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“Great Hotel”
4 of 5 bubbles Review of Hilton Auckland

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Hilton Auckland
Ranked #7 of 66 Hotels in Auckland
Certificate of Excellence
Incline Village, Nevada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Hotel”
4 of 5 bubbles Reviewed 11 February 2014

Loacation is excellent. Close to a lot of eatery and easy to get around. Room, though not large has a good layout. Some rooms has horrible views. Look directly to the condo next door so not private. Management was great. Our room for some reason would not connect to internet and they move us to another room even with the hotel being sold out.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Loan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 17 February 2014
Dear Loan B

I am delighted you enjoyed your stay at Hilton Auckland and thank you for sharing your complimentary review on TripAdvisor, as well as completing a hotel online survey following your stay. The hotel certainly does boast an enviable waterfront location, whilst being in such close proximity to the hub of Auckland’s entertainment precinct.

It was a pleasure having you with us and I am delighted you enjoyed a memorable experience at the hotel. We look forward to welcoming you back on future stays.

Kind regards, Roger.
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2,154 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (496)
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English first
Brussels, Belgium
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 11 February 2014

We stayed here on the last night of a big trip and were not disappointed with the location. It is truly amazing. The hotel staff did explain that a big cruise ship was coming in overnight - so we were prepared for the change of scenery the next morning, even though it is a bit of a shock. Plus you hear the cruise announcements as if you were on the boat. Dinner excellent too. But two major complaints. This hotel perhaps caters to mainly business people who don't mind or think about extras. But to pay for internet in the room for a premier hotel like this - - that is crazy! And to add insult to injury, there is a 1.5% surcharge if you pay with a credit card. We found an ATM and paid cash out of principle. I hope management reads this and does something about these minor but irritating details. Pity to spoil such a beautiful experience.

Room Tip: Sea view is a must
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank dsk188644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 17 February 2014
Dear dsk188644

Thank you for placing your review of Hilton Auckland on TripAdvisor; I appreciate your feedback and am glad you enjoyed the hotel’s location and FISH restaurant, served with spectacular views. Your comments regarding Internet and Credit Card charges have been noted and I apologize for any inconvenience caused. At Hilton Auckland we do offer complimentary Wi-Fi in the public areas of the hotel.

We look forward to having you stay with us again, should future travels bring you back to Auckland.

Kind regards, Roger.
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Hamilton
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 11 February 2014

great at everything, thanks. Beds were SUPERB....I want one. This was a mystery hotel and we were so pleased to find out it was the Hilton. location A+ although there was a gale blowing during our stay which made the ocean look rather wild. thanks Hilton, I'll be bach...

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank HamiltonFloss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 17 February 2014
Dear HamiltonFloss

Thank you for opting to post your ‘fab’ review of Hilton Auckland on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, it was our pleasure to welcome you to our haven, situated on Auckland’s Waitemata harbour.

We look forward to extending the Hilton experience to you once again on future stays.

Kind regards, Roger.
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Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 February 2014 via mobile

This hotel has comfy beds, spacious rooms, decent room service food, friendly and helpful staff, gorgeous views, private balcony. Everything was great! When I needed to use the business center, a concierge personally escorted me there so I would be sure to fine it and he helped me get set up quickly with the printer and computer. There were alwaysvtacis on hand for convenience. I would stay here again, budget permitting.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Houstonian12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 17 February 2014
Dear Houstonian12

Thank you for posting your generous review on TripAdvisor. We are glad you had a memorable experience, indulging in the Hilton experience.

We look forward to having you stay with us again, should future travels bring you back to Auckland.

Kind regards, Roger.
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Auckland Region, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 February 2014

Great views, great location, friendly service... The hotel was fully booked, and the staff seemed always available, and always happy to assist... We enjoyed our stay, and the views over the Auckland harbour are magical - especially from our huge balcony!!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank International559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 17 February 2014
Dear International559

Thank you for opting to post your review of Hilton Auckland on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, the team and I are delighted you enjoyed your stay and the spectacular harbour views included with the room!

We look forward to welcoming you back on future stays.

Kind regards, Roger.
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Los Altos, California
Level Contributor
146 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
4 of 5 bubbles Reviewed 8 February 2014

This hotel is at the end of Prince’s Wharf – next to the Cruise Ship Terminal. Our room was at a corner with a balcony that overlooked the water. The balcony was sort of strange, since the next room also had access to our balcony creating a lack of privacy. The only other negatives were that there was only one chair in the room (the desk chair) and the lighting was poor. The bathroom was large with lots of counter space and both a tub and stall shower. The bed and pillows were very comfortable. Service was very friendly and excellent.

