayed: March 2014, travelled solo
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1  Thank daren777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romeo L, Front Office Manager at Best Western President Hotel Auckland, responded to this reviewResponded 26 March 2014

Dear Valued Guest

Thank you for providing feedback on your recent stay with us,
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We are aware of the WIFI issues and our supplier is currently resolving this, we had the entire hotel refitted with a new network, unfortunately there are some minor issues with the network needing to be fine tuned and this is currently being done by the manufacturer of the equipment. In regards to your comment of the breakfast we apologize if it was not to your liking however we pride ourselves for providing a full buffet breakfast at a very competitive rate in comparison to other inner city hotels who charge around double what we do.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours sincerely,

Romeo Liebig
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western President Hotel Auckland

Address: 27-35 Victoria Street West, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#6 Green Hotel in Auckland Central
Price Range: £71 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western President Hotel Auckland 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
Modern Apartment Hotel located in the Central Business District, 150 meters from ferries & buses. ... more   less 
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Also Known As:
Auckland Best Western
Best Western Auckland
Best Western President Hotel Auckland New Zealand

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