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“Spotless in Auckland” 4 of 5 bubbles
Review of Hilton Auckland

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Hilton Auckland
Ranked #6 of 68 Hotels in Auckland
Certificate of Excellence
California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Spotless in Auckland”
4 of 5 bubbles Reviewed 13 September 2011

Just returned from New Zealand. Unaware when I booked this trip , the Rugby World Championships were starting up at the time of my arrival, so the city was alive with activities. I found Auckland, in general, to be more "British" than Australia. The Hilton is located out at the end of Princes Wharf near the city center. It's in a spectacular setting, but a bit of a slow-paced walk (5-10 minutes) to the nearest bars and restaurants. The property itself is in excellent condition and the staff were outstanding in every respect. Dining at the only restaurant on site was unremarkable and expensive. The bar scene was somewhat better. The archetecture and furnishings were industrialesque, lending a somewhat cold and indifferent feel. However, overall I enjoyed my stay and thoroughly relished the welcoming, freindly Kiwis.

Room Tip: Try to get a room with a balcony.
See more room tips
  • Stayed September 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pineapplejim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 21 September 2011
Dear Pineapplejim,

Thank you for posting your review of the hotel on Tripadvisor. I appreciate your feedback as it helps me to understand where we are doing well and what we can work to improve.

I was delighted to see that you enjoyed the hotel and its location. Situated on the wharf provides for great views over the port and harbour while being just a short walk to the restaurants and bars located in the Viaduct Harbour and Britomart precincts. I was also pleased to see that the team left you with a positive impression of the hotel.

Great to have you stay at Hilton Auckland and I hope we may see you back on future travels.

Yours sincerely,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,085 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (483)
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English first
Sydney, Australia
Level Contributor
54 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 bubbles Reviewed 10 September 2011

Stayed for a long weekend in August 2011.

Booked on the Hilton website and got a great advance purchase rate including breakfast.

Arrived from Sydney in the late morning and caught a cab to the hotel. I'd forgotten just how expensive cabs are in Auckland and the ride cost $90NZD. Ouch. You can easily get a bus or a shuttle from the airport into the CBD and save loads.

Pretty sweet location down on the viaduct close to loads of bars and restaurants and only a few minutes walk to Queen Street and Britomart. Check in was fast and easy and was in my 5th floor Deluxe Harbour view room very quickly. The room is a decent size with huge bed, desk, TV and mini bar. The bathroom is also big with a massive bath and separate shower.

I found the room surprisingly quiet, and thankfully there were no cruise ships visiting during my stay (read all the other reviews about the cruise ship situation). Loved the big bed which was super comfortable. There's also the standard hilton pillow menu if you're fussy.

Breakfast in the 1st floor restaurant was okay. Having stayed at a few other Hilton hotels I was just a little disappointed with the quality - watery scrambled eggs, cheap apple juice and overcooked bacon.

With my silver HHonors status I received free room turn-down service each night including mineral water which was a nice touch.

Checked out using the express form and by the time I got the airport I'd already been emailed a copy of the invoice and credit card charge.

This was my first stay at the Hilton Auckland as the rates are usually excessively high. I'd stay again if the price was right.

  • Stayed August 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Seamus_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 12 September 2011
Dear Connor200,

Thank you for posting a review of your stay at the hotel onto Tripadvisor. Your feedback is very much appreciated as it allows me an insight into where we have done well and where we can spend time on improvements.

I was pleased to see that you have enjoyed your stay at the hotel and found the location to be convenient for your needs. I am sorry that breakfast did not meet your expectations and have shared your thoughts with the hotel's Chef.

Thank you for choosing to stay at Hilton Auckland and I hope we may see you back on future travels.

Yours sincerely,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, NZ
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 5 September 2011

I'm a local but occasionally like to stay a night in the city. We stayed here last year and enjoyed it so much we stayed a 2nd time.
Must admit I've been lucky and both times were kindly upgraded to a harbour view room - from what I hear, it's worth the extra to upgrade to these rooms. I like the feel of them, relaxed but with all the amenities one would need.
We particularly love the breakfast at White, although I heard changes were being made to the restaurant in August. Great selection of food and the best view in town.
Staff always very pleasant and welcoming - we're already looking forward to our next visit!

Room Tip: Worth it to upgrade to a harbour view room
See more room tips
  • Stayed May 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank wekiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 12 September 2011
Dear Wekiwi,

Thank you for taking the time to post your review of the hotel onto tripadvisor. I greatly appreciate your feedback as it lets me know where we are doing well and where we could work to further improve.

I was delighted to read that you enjoyed your return stay to the hotel and the upgrade to one of the hotel's Harbour View Rooms. I was also pleased to see that you enjoyed breakfast in our restaurant overlooking the Waitemata Harbour. As you mention, we have recently refurbished the restaurant and have entered into a partnership with Simon Gault to provide a seafood inspired menu for lunch and dinner; naturally the views are the same!

