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“The Hilton.. Auckland, New Zealand”
Review of Hilton Auckland

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Hilton Auckland
Ranked #5 of 66 Hotels in Auckland Central
Certificate of Excellence
Reviewed 26 November 2013

The Hilton Hotel is located on the Harbor and near the edge of the downtown business and entertainment center. You are 2 minute walk from great dining options, shopping and the ferry docks. If you want walk five minutes you are in the center of downtown Auckland. The Hilton in Auckland is a great higher end hotel. It has a nice quiet lobby and an excellent hotel dining area overlooking the harbor and city.

The hotel has views from most rooms. Our room on the 3th floor had great views of the harbor and the city. Our room was large, comfortable, very modern and quiet. It had a large balcony for relaxing and enjoying the view. The rooms are well appointed and even include a converter for those who have 110v electronic equipment. The breakfast was perfect and the service was fantastic. If you can get a table on the large semi-outdoor deck overlooking the harbor. The hotel staff is fantastic. They are very friendly and helpful. The Hilton is a great place to stay in Auckland.

Auckland is a wonderful place to visit. There are so many things to see and do. The Hilton is a perfect place to stay while visiting the city. You can also walk to some great restaurants and entertainment venues that are close to the hotel. This is a good choice for people who want good service and a good location.

Room Tip: The Hilton Hotel is located on the Harbor and near the edge of the downtown business and entertainme...
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  • Stayed: November 2013, travelled as a couple
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Thank EdR2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 27 November 2013

Dear EdR2

Thank you posting your review on TripAdvisor following your stay in the City of Sails. I am delighted you both enjoyed the hotel and FISH restaurant. The hotel certainly does boast an enviable location on the waterfront, showcasing magnificent views across the Waitemata Harbour. It was a pleasure having you with us and we look forward to welcoming you back on future travels.

Kind regards, Roger.

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1,639 - 1,645 of 2,486 reviews

Reviewed 25 November 2013

We had a wonderful stay at this hotel - the most fantastic room with a 180* view of the harbour. Room service was fantastic and great value. Staff were excellent. Very quiet. The best hotel experience we have ever had.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 26 November 2013

Dear Melissa M

Thank you for taking the time to complete an online hotel survey and for opting to post your Review on TripAdvisor. I am delighted you had a truly memorable experience in one of our King Bow Suites, enjoying the magnificent views across the Waitemata Harbour.

We hope to welcome you back to the ‘City of Sails’ on future travels.

Kind regards, Roger.

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Reviewed 21 November 2013

I have stayed here before and the hotel has much to recommend it, fantastic location, clean, high quality gym, attentive staff, good food but dear on dear 29 NZ$ for a day's internet access is an absolute rip-off. That's £14 English pounds. If that doesn't bother you please book, that alone will make me think twice about booking again.

  • Stayed: November 2013, travelled on business
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Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 24 November 2013

Dear Gary H

Thank you for posting your review of the hotel on TripAdvisor. I am delighted you enjoyed the hotel’s amazing location and that our team took good care of you. In regards to Internet pricing, at Hilton Auckland we do offer complimentary Wi-Fi in the public areas of the hotel, and the restaurant outlets.

We hope to welcome you back to the City of Sails sometime again in the future.

Kind regards, Roger.

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Reviewed 20 November 2013

Try the FISH restaurant -- it was GREAT! Staff was friendly and courteous. We enjoyed a short stay as we had just come off a cruise with our ship not more than 500 ft. away from the Hotel. A great way to end a perfect vacation.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Moira T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 24 November 2013

Dear Moira T

Thank you for your complimentary review on TripAdvisor. The team and I are delighted you enjoyed the splendour of the Waitemata Harbour and glad you have fond memories of Auckland. We hope you will visit us again in the future.

Kind regards, Roger.

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Reviewed 20 November 2013

we have stayed at the auckland hilton hotel now for over 9 years, and we are happy to say that the high quaility stanard of service has never changed, and every time we are reconised with a warm welcome. we love the amazeing swimming pool, close walking distances to number of restraunts bars and casino and to shops.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Karl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 24 November 2013

Dear Karl A

Thank you for taking the time to complete an online hotel survey and opting to post your review on TripAdvisor. It is always a pleasure to welcome you back to Hilton Auckland and we thank you for your continued loyalty.

I am delighted you had a memorable experience and we look forward to seeing you again on future stays.

Kind regards, Roger.

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Reviewed 19 November 2013 via mobile

Firstly the service has been outstanding. The staff are attentive, friendly and helpful. Had I not paid $600+ for my harbour view room I probably would rate this hotel higher but I feel this wasn't great value for money. The room was very small for this price compared to other Auckland hotels I have stayed in before. We ate at Fish restaurant and the food was very good. However after eating fish, I now have food poisoning and while I can't be certain it was from there, its very likely. We ate both lunch and dinner at this restaurant. Would I come back? Probably not. There are other better value hotels in Auckland such as The Langham.

  • Stayed: November 2013
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Thank MonMun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 24 November 2013

Dear MonMun

Thank you for posting your review on TripAdvisor. I appreciate your feedback and am glad to note that the team took good care of you.

Should you wish to share any further information with me, please feel free to contact me at email roger.brantsma@hilton.com.

Kind regards, Roger.

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Reviewed 19 November 2013

Booked The Hilton for a special weekend away and splashed out on a deluxe harbour view room without knowing that a cruise ship would be parked right next to the hotel for both days. There was no view at all other than a massive hunk of steel and a huge invasion of privacy with passengers on the ship able to look directly into rooms. The noise associated with these ships unloading is huge. No sleep ins with crashing and banging from 7am. Very disappointed paid twice as much as any other 5 star hotel in Auckland for a terrible experience. No reduction in room rate either when we voiced our concerns. Won't be staying there again.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank mareeu2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 24 November 2013

Dear TripAdvisor Member

Thank you for opting to share your feedback on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, I am disappointed your experience was marred by the cruise ships being docked beside the hotel. On a more positive note, I am pleased to advise that Ports of Auckland is moving the International Cruise Ship terminal to another location during the coming months.

Kind regards, Roger.

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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Auckland Central
#7 Business Hotel in Auckland Central
#8 Romantic Hotel in Auckland Central
Price Range: £168 - £611 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 166
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Agoda, Hotels.com, 5viajes2012 S.L., Ebookers, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Hilton Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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