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Review of Hilton Auckland

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Hilton Auckland
Ranked #5 of 65 Hotels in Auckland Central
Certificate of Excellence
Reviewed 22 December 2013

I found this hotel very good...however I also felt that the price was excessive. There are many hotels in central Auckland that do not demand this high price. I did not think the extra price warranted what we got.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 12 January 2014

Dear George C

Thank you for opting to post your review of Hilton Auckland on TripAdvisor; I am glad you enjoyed your time with us. As per the hotel’s previous correspondence acknowledging the online hotel survey you completed, I note your comment regarding value for money which is disappointing, We aim to provide a level of service in keeping with price paid at the hotel and I am sorry that we did not achieve this.

We hope to have another opportunity to welcome you back on future stays should your travels bring you back to Auckland. Wishing you a very Happy & Successful 2014.

Kind regards, Roger.

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1,486 - 1,492 of 2,337 reviews

Reviewed 19 December 2013

there seem to be nothing but problems when it came to charging my credit card!, on check in we had to carry our 4 large suitcases up the stairs & to our rooms!!

All accommodation was pre paid & I was even told this on check in , then a few hours later I get a call to advised they have charged the c/card again!!

Free wifi can only be used in lobby area, not the rooms or the pool or breakfast area

breakfast was average for the $39 they charge

On I high note my son loved the heated pool & the chocolates each evening

good location , yes its busy when a ship pulls in , but this didnt worry us , we though it wqas great having a huge ship right out the front!!

  • Stayed: December 2013, travelled with family
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Thank febuary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 12 January 2014

Dear febuary

Thank you for sharing your feedback on TripAdvisor. I do apologize for your family’s frustrations regarding the inconsistencies you experienced on check-in to the hotel. I appreciate your feedback and have consequently followed up with the Front Desk team to ensure better communications moving forward.

I hope we may have an opportunity to welcome you back on future travels. Should you require any further assistance, please feel free to contact me directly on email roger.brantsma@hilton.com.

Wishing you and your family a very Happy & Prosperous 2014.

Kind regards, Roger.

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Reviewed 17 December 2013

We had a great deluxe room with balcony overlooking the harbour. More noise from city and boats than we expected but fabulous location and very attentive staff. Comfy bed. Lovely bathroom. I don't know what else to say but I need to add more characters to submit this.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Lesley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 19 December 2013

Dear Lesley C

Thank you for opting to post your review of Hilton Auckland on TripAdvisor. We appreciate your feedback and as per my previous correspondence acknowledging the hotel's online survey you completed, we are delighted you enjoyed the experience of our harbour view rooms and unique waterfront location.

We hope to welcome you back on future stays should you return to the ‘City of Sails’.

Kind regards, Roger.

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Reviewed 12 December 2013

Hilton Auckland did not stand to it's name. In fact all of my workmates who travel recommend to stay at Sofitel. it needs to raise the standard to meet inline with international expectations. I felt this needs to be reviewed internally to ensure at all times the Hilton brand customer expectations are met or exceeded. thanks

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mohammed K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 15 December 2013

Dear Mohammed K

As per my previous correspondence acknowledging your comments posted via the hotel’s online survey, I appreciate your feedback which has been shared with the team. I hope we will have another opportunity to welcome you back to the hotel as a Hilton HHonors Gold member on future visits to Auckland.

Kind regards, Roger.

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Reviewed 12 December 2013

We stayed at The Hilton Hotel in Auckland pre-cruise in November. The Hotel could not be any closer to the cruise ship on embarkation day...no more that 20 feet! The hotel is perfectly situated on the Quay side with stunning views over the harbour and with dozens of restaurants and cafes well within walking distance, it make it an ideal stop-over before boarding your cruise ship. The room was comfortable with all the extras you would expect from a hotel of this standard. One downside is the wi-fi connection, although it is free in the lounge area, there is quite a hefty charge for using it in your room, I would have thought that with the cost of these rooms, they can at least given you complimentary wi-fi. If visiting Auckland again, I would consider The Hilton once more.

Stayed: November 2013, travelled with family
Thank Sludger8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 15 December 2013

Dear Sludger8

Thank you for choosing to stay at Hilton Auckland prior your recent cruise ship vacation. I am pleased you found the hotel to your satisfaction and appreciate you taking the time to post your review on TripAdvisor.

It certainly was a pleasure having you with us and we look forward to welcoming you back on future stays should you return to the “City of Sails’.

Kind regards, Roger.

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Reviewed 9 December 2013

We had a great stay at the Hilton Auckland. The room was very spacious and greatly designed. Breakfast was fantastic, try to get a table outside o their terrace, its the perfect spot to start your day. The Bar area is very cosy and comfortable with exceptional wait staff. Special thanks goes to Marcos and Gustavo. Those two concierges deliver by far the best service and local knowledge one could expect. Thanks everyone at Hilton Auckland, you made our stay memorable!!

  • Stayed: November 2013, travelled as a couple
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Thank VaciAVaci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 11 December 2013

Dear VaciAVaci

Thank you posting your review on TripAdvisor. I am delighted you enjoyed the experience at Hilton Auckland and that the team took good care of you. Bellini bar & FISH restaurant certainly do boast a unique waterfront location where one can relax in the ambience of the city’s harbour views. We hope to have the opportunity to welcome you back on future travels.

Kind regards, Roger.

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Reviewed 9 December 2013

Superb location on the end of a wharf, attentive staff, clean rooms. If functions are on - like weddings - and the guests are staying in the hotel it can be noisy as they shout and carry the party on in the hallways. Easy parking onsite, close to lots of restaurants and plenty to do in the CBD a five minute walk away.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 11 December 2013

Dear Ron S

Thank you for taking the time to complete an online hotel survey and opting to post your review on TripAdvisor. It most certainly was our pleasure to welcome you to the hotel and I am delighted you enjoyed the experience and the wonderful waterfront location. We hope to see you back on future travels.

Kind regards, Roger.

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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Auckland Central
#7 Business Hotel in Auckland Central
#8 Family Hotel in Auckland Central
#8 Romantic Hotel in Auckland Central
Price Range: £196 - £464 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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