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“On the water”
Review of Hilton Auckland

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Hilton Auckland
Ranked #6 of 67 Hotels in Auckland
Certificate of Excellence
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“On the water”
Reviewed 3 September 2013

Loved the Hilton. Stayed there on a business trip. Location is great if you need to be central. Food at Fish restaurant is amazing - lots of options at breakfast. I also ordered Room Service, it came on time and the food was great. My room was quite spacious, stayted in a standard room towards the water end of the building, although I wasn't on the water side, I still had 3/4 of water views.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imglutenfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 5 September 2013
Dear imglutenfree

Thank you for choosing Hilton Auckland on your recent business trip and for posting your review onto TripAdvisor. I am pleased to note that you had a memorable experience at the hotel and enjoyed your dining experiences, along with the hotel’s stunning waterfront location.

We look forward to having you stay with us again, should future travels bring you back to Auckland.

Kind regards, Roger.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Auckland, New Zealand
1 review
Reviewed 1 September 2013

The room was really good. Great views and was very clean. The service was also very good upon arrival I was helped immediately and the check in process was reasonably quick. The check out time of 12pm is also very handy. Overall a great stay

  • Stayed August 2013, travelled solo
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Logan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 3 September 2013
Dear Logan S

Thank you for opting to post your review of Hilton Auckland on TripAdvisor. As per my previous email correspondence acknowledging the hotel’s online survey you completed, it was our pleasure to extend the Hilton hospitality to you and to note that you thoroughly enjoyed the experience.

We hope to welcome you back on future travels.

Kind regards, Roger.
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Western Ireland, Ireland
Level 6 Contributor
847 reviews
219 hotel reviews
common_n_hotel_reviews_1bd8 924 helpful votes
Reviewed 30 August 2013

Really good location at end of pier affording great views of the Harbour and views across the water.
Stayed beginning & end of our week long tour of North Island. First night found us in room 205 which has a fabulous large balcony spread over the end corner of the hotel. Requested the same room for our last two nights...light airy room with lots of glass and seating area with sofa and desk at one end, dressing area and really good bathroom. Bed really comfy and a treat to sit and watch the boats pass by outside the windows!
Nice welcome as Diamond HH from management with a bottle of wine chilling in the fridge!
Hotel very handy for the hop on hop off bus start point, Queens Street shops and a brisk walk to the Sky Tower. Avis car rental is also handy and there is valet parking at the hotel albeit a tad expensive at $35 per night.
Food was excellent....great spread for breakfast in the main restaurant, Fish, where we also had an excellent dinner.... Bellinis was good for bar snacks.
Friendly staff in all departments helped make our stay at the Auckland Hilton a memorable one for our first visit to New Zealand...

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExpatKL88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 3 September 2013
Dear ExpatKL88

Thank you for posting your review of Hilton Auckland on TripAdvisor. I am delighted that you both felt pampered and relaxed in the hotel’s environment highlighting the memories of your first ever visit to New Zealand. The hotel most certainly does boast a stunning location within close proximity to many highlights of Auckland city.

We look forward to welcoming you back in the future, should you return to the ‘City of Sails’.

Kind regards, Roger.
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Eden, Australia
Level 5 Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 24 August 2013

I was so surprised with this hotel! It was amazing! Its not only the views from the rooms of Auckland Harbour, but its so lovingly appointed with everything and more one could need!

Rooms are sizable, the bathrooms are the size of some rooms and clean! The in-room bar facility is also fantastic.

The location is also a dream come true. It sits right on Auckland Harbour and within walking distance of shopping precinct. I recommend a stay here.....extend your stop-over for a few days and just relax!

I wlil be back!

  • Stayed December 2012, travelled as a couple
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Helpful?
1 Thank SharonJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 26 August 2013
Dear SharonJB

Thank you for sharing your generous feedback on TripAdvisor. The team and I are delighted you had a memorable experience at Hilton Auckland, enjoying the hotel’s stunning location and comfortable facilities.

We look forward to welcoming you back on future stays.

Kind regards, Roger.
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Level 6 Contributor
213 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
Reviewed 23 August 2013

Great location with spectacular waterside views....really good service and the food excellent for veggies too....the staff are friendly and very helpful...if your quick you could meet Mr Australia who is filling in his time before returning to oz.....close to shops so ideal to do that last minute shopping...rooms are an excellent size and if you book into room 205 the balcony is enormous overlooking the waterside.....well worth a visit........

Room Tip: Rooms on the waterside...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 26 August 2013
Dear Kate S

Thank you for choosing Hilton Auckland and for posting your review on TripAdvisor. I am delighted that you both enjoyed your time with us and were spoilt for choice in our restaurants.

The hotel certainly does boast an enviable location on Princes Wharf, showcasing magnificent views across Waitemata Harbour. It was a pleasure having you with us and we look forward to welcoming you back on future stays.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
136 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 21 August 2013 via mobile

I've just stayed here for a week on business at a workshop - which meant it spent A LOT of time at the hotel. I was quite pleasantly surprised. The rooms are a great size, comfortable bed, room to move and get suitcases out of the way. The service has been great - all staff are very polite and very helpful. the gym is also extremely functional for a hotel gym. There were no cruise ships in while I was here, but I can see that would be a little annoying if they were. I had a room on the other side, which also had water views, so that was perfectly fine. The only two picky complaints I have would be (a) the hot water could be a little hotter (particularly if you aren't used to the cool weather) and (b) there seems to be a lot of noise at night - perhaps the sound proofing isn't great or the staff need to stop moving things around (trolleys etc) at 4.30am EVERY morning.

Stayed August 2013, travelled on business
Helpful?
1 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 26 August 2013
Dear Susan M

I am pleased to note that you enjoyed your business meeting at Hilton Auckland and thank you for sharing your review on TripAdvisor. I am glad to read that you felt right at home, enjoying the hotel’s facilities, with the team taking good care of you. I do apologize for the early morning noise disturbance you encountered and your comments have been shared with our Director of Operations.

It was a pleasure having you with us and we look forward to welcoming you back in the future.

Kind regards, Roger.
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San Diego, United States
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 August 2013

This was the best HIlton experience I have ever had. We were in New Zealand for our anniversary and the entire staff went above and beyond for us. We feel we made a new family at the hotel and will absolutely be back. The breakfast was AMAZING- best I have ever had. Hemant was our waiter and he remembered our anniversary when we got there. He made it extra special. The concierge (Pati Start) helped us with backup plans when the weather was bad and helped us to have an amazing day. The doorman (Fred) also helped us with some great recommendations and Jess at the front desk was always there to help in the mornings. At the end of our trip when we got to the next city, we got a call from the hotel saying we had left our passports in the safe. They expedited delivery so we would have them the next day. THANK YOU to the entire staff- can we move in? :-) See ya next year!!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Philip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 23 August 2013
Dear Philip W

Thank you for opting to post your review on TripAdvisor via the hotel's online survey.

As per my previous email, acknowledging your complimentary feedback via the online survey, the team and I were thrilled to welcome you to the hotel. We are delighted that you enjoyed an unforgettable Anniversary stay at Hilton Auckland and look forward to welcoming you back on future stays.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#8 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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