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Hilton Auckland
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Reviews (2,560)
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Reviewed 11 February 2014

Loacation is excellent. Close to a lot of eatery and easy to get around. Room, though not large has a good layout. Some rooms has horrible views. Look directly to the condo next door so not private. Management was great. Our room for some reason would not connect to internet and they move us to another room even with the hotel being sold out.

  • Stayed: February 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank Loan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 17 February 2014

Dear Loan B

I am delighted you enjoyed your stay at Hilton Auckland and thank you for sharing your complimentary review on TripAdvisor, as well as completing a hotel online survey following your stay. The hotel certainly does boast an enviable waterfront location, whilst being in such close proximity to the hub of Auckland’s entertainment precinct.

It was a pleasure having you with us and I am delighted you enjoyed a memorable experience at the hotel. We look forward to welcoming you back on future stays.

Kind regards, Roger.

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Reviewed 11 February 2014

We stayed here on the last night of a big trip and were not disappointed with the location. It is truly amazing. The hotel staff did explain that a big cruise ship was coming in overnight - so we were prepared for the change of scenery the next morning, even though it is a bit of a shock. Plus you hear the cruise announcements as if you were on the boat. Dinner excellent too. But two major complaints. This hotel perhaps caters to mainly business people who don't mind or think about extras. But to pay for internet in the room for a premier hotel like this - - that is crazy! And to add insult to injury, there is a 1.5% surcharge if you pay with a credit card. We found an ATM and paid cash out of principle. I hope management reads this and does something about these minor but irritating details. Pity to spoil such a beautiful experience.

Room Tip: Sea view is a must
  • Stayed: January 2014, travelled as a couple
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1  Thank dsk188644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 17 February 2014

Dear dsk188644

Thank you for placing your review of Hilton Auckland on TripAdvisor; I appreciate your feedback and am glad you enjoyed the hotel’s location and FISH restaurant, served with spectacular views. Your comments regarding Internet and Credit Card charges have been noted and I apologize for any inconvenience caused. At Hilton Auckland we do offer complimentary Wi-Fi in the public areas of the hotel.

We look forward to having you stay with us again, should future travels bring you back to Auckland.

Kind regards, Roger.

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Reviewed 11 February 2014

great at everything, thanks. Beds were SUPERB....I want one. This was a mystery hotel and we were so pleased to find out it was the Hilton. location A+ although there was a gale blowing during our stay which made the ocean look rather wild. thanks Hilton, I'll be bach...

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank HamiltonFloss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 17 February 2014

Dear HamiltonFloss

Thank you for opting to post your ‘fab’ review of Hilton Auckland on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, it was our pleasure to welcome you to our haven, situated on Auckland’s Waitemata harbour.

We look forward to extending the Hilton experience to you once again on future stays.

Kind regards, Roger.

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Reviewed 11 February 2014 via mobile

This hotel has comfy beds, spacious rooms, decent room service food, friendly and helpful staff, gorgeous views, private balcony. Everything was great! When I needed to use the business center, a concierge personally escorted me there so I would be sure to fine it and he helped me get set up quickly with the printer and computer. There were alwaysvtacis on hand for convenience. I would stay here again, budget permitting.

  • Stayed: October 2013
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Thank Houstonian12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 17 February 2014

Dear Houstonian12

Thank you for posting your generous review on TripAdvisor. We are glad you had a memorable experience, indulging in the Hilton experience.

We look forward to having you stay with us again, should future travels bring you back to Auckland.

Kind regards, Roger.

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Reviewed 10 February 2014

Great views, great location, friendly service... The hotel was fully booked, and the staff seemed always available, and always happy to assist... We enjoyed our stay, and the views over the Auckland harbour are magical - especially from our huge balcony!!

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank International559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 17 February 2014

Dear International559

Thank you for opting to post your review of Hilton Auckland on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, the team and I are delighted you enjoyed your stay and the spectacular harbour views included with the room!

We look forward to welcoming you back on future stays.

Kind regards, Roger.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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