Thank you for choosing to stay at Hilton Auckland and I hope we have an opportunity to welcome you back again in the future.

Yours sincerely,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
151 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 3 September 2011

The room was a good size, with modern and attractive decor, and a balcony. Good bathroom. Great views over the harbour. Comfortable bed, good TV, good radio, good amenities and nice little touches. Apart from a drink in the reasonably lively bar, i did not use the hotel facilities or eat there.

The hotel was good value and more than met my expectations and I had a very good night's stay.

  • Stayed June 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Voyager212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 12 September 2011
Dear Voyager212,

Thank you for taking time to post your review onto Tripadvisor. I appreciate your feedback as it provides an insight into where we do well and where we could improve.

I was very pleased to read that you enjoyed your stay with us and I hope that we might see you back on future travels.

Thank for choosing to stay at Hilton Auckland.

Yours sincerely,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 August 2011

Our hotel room was nice but there was nothing special about it, it was clean and had a big bathroom, the view was great but i wouldn’t spend almost $400 to stay there again. Parking, Breakfast etc was extra, nothing was included. The staff were friendly and helpful and if it wasn’t for the price i would be happy to stay again.

  • Stayed August 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amy_9876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 7 September 2011
Dear Amy_9876,

Thank you very much for taking time to post a review on Tripadvisor following your stay at the hotel. Your feedback is valuable for me to understand where we do well and where we can improve.

I was pleased to see that you enjoyed your stay at the hotel and appreciate your comments regarding the views and our friendly team members. I have noted your reservations regarding the price paid at the hotel and a lack of inclusions. There are a number of options when booking a room at the hotel which range from a room only rate to bed and breakfast or other packages so I do apologise if this was not evident when you made your reservation.

Thank you for choosing to stay at the hotel and I hope we may see you back on future travels.

Yours sincerely,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Al Khobar, Saudi Arabia
Level Contributor
393 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
4 of 5 bubbles Reviewed 24 August 2011

The ambience was great and the feeling of quality was everywhere, but somehow it was the attention to detail that was lacking. Our room was very spacious and comfortable, but then you start to notice some of the faults; wardrobe doors that didn't slide smoothly, TV picture not central to the screen, a carton of longlife milk for your tea and coffee, poor housekeeping service over the pillow order (yes, this is a hotel with a pillow menu!). We were not going to pay the astrnomical prices for having a bar drink, dinner, breakfast or room service, especially with the city centre or your doorstep.
As my headline says, this is a good hotel, but they they need to pick up their game.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Superpear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 7 September 2011
Dear Superpear,

Thank you for taking time to post your review of the hotel on Tripadvisor. Your feedback is really appreciated as it lets me know where we do well and what we can spend some time on improving.

I was very pleased to see that in general you found the hotel of good standard. I have taken your points regarding attention to detail in the constructive manner intended. I have subsequently spent some time discussing this with those in the team with responsibility for the areas involved. I am sorry you experienced some challenges with the pillow menu and if you would like to provide a little more detail so I can gain a greater understanding of where we could have done better, please feel free to drop me a line at auckland@hilton.com.

Thank you for choosing to stay at Hilton Auckland and hopefully we may have an opportunity to welcome you back on future travels.

Yours sincerely,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 24 August 2011

This hotel must have some of the best views in Auckland from whichever room you stay in, and this is also it's best redeeming feature. The service is pretty good, but not exceptional by any means. Just fine for a business trip with no fuss and no problems. The restaurant serves a decent meal. My room however was pretty small. I normally judge the standard of a hotel by the bathroom size, which I find is pretty accurate, but at this hotel it was well below the norm of the rest. As a business traveller it worked out fine but if I was staying here with my family it would be another matter.

Room Tip: high floor at the north end of the building looking east has best views
See more room tips
  • Stayed July 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 5 September 2011
Dear George B,

I would like to thank you for your review of the hotel posted on Tripadvisor. I value all feedback that we receive as it helps me to understand where we do well and where there may be room to improve.

It was great to see that you enjoyed the views from the hotel and dining in the restaurant. The hotel's location on Princes Wharf does provide a unique opportunity to experience the beauty of the Waitemate Harbour and the Hauraki Gulf while at the same time being in close proximity to Central Auckland.

The hotel has quite an individual design reminiscent of a cruise liner, as such we have a number of different accommodation room sizes that can meet the needs of a traveller whether on business or for leisure with the family.

Thank you for choosing to stay at Hilton Auckland and I look forward to welcoming you back on future travels.

Yours sincerely,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton EMEA, Agoda and Odigeo so you can book your Hilton Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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