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“It looks like a cruise ship :) .. a lovely sight”
4 of 5 bubbles Review of Hilton Auckland

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Hilton Auckland
Ranked #7 of 66 Hotels in Auckland
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“It looks like a cruise ship :) .. a lovely sight”
Reviewed 7 July 2011

This was an indulgence for us on the trip as we started in Auckland (NZD 370 , brkfast included). We had a room with the view of the ferry terminal and had a pleasant surprise when we got up in the morning next to a cruise ship. I am not joking, we opened the curtains and we were staring at the deck of a cruise liner. Quite a first experience in NZ.

The room was clean , simple and well furnished - had a nice tub which we didnt use. We had rented a car and were able to park it in front of the hotel, no issues there. The hotel is on the wharf itself and when you get out the door you are there. Is walking distance from a nice litlle group restaurants and pubs in the city, so you can enjoy the nightlife as well.

Remember population being an issue its not such a bad idea to help out with your luggage yourself. The staff is very friendly and helpful in case you need any directions or other information. We did our booking online and faced no hitches in doing so.

the breakfast was good. Lots of options on fruits, cereals and the spread. The cafe has a nice view of the sea so do make it a point to get window seating.

Room Tip: We had specifically asked for a Harbor view room, else you may get a room facing the inner side of t...
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  • Stayed December 2010, travelled as a couple
    • Value
    • Sleep Quality
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    • Service
Helpful?
2 Thank wonderin_wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 8 July 2011
Dear Wanderin_Wanderer,

Thank you for taking time to post your review of the hotel on Tripadvisor following your stay with us in December.

I was very pleased to see that your stay met your expectations and that you found the location convenient for your activities. I noted your comment regarding the cruise liner outside your window one morning and this indeed is a unique feature of the hotel location on Princes Wharf. It is quite magnificent to see the ships berth in the morning and equally exciting watching them leave in the afternoon. Typically the cruise season is through the summer months and we make every effort to advise guests on booking if a ship is expected.

Thank you for choosing to stay at Hilton Auckland and we look forward to seeing you back on future travels.

Yours sincerely,

Chris Partridge | General Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (491)
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English first
Auckland, New Zealand
2 reviews
Reviewed 2 July 2011

We booked to stay at the Hilton for our wedding anniversary, from the moment we arrived we were treated like stars. The staff were very helpful and friendly, the room spacious and comfortable. A complimentary bottle of bubbles was sent to our room with a lovely note from the management, we were so spoilt. Dinner in the restaurant "White" was exceptional.
The Hilton hotel is one of the finest hotels we have stayed in, the service, friendliness of the management and staff and location are second to none, its the only place we will stay when in Auckland.
A big thank you to the management and staff for making our anniversary a very happy one

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank madtrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 8 July 2011
Dear MadTrish,

Thank you for taking time to post your review of the hotel on tripadvisor. Your feedback helps the team at the the hotel understand where we do well and where we can do better.

I was very pleased to see that you enjoyed your wedding anniversary at the hotel and it is great to hear that we left you with good memories. We look forward to seeing back for a future celebration!

Thank you for choosing to stay at Hilton Auckland.

Yours sincerely,

Chris Partridge | General Manager
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iselin, NJ
Level Contributor
175 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 25 June 2011

My wife and I are a around the world trip and our first leg was in Auckland. We stayed at the Hilton Auckland with HHonors points. We arrived at the hotel around 730am and immediately were given a room. Nice view of the Harbor, room 619. The bathroom was nice and the room was great. The balcony had a great view out to Devonport and beyond, great for sunrises.

I am a Gold VIP so wifi was free, otherwise $120 NZD a week. We also received free breakfast at White Restaurant, great buffet style. If not a Gold or Diamond, the buffet is $60 - $80 NZD ... a little pricey but definitely a huge selection. For us, it was a no brainer due to it being included. If i had a car, $30 NZD per day parking.

No troubles during the stay, they did cut off hot water for two hours for repair issues but gave us a day's notice. Besides the taxi's being pricey, i would say this is one of the nicest hotels in Auckland.

Pros: Everything. Location was great. You can walk to many places. They have a converter/adapter in the room for complimentary use. The bellmen were great, front desk staff as well. Very pleased.

Cons:
Walk away from the hotel and grab a taxi elsewhere. They use "Corporate Cab" and they charge almost double than other ones.

Also, there is no tile keeping the water inside the shower. It is a nice frameless glass door but i think there could be a small one inch high piece of marble to keep some of the water in.

