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“Superior Hotel”
Review of Hilton Auckland

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Hilton Auckland
Ranked #7 of 67 Hotels in Auckland
Certificate of Excellence
Webster, New York
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Superior Hotel”
Reviewed 17 August 2013

On a par with best hotels we've stayed in anywhere. Modern style with unbeatable view. Our room was a Diamond upgrade, therefore we had wonderful view of the harbour. Some other rooms may not have had a great view. Would have to be pretty mean to find any fault!

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank GeoffreyRJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 19 August 2013
Dear Jonesysinger

Thank you for taking the time to complete an online hotel survey and opting to post your review on TripAdvisor. It most certainly was our pleasure to welcome you to Hilton Auckland as HHonors Diamond members.

I am delighted to note that you had a memorable experience and we look forward to welcoming you back on future stays.

Kind regards, Roger.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Jakarta
Level 4 Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 August 2013

The property is very new, modern and blends very well with the Auckland waterfront. From our rooms and the breakfast area, you can see the pier very clearly. On a clear day, you would see yachts sailing by. The property has a very modern vibe with tall windows to let the natural light in. The location is about 400 meters from the crowded shopping area, but only about 100 meters from the Viaduct where all of the cafes and bars are. Rooms are good sized and have a modern vibe. Overall a very good property to stay in Auckland.

  • Stayed June 2013, travelled on business
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Helpful?
Thank LauraThedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 19 August 2013
Dear LauraThedy

Thank you for choosing Hilton Auckland and for posting your review on TripAdvisor following your business trip in June. I am delighted that you enjoyed the experience and our unique waterfront location showcasing magnificent views over Waitemata Harbour.

It was a pleasure having you with us and we look forward to welcoming you back in the future.

Kind regards, Roger.
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Biloxi, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2013

Great place to stay if in Downtown Auckland, only bummer is the Wilson Parking controlled rates that the hotel has no control over. Has nice views of Auckland harbor and a stones throw away from the Quay, plus Sky City if you are into gambling

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 19 August 2013
Dear Andrew J

Thank you for posting your review of Hilton Auckland on TripAdvisor and for also completing the hotel’s online survey. As per my previous email, I am delighted you enjoyed the hotel’s stunning views and waterfront location.

We look forward to welcoming you back to the hotel should you return to Auckland in the future.

Kind regards, Roger.
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Melbourne, Australia
1 review
Reviewed 14 August 2013

lovely rooms, quiet and large. Great breakfast, but far too expensive. Wifi was problematic, and should definitely be free given the cost of the hotel. The hotel pool was great, if a little small. Gym should have more than 2 treadmills as it got quite busy. Room was sometimes not cleaned very thoroughly, for example I saw a broken glass shard on the floor near the cupboard which I didn't break and must have been there for days without anyone noticing. Once also came back to room to find cigarette ash on the table outside ( I don't smoke).

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nellie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 19 August 2013
Dear Nellie C

Thank you for opting to post your review of Hilton Auckland on TripAdvisor. As per my previous email correspondence acknowledging your online hotel survey, the team and I are pleased to note that you enjoyed the property and its facilities.

We hope to have the opportunity to welcome you back on future stays.

Kind regards, Roger.
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Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2013

We recently stayed at the Hilton, Auckland, for a night to celebrate our wedding anniversary and a break away from the kids. The service and experience was absolutely outstanding - every detail was considered and the personal touch was well received. Thank you for a memorable night.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Heath W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 14 August 2013
Dear Heath W

Thank you posting your generous review on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, the team and I are delighted that you enjoyed an unforgettable experience at Hilton Auckland for the special occasion of your Anniversary.

We look forward to welcoming you back on future stays.

Kind regards, Roger.
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Sydney, Australia
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2013 via mobile

I stayed at this hotel for a conference for 2 nights. It's a fantastic location, walking distance to the shops bars and restaurants. The hotel bar is very nice, great staff and good selection of wines and cocktails. Amazing breakfast selection, buffet style with an egg station, fresh omelettes, poached eggs etc. The selection of fruit, cereals, juices, smoothies was fantastic, however hot food was limited, unless you like potatoes and casserole for breakfast.
Rooms are spacious, comfortable, with great spa baths and good selection of amenities.
Conference facilities are very good, and staff were very helpful.
Overall a great stay and would definitely come back.

  • Stayed August 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 9 August 2013
Dear Christina S

I am delighted to note that you enjoyed your conference meeting at Hilton Auckland and thank you for sharing your complimentary review on TripAdvisor. I am glad to read that you felt right at home, enjoying the hotel’s facilities, with the team taking good care of you.

The hotel certainly does boast an enviable location situated on Princes Wharf and showcasing magnificent views across the Waitemata Harbour. It was a pleasure having you with us and we look forward to welcoming you back in the future.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2013

We came to hilton auckland with 10 rooms reservation about a month reservation beforrnwe arrive and request connecting rooms. Our group is family tour and requesr for connecting rooms. Mainly cause we have 85 years of grandma, and children under 12. On 4 aug when we checked in. Then we went to rotorua for a night and backed to auckland on aug 7. All the connecting door were not available....!!! The main reason they were busy and full... and the blondie manager said the request is only "Request", moreover the front desk customer service said would i like to kick out theit guest? Very rude answer... and the most stupid thing the room next us are all connecting and they just give the room the one who dont need coonecting room........ they are just rude.!!!!!! Watch out for this hotel who dont really appreciate your request and put them into dust bin!!!! Not really recommend especially for 5 star hotel. The rooms are very small. The tv channel in my room was not working when i checked out. When i checked in again i told the blondie manager that the tv wasn't working, and she said its been fixed. When we got into the room, guess what the tv was still not fixed!!!!! So much lie has to be fixed for a Hilton .....boooooooooooo

  • Stayed August 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Jfuntime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 8 August 2013
Dear Jfuntime

I do sincerely apologize for the frustrations endured and inconvenience caused when you arrived at the hotel on 7th August to find that the specific rooms you had requested via your travel agent were not sufficiently allocated to your family group. I am aware that you met with Mr Garry Lucas, Director of Operations at the hotel and that your family group were able to be room moved the following day to accommodate your needs.

We are extremely sorry for the disruptions. Please feel free to contact me directly on email roger.brantsma@hilton.com if I can be of any further assistance or if you wish to share any further information with me.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Romantic Hotel in Auckland
#8 Family Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Ctrip TA, Hotels.com, HotelQuickly, Evoline ltd, Ebookers, Cancelon and getaroom.com so you can book your Hilton Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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