Free wifi was available in the Lobby.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoneTravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 10 February 2014
Dear GoneTravelin

Thank you for posting your review on TripAdvisor and for choosing Hilton Auckland as your preferred accommodations. I am glad you enjoyed our boutique hotel’s unique waterfront location and that the team took extra special care of you.

We look forward to seeing you back on future travels should you return to the ‘City of Sails’.

Kind regards, Roger.
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Montreal, Canada
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed 6 February 2014

To begin with, the hotel is perhaps in one of the most astonishing locations in any major city, jutting out into Auckland harbour. There are some amazing water views, the north part of Auckland across the harbour, and the city centre (CBD) just behind. The entire area is for the hip, and those who think they are hip. Restaurants, bars, bistros, cafes abound all around; even a Mexican deli just down the wharf. Add to this all the upscale eateries at Victoria Harbour right next door and you have possibly one of the best locations for a Hilton anywhere.

So where's the downside? The location is so titillating that it becomes a truly major disappointment if you have the misfortune of getting a room on the west side, which looks smack dab right onto an apartment/condo complex just a few metres away. It gives a whole new meaning to "reach out and touch someone". To his great dismay, Shah was originally given one such room. On more than one occasion he noticed people from across gazing at his insanely cute but amazing hairy toosh. His options were to keep the curtains closed, making the room very claustrophobic, or get an upgrade (which the hotel graciously accommodated).

The rooms on the other side of the hotel look out to the harbour and do have very nice views, until, bang, a mother of a cruise ship pulls in right next to the hotel. Now you are looking smack dab into the rooms of the ship (again, reach out ...). So now the view is gone for the whole day, and plead as you much with the captain of the ship, he ain't moving her anywhere till it's time to sail off.

Truthfully, there isn't much the hotel management can do in either case, though they should not charge such high rates for the rooms that look out onto the condo (or at least, there should be truth in advertising and this fact should be made abundantly clear on its website so that there are no surprises after arrival). An awesome location now becomes a liability because the psychological impact of this can be hard on some, leading to marital quarrel, loss of appetite, or excessive drinking.

Shah was perfectly happy to give this property a full five stars, notwithstanding the above. However, there are two things that really annoy Shah. One is the constant itching from a tick infestation. Another is when a hotel starts renting out public areas for private functions. This happened on two occasions during his stay when the bar was cordoned off for a wedding. These are areas that guests pay for through their rooms and under no circumstances should access be restricted. The hotel should find other ways of generating revenue, and their pithy apology still leaves wanting guests having to suck it in.

Shah Rukh says: Stay here for the location, but beware that you may not have a view. If that is important, there are several other options nearby, but you do need to stay in this area if you are visiting Auckland.

Shah Rukh's tip: There are a couple of good options for coming in from the airport, such as the Super Shuttle ($35) or the airport bus ($16), which stops by the ferry building, about two blocks away.

Complimentary extra tip: The harbour ferries pull up close to the hotel. You can get tickets from the Ferry Building for some really nice day trips. Try Waiheke island. Shah recommends renting a car there and visiting the various wineries and a couple of olive plantations, where you can pick up some amazing oil. The local buses on the island are slow and infrequent, though tour buses are also available (if that tickles your fancy).

Complimentary double extra tip (very rare): Note to Americans - if you drive, keep left, otherwise you will have a very close encounter with a Kiwi (unless you happen to pass another American making the same mistake).

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shah_Rukh_2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 10 February 2014
Dear Shah_Rukh_2007

Thank you for posting your detailed and enlightening review on TripAdvisor. It was our pleasure to accommodate you with an upgrade to a harbour view room. Having noted your comment regarding the cruise ships, the hotel endeavours to inform all of our guests at the time of booking when there will be cruise ships in port. Regretfully, this is sometimes not possible dependent on the booking channel and guest details available at the time of reservation.

The hotel certainly does offer a great location within very close proximity to many tourist attractions and you certainly made an excellent choice to visit beautiful Waiheke Island, with its renown olive plantations and vineyards.

We do hope to welcome you back on future occasions should you return to the ‘City of Sails’.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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TripAdvisor is proud to partner with Hilton EMEA, Expedia, Ebookers, Booking.com, Agoda, Odigeo, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hilton Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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