I would stay here again.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank mikeyhand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 8 July 2011
Dear mikeyhand,

Thank you for taking time to post your feedback on Tripadvisor following your stay at hotel. I was pleased to see that you enjoyed your stay. It was great to see that you were able to check in early at the hotel and that you enjoyed the views from your room; sunrise can be quite spectacular over the Waitemata Harbour.

It was great to see that you enjoyed the benefits the hotel provides to Gold Hilton Honors members and that you found the breakfast buffet provided a good selection of choices. Thank you also for the kind words regarding the hotel team. I have taken on board your feedback regarding taxis and also the shower in your room.

Thank you for choosing to stay at Hilton Auckland and I hope we see you back on future travels.

Best regards,

Chris Partridge | General Manager
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Auckland
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 June 2011

The whole purpose of selecting this hotel was due to the reviews I had heard from close family members and friends who have stayed here in the past.

Let’s start with the positives:
- The location was great as I don’t normally like staying near the viaduct due to the noise/party goers
- I cannot think of anything else

I expected a lot more from a 5 start hotel for many reasons. We stayed in the Deluxe Harbour View Room and it was small and the decor was run down. We were put in a room which faced the port so paying more for a room with a “view” didn’t come with the benefits as all we could see was containers and cranes. One thing to consider is the paper-thin walls; you can pretty much hear everything and anything, especially when other patrons are closing their room doors talking etc. We got room-service and the food was at best average, nothing close to what you would expect from a 5 star hotel. I have stayed in many hotels in Auckland, such as Skycity Grand, Skycity, Rydges, Waldorf and Heritage and they are all better than Hilton.

I can confidently say that I would not recommend this hotel to anyone and would not stay here again.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eddy238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 19 June 2011
Dear Guest,

Thank you for taking the time to post a review on tripadvisor regarding your recent stay at the hotel. All feedback is taken in a constructive manner and welcomed as a means to understand where the hotel does well and where we can do better.

I am sorry that your stay did not meet with your expectations and that your room service meal was not to the standard expected. We strive to ensure our accommodation is well maintained and I will certainly share your feedback with those concerned. The waterfront views from the harbour view rooms are regarded as a feature of the hotel, I am sorry that you were disappointed on this occasion.

Thank you for choosing to stay at Hilton Auckland and please do not hesitate to let me know if I can be of further assistance.

Best regards,

Chris Partridge
General Manager
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Tampa, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 June 2011

We recently spent a week at the Hilton Auckland and throughly enjoyed the service, hospitality and convenience this business class hotel provides. Located on Princes Wharf, we enjoyed an upgraded room with harbor view. The staff went out of their way to be of service and help, and food and beverage in both bellini and white were excellent. Very convenient location on the Wharf to central Auckland, the Ferry Terminal and ease of transportation to/from the airport using Airbus.
Our sincere thanks to all the staff for making our visit so memorable and demonstrating why we commit to Hilton and its properties for accomodation. A world class facility due to location, style of service and employees who take care of their guests!

Room Tip: Be a HiltonHonors member and be personable at ck-n
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  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ErichBTampa_Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 15 June 2011
Dear Guest,

Thank you for taking the time to post a review of the hotel. Your feedback is greatly appreciated.

I was delighted to see that you enjoyed your stay at the hotel and the hospitality of the hotel team. I know they will be delighted to read your review and will take satisfaction in making a difference.I was also pleased that you found the location of the hotel to be convenient for taking a ferry trip on our beautiful harbour or enjoying Auckland in general.

I look forward to welcoming you back on future travels.

Best regards,

Chris Partridge
General Manager
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Kuala Lumpur
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 June 2011

On the map the location seems excellent but it's a lonely walk back from the restaurants as the last 100m from the hotel entrance is devoid of people and activity. No trouble getting taxis but its close enough that you don't need one but then there's that quiet waterfront walk back... All the shopfronts are empty. Otherwise the hotel and views from the rooms are great. Buffet breakfast is good.

  • Stayed April 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MCF1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
78 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 June 2011

Strolling along a quay is a pleasant way to get to a hotel. The Hilton is new, relaxed and friendly. The rooms are good and well laid out, and the harbour-facing rooms have great views. The gym is excellent: one of the few hotel gyms that can open up to the outside so there is no need to rely on airconditioning. There are loads of good restaurants nearby - they're just a stroll back down the quay.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanMarco2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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