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“Very good hotel,but risk for the view”
Review of Hilton Auckland

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Hilton Auckland
Ranked #6 of 66 Hotels in Auckland Central
Certificate of Excellence
Reviewed 6 April 2013

Well, as we experienced,an excellent hotel with respect to the location (wharf),helpfulness of staff, service and rooms.There is only one-for some travellers as us maybe important-risk and drawback: We had a very nice room with harbour/cityview with a big enaugh balcony to have
some cocktail or little dish outside , enjoying the marvellous view ,when "the shadow came":
the cruise ships that dock parallel to the hotel in front of our balcony-from that minute on we
couldnot see anything except a "scyscraper wall" with hundreds of happy passengers ,waving in our direction-we really did not appreciate.
It is true that the reception will give you in advance a sheet of paper with a warning of that molestation- but of course it does not help-you loose all of the attraction of your room-and in
our case-staying 2 days we lost it on both.

Everything else was ok, Hilton standard wich you expect.

  • Stayed: March 2013, travelled as a couple
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2  Thank ratpackvienna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 10 April 2013

Dear ratpackvienna

Thank you for posting your detailed review on TripAdvisor. I truly appreciate your kind feedback in relation to the hotel and its facilities, stunning location and efficient team members.

I am very sorry to learn of the inconvenience you experienced when the cruise ships arrived and docked beside your harbour view room. The hotel endeavours to inform all of our guests at the time of booking when there will be cruise ships in port. Regretfully, this is sometimes not possible dependent on the booking channel and guest details available at the time of reservation. On a more positive note, I am pleased to advise that Ports of Auckland is moving the International Cruise Ship terminal to another location during the coming months.

Should you be planning any future trips to Auckland, I would be happy to personally assist you with any queries. Please feel free to contact me on roger.brantsma@hilton.com.

Kind regards, Roger.

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1,714 - 1,720 of 2,395 reviews

Reviewed 4 April 2013

The hilton is a fantastic hotel. I booked it for one night after our wedding and had been looking foward to a great sleep upon arrival. Service and staff were fantastic and very helpful but the bed in our $300 per night room was less than satisfactory

  • Stayed: March 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2013

Really excellent in a great location, with great views from our room and from public areas and close to ferry terminal and shops. The staff were very friendly and helpful, the breakfast was of a high standard, the bar was very pleasant to spend the evening in and the gym, although small, was well equipped.
Would definitely stay here again if ever in Auckland.

  • Stayed: March 2013, travelled as a couple
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1  Thank RSB_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 4 April 2013

Dear RSB_9

The team and I were delighted to read your complimentary review on TripAdvisor. Thank you for choosing to stay with us.

Your kind summary on the property is very much appreciated and we hope to welcome you back should your travels bring you back to Auckland in the future.


Kind regards, Roger.

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Reviewed 2 April 2013

The Hilton was in the perfect location right on queens wharf in the center of the action. It resembled an ocean liner. HOWEVER, on one side of the hotel all floors look into neighboring apartments, and on the other side they look into the cruise ships that dock parallel to the hotel.

The parking/ concierge guys were great- very friendly and helpful. The front desk was lacking.

Hilton charges for credit card use and $30 a day for internet which was almost double where we paid anywhere else. We felt as if we were being nickeled and dimed.

We were asked how our stay when checking out. We said just okay and there was no follow up. It didn't seem that they were interested in improving our experience.

  • Stayed: March 2013, travelled with family
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Thank Axi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 4 April 2013

Dear Axi W

Thank you for taking the time to post your view of the hotel on TripAdvisor. I was sorry to read you experienced some shortcomings during your stay.

We aim to provide a level of service in keeping with price paid at the hotel and I am sorry that we maybe did not achieve this during your visit.

I hope we may have an opportunity to provide a more fitting experience should you visit us again.


Kind regards, Roger.

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Reviewed 1 April 2013

We stayed here for 3 days having flown in from Dubai. Great reception by the staff who then parked the car for us. Hotel resembles a ship and is right on the quayside. Bars and restaurants are very close by. Room was fantastic, even had a pillow menu !! Bathroom had everything you would need. Would definitely stay here again.

  • Stayed: May 2012, travelled as a couple
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1  Thank Snapplegrape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 4 April 2013

Dear Dave J

Thank you for posting your review of Hilton Auckland on TripAdvisor, we are glad that you enjoyed a wonderful experience with us and truly appreciate your kind compliments on the hotel, its location and room amenities.

We look forward to further delighting you with the Hilton hospitality experience when you next return to Auckland.

Kind regards, Roger.

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Reviewed 31 March 2013

We spent one night at this lovely hotel right on the harbourside in Auckland. We purposedly chose this hotel as we were embarking next day on a cruise ship and we wanted a stress free departure from Auckland which we certainly had by staying at the Hilton.

We were given a harbour room on the 6th floor which is the second highest floor and that is exactly what I had booked. The view from the room was great and the room was very comfortable with a good sized flat TV and a large bathroom with a bath, separate shower and wash basin.

We had a wonderful sleep in the king size bed and awoke to a view of our large ship right outside our balcony. We had a delicious breakfast in the restaurant and at 11am, we were able to wheel our cases 20 metres down to the porters who were stacking them ready to go on the ship. We then returned to the hotel, checked out and walked the 20 metres where we were able to board the ship. A very quick embarkation with no stress at all.

The check out time was 12 noon which was ample time as we were able to board the ship at 11.30am.

If we ever arrived or left by ship again from Auckland, the HIlton would be our preference for an overnight stay before flying in or out of Auckland.

Room Tip: Book a harbour view room.
See more room tips
  • Stayed: March 2013, travelled as a couple
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1  Thank Aussiegal15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 4 April 2013

Dear Aussiegal15

Thank you for posting your kind review of Hilton Auckland, it is always a pleasure when our guests enjoy their stays with us.

We are very pleased to learn that you were comfortable and well-looked after during your stay prior to boarding the cruise ship. It is indeed a most convenient location for cruise line passengers.

We look forward to having you with us again in the future.


Kind regards, Roger.

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Reviewed 31 March 2013

Would highly recommend. Staff were helpful. Great location, in central Auckland. Lovely clean room. Nice bathroom, very spacious. Good deck. We had room service for breakfast which was very nice. Bar area is good too, lovely cocktails. Overall we had a great weekend.

  • Stayed: July 2012, travelled as a couple
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1  Thank familyoffour_2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 4 April 2013

Dear familyoffour_2010_10

The team and I were delighted to receive your warm review of your recent experience at Hilton Auckland.

Thank you very much for your special mention of our location and majestic views across the Waitemata Harbour, undoubtedly one of the best vantage points in the city.

As you highlighted, the team and I are dedicated to always ensuring the comfort and well-being of all our valued guests.

We hope to see you both again should your travels bring you back to the ‘City of Sails’.

Kind regards, Roger.

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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Auckland Central
#7 Business Hotel in Auckland Central
#8 Romantic Hotel in Auckland Central
Price Range: £184 - £553 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 166
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Evoline ltd, Hotels.com, HotelsClick, Ebookers, HotelQuickly, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your Hilton Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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