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“Night away from the kids!”
Review of Hilton Auckland

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Hilton Auckland
Ranked #6 of 67 Hotels in Auckland
Certificate of Excellence
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Night away from the kids!”
Reviewed 12 August 2013

We recently stayed at the Hilton, Auckland, for a night to celebrate our wedding anniversary and a break away from the kids. The service and experience was absolutely outstanding - every detail was considered and the personal touch was well received. Thank you for a memorable night.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Heath W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 14 August 2013
Dear Heath W

Thank you posting your generous review on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, the team and I are delighted that you enjoyed an unforgettable experience at Hilton Auckland for the special occasion of your Anniversary.

We look forward to welcoming you back on future stays.

Kind regards, Roger.
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2,267 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (520)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
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English first
Sydney, Australia
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2013 via mobile

I stayed at this hotel for a conference for 2 nights. It's a fantastic location, walking distance to the shops bars and restaurants. The hotel bar is very nice, great staff and good selection of wines and cocktails. Amazing breakfast selection, buffet style with an egg station, fresh omelettes, poached eggs etc. The selection of fruit, cereals, juices, smoothies was fantastic, however hot food was limited, unless you like potatoes and casserole for breakfast.
Rooms are spacious, comfortable, with great spa baths and good selection of amenities.
Conference facilities are very good, and staff were very helpful.
Overall a great stay and would definitely come back.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 9 August 2013
Dear Christina S

I am delighted to note that you enjoyed your conference meeting at Hilton Auckland and thank you for sharing your complimentary review on TripAdvisor. I am glad to read that you felt right at home, enjoying the hotel’s facilities, with the team taking good care of you.

The hotel certainly does boast an enviable location situated on Princes Wharf and showcasing magnificent views across the Waitemata Harbour. It was a pleasure having you with us and we look forward to welcoming you back in the future.

Kind regards, Roger.
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Jakarta, Indonesia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2013

We came to hilton auckland with 10 rooms reservation about a month reservation beforrnwe arrive and request connecting rooms. Our group is family tour and requesr for connecting rooms. Mainly cause we have 85 years of grandma, and children under 12. On 4 aug when we checked in. Then we went to rotorua for a night and backed to auckland on aug 7. All the connecting door were not available....!!! The main reason they were busy and full... and the blondie manager said the request is only "Request", moreover the front desk customer service said would i like to kick out theit guest? Very rude answer... and the most stupid thing the room next us are all connecting and they just give the room the one who dont need coonecting room........ they are just rude.!!!!!! Watch out for this hotel who dont really appreciate your request and put them into dust bin!!!! Not really recommend especially for 5 star hotel. The rooms are very small. The tv channel in my room was not working when i checked out. When i checked in again i told the blondie manager that the tv wasn't working, and she said its been fixed. When we got into the room, guess what the tv was still not fixed!!!!! So much lie has to be fixed for a Hilton .....boooooooooooo

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jfuntime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 8 August 2013
Dear Jfuntime

I do sincerely apologize for the frustrations endured and inconvenience caused when you arrived at the hotel on 7th August to find that the specific rooms you had requested via your travel agent were not sufficiently allocated to your family group. I am aware that you met with Mr Garry Lucas, Director of Operations at the hotel and that your family group were able to be room moved the following day to accommodate your needs.

We are extremely sorry for the disruptions. Please feel free to contact me directly on email roger.brantsma@hilton.com if I can be of any further assistance or if you wish to share any further information with me.

Kind regards, Roger.
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Auckland, New Zealand
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2013

Our stay was amazing, we had great service and I just can not fault anything... It was a special occassion and the hotel went that extra mile to make it even more special for us. Staff where great and very helpful and the hotel is in a great location. Again I can not fault our stay, we will definately be back.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Trinann2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 7 August 2013
Dear Trina N

Thank you for posting your complimentary review of Hilton Auckland on TripAdvisor and for also completing the hotel’s online survey.

I appreciate your feedback and as per my previous correspondence, delighted to note that you both enjoyed a memorable experience at the hotel.

The team and look forward to welcoming you back on future stays.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney, Australia
1 review
Reviewed 4 August 2013

Good service, room i was was in needed a bit of an update, especially in comparison to other Hilton hotels. Despite being paid for by my company in advance they still managed to charge my full room rate to my card.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bradley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 6 August 2013
Dear Bradley B

Thank you for posting your review of Hilton Auckland on TripAdvisor and for also completing the hotel’s online survey. I am pleased to note that the team cared for you well, however please accept my apologies for the double up on your room account charge.

Please feel free to contact me directly on email roger.brantsma@hilton.com if you wish to share any further information or if I can be of any further assistance in the future.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isla Vista, California
Level 5 Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 August 2013

Great location on the end of the pier, about 5 blocks from the sky tower which is in a vibrant section of Auckland. You can walk up the pier and look at sail boats, the fish market, and a great kids playground.

Rooms were very nice, quiet, and spacious. Ours on the 4th floor (where the swimming pool and excercise room are) had an outdoor patio looking over the harbor. The breakfast was one of the best I ever had, with full selection of meats, cook to order eggs, waffles, juices, cheeses, fruits, and more.
Staff was awesome, on leaving, my son forgot swim goggles in pool, we turned back and although housekeeping already picked them up, they found and returned them to us. Thanks Hilton for a great stay!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BallsofThunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 5 August 2013
Dear BallsofThunder

Thank you posting your generous review on TripAdvisor. The team and I were thrilled to have you and your family stay with us and delighted to note that you had a very memorable experience enjoying the hotel and it’s facilities.

Thanks for sharing and I hope we will have the opportunity to welcome you back to the City of Sails.

Kind regards, Roger.
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Michigan City, Indiana
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2013

Good location but staff cold and room too...
Like without soul...
Not light, nothing for kids and no particular attention
But we know this when we go in this type of hotel. 5min walk to the ferry and restaurants.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sgjod272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 5 August 2013
Dear sgjod272

Thank you for your feedback posted on TripAdvisor. We strive to offer a memorable experience at the hotel; I was disappointed to note that you found the property to be a little bland.

Thank you for choosing to stay at Hilton Auckland and I am glad that you enjoyed the convenient waterfront city location.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Romantic Hotel in Auckland
#8 Family Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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