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“Stay at the Hilton in Auckland”
5 of 5 bubbles Review of Hilton Auckland

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Hilton Auckland
Ranked #7 of 66 Hotels in Auckland
Certificate of Excellence
Auckland, New Zealand
1 review
“Stay at the Hilton in Auckland”
5 of 5 bubbles Reviewed 1 December 2013

Wonderful view. Awesome accommodation. Friendly and professional staff. Enjoy the views of the harbour and the general ambience. Guaranteed you will have a good time as the hotel is placed within walking distance of many of Aucklands leading attractions. Take a walk along the viaduct basin or a boat trip to Devonport and Waiheke Island

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 2 December 2013
Dear Mary M

Thank you for sharing on TripAdvisor. As per previous correspondence acknowledging the online hotel survey you completed, we are delighted you enjoyed your time with us. The hotel certainly does boast a stunning waterfront location, close to the hype of the entertainment precinct and we look forward to seeing you again on future stays.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Wellington, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 30 November 2013

Comfortable rooms (I stayed in two). I had a booking problem (prob not the Hotel's fault) and the desk clerk dealt with it well. It is a good site, with potentially good views, and convenient to downtown locations

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank JonesNZ_49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 2 December 2013
Dear JonesNZ_49

Thank you for opting to post your favourable review on TripAdvisor.
As per my previous correspondence acknowledging the hotel’s online survey you completed, it was our pleasure to welcome you to the hotel and glad that you enjoyed the experience. I hope we see you back on future travels.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 November 2013 via mobile

We stayed here for 4 nights on a business trip. The location is superb, cannot beat the views. Great breakfast and lunch was good. However we arrived at 3.30 pm and our room was not ready. During our stay our room has never been serviced before 4 pm. While asking at receptionist you will get answers like " we have 7 floors to do" or " standard service is from midday to 5 pm". Prepare for very slow internet even when paying a little fortune in the room. Free internet available in the bar but it comes with a crazy code system which keeps you busy and annoyed all the time. Working in the lobby is a challenge with loud music. What is the big deal just to supply hasslefree wifi like everywhere else in the world? Hotel has a high occupancy rate but seems to be understaffed. This is the kind of hotel with service not up to the standard. Conciërge very kind and helpfull though.

Stayed November 2013, travelled on business
Helpful?
Thank Else T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 28 November 2013
Dear Else T

Thank you for posting your review on TripAdvisor and for choosing Hilton Auckland as your destination on your recent business trip. I am pleased you enjoyed the stunning waterfront location and the food and beverage experiences in FISH restaurant. We strive to offer a quality service for our valued guests and I am sorry that there was a delay at check-in and some issues in regards to the Internet.

I hope we may have an opportunity to welcome you back on your next visit to the ‘City of Sails’.

Kind regards, Roger.
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Rangiora, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 November 2013

Fantastic Location - easy walk to Vector Arena for concert, and plenty of bars, restaurants nearby if you don't want to eat in-house. Viewing the lights of the city at night was a real treat, especially with a room on the 7th Floor. The staff were very helpful, it seemed as though nothing was too much trouble. Mattress a little soft for our liking but overall everything was excellent.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank mtcp2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 28 November 2013
Dear mtcp2011

Thank you for opting to post your review of Hilton Auckland on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, it was our pleasure to welcome you to the hotel and delighted to read that you both enjoyed the experience.

We look forward to welcoming you back to the City of Sails on future stays.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southern California
Level Contributor
120 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 26 November 2013

The Hilton Hotel is located on the Harbor and near the edge of the downtown business and entertainment center. You are 2 minute walk from great dining options, shopping and the ferry docks. If you want walk five minutes you are in the center of downtown Auckland. The Hilton in Auckland is a great higher end hotel. It has a nice quiet lobby and an excellent hotel dining area overlooking the harbor and city.

The hotel has views from most rooms. Our room on the 3th floor had great views of the harbor and the city. Our room was large, comfortable, very modern and quiet. It had a large balcony for relaxing and enjoying the view. The rooms are well appointed and even include a converter for those who have 110v electronic equipment. The breakfast was perfect and the service was fantastic. If you can get a table on the large semi-outdoor deck overlooking the harbor. The hotel staff is fantastic. They are very friendly and helpful. The Hilton is a great place to stay in Auckland.

Auckland is a wonderful place to visit. There are so many things to see and do. The Hilton is a perfect place to stay while visiting the city. You can also walk to some great restaurants and entertainment venues that are close to the hotel. This is a good choice for people who want good service and a good location.

Room Tip: The Hilton Hotel is located on the Harbor and near the edge of the downtown business and entertainme...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdR2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 27 November 2013
Dear EdR2

Thank you posting your review on TripAdvisor following your stay in the City of Sails. I am delighted you both enjoyed the hotel and FISH restaurant. The hotel certainly does boast an enviable location on the waterfront, showcasing magnificent views across the Waitemata Harbour. It was a pleasure having you with us and we look forward to welcoming you back on future travels.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 25 November 2013

We had a wonderful stay at this hotel - the most fantastic room with a 180* view of the harbour. Room service was fantastic and great value. Staff were excellent. Very quiet. The best hotel experience we have ever had.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 26 November 2013
Dear Melissa M

Thank you for taking the time to complete an online hotel survey and for opting to post your Review on TripAdvisor. I am delighted you had a truly memorable experience in one of our King Bow Suites, enjoying the magnificent views across the Waitemata Harbour.

We hope to welcome you back to the ‘City of Sails’ on future travels.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 21 November 2013

I have stayed here before and the hotel has much to recommend it, fantastic location, clean, high quality gym, attentive staff, good food but dear on dear 29 NZ$ for a day's internet access is an absolute rip-off. That's £14 English pounds. If that doesn't bother you please book, that alone will make me think twice about booking again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 24 November 2013
Dear Gary H

Thank you for posting your review of the hotel on TripAdvisor. I am delighted you enjoyed the hotel’s amazing location and that our team took good care of you. In regards to Internet pricing, at Hilton Auckland we do offer complimentary Wi-Fi in the public areas of the hotel, and the restaurant outlets.

We hope to welcome you back to the City of Sails sometime again in the future.

Kind regards, Roger.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Ebookers, Odigeo, Hotels.com, Agoda, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hilton Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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