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“Outrageously disorganised” 1 of 5 bubbles
Review of Hilton Auckland

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Hilton Auckland
Ranked #6 of 68 Hotels in Auckland
Certificate of Excellence
Sydney, Australia
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Outrageously disorganised”
1 of 5 bubbles Reviewed 1 April 2014 via mobile

I stay there very regularly, at least a week every month and have to say this is a nice hotel with great restaurant but incredibly poorly managed. You order a taxi and it is never there, just because the staff can't be bothered to order one for you. There is always a queue at the reception. And the staff, specifically the concierge is rude.

Stayed March 2014, travelled on business
Helpful?
2 Thank Traveller967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 2 April 2014
Dear Traveller967

Thank you for taking the time to post a review on TripAdvisor. I welcome your feedback regarding some recent challenges you have experienced at the hotel. We value your continued loyalty at the property and I am naturally very disappointed to note your frustrations. Your remarks have most certainly been shared with our Front Desk Manager and Chief Concierge and we will of course ensure we maintain effective dialogue with you should you be returning to the hotel on future travels.

Traveller967, please feel free to contact me directly if you would like to share any further details on email; roger.brantsma@hilton.com

Kind regards, Roger.
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2,087 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (484)
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  • Dutch first
  • English first
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English first
Okemos, MI, United States
1 review
5 of 5 bubbles Reviewed 1 April 2014

This hotel is situated in the Aukland harbor. The view, amenities, food and service can't be beat! New Zealand is a countruy of incredible scenery and people and so is the hotel. We had a wonderful visit there.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 8 April 2014
Dear Mary R

Thanks for sharing your review on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed it was our pleasure to welcome you to our waterfront haven and ensure your stay was memorable.

I am delighted you enjoyed your time in NZ and we hope to see you back on future travels to the ‘City of Sails.

Kind regards, Roger.
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Sydney, Australia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

I was sent here for work in September 2013. It was my first time in this hotel and selected it for it location, both central in the city and near work. I soon realised that it was also near a lot of nice restaurants both in the harbour area and near the fish markets.
The service received from the valet and bell staff was of a high standard and very friendly. We received a lot of helpful tips and suggestions for 'off-the-beaten track' spots to check out and places to eat from these guys.
Room size was normal and we managed to get moved to a bigger room as I was there for a total of 2 weeks. Parking was a bit pricy but if you are staying for a while with a car rental, make sure you pay weekly - works out cheaper :-)

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank soul_man19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 1 April 2014
Dear soul_man19

Thank you for taking the time to post your review on TripAdvisor and it was our pleasure to welcome you to Hilton Auckland on your extended business trip. I appreciate your positive feedback and am glad that the Concierge team took good care of you to ensure your stay in Auckland was a memorable one.

Should you be returning to the City of Sails, we look forward to seeing you once again.

Kind regards, Roger.
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Dunedin, New Zealand
1 review
5 of 5 bubbles Reviewed 30 March 2014

Great hotel with perfect harbour views. Cocktail bar and restaurant were quiet with great food. Outdoor dining overlooking the harbour. Breakfast was better than I have ever seen before and the variety was amazing. Service was fast efficient and friendly. Definitely a hotel I would recommend to others

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Marie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 1 April 2014
Dear Marie P

Thank you for taking the time to complete an online hotel survey and opting to post your review on TripAdvisor. We are delighted you enjoyed the hotel’s facilities and ambience, served with spectacular views across the Waitemata Harbour!

The team and I hope we will see you back on future travels.

Kind regards, Roger.
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Sydney, Australia
1 review
2 of 5 bubbles Reviewed 30 March 2014

Extremely unhelpful staff, no value for the high rates, almost inedible breakfast buffet. Would not recommend this hotel at all - much better off at a boutique hotel in Auckland. Location is good as it is on the water except half the rooms face the wrong way and the ones that do face the water look at another building.

  • Stayed March 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Hannah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 31 March 2014
Dear Hannah F

Thank you for opting to post your review of Hilton Auckland on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, I am sorry you experienced some inconsistencies at the hotel with price paid and customer service issues.

Your feedback has most certainly been shared with the management team. We hope to have another opportunity to welcome you back on future stays should your travels bring you back to Auckland.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 29 March 2014 via mobile

We arrived here after a wonderful cruise around New Zealand. If you are coming off a cruise ship, this is the place to stay! Right next door to disembarking terminal! We wheeled our luggage right to the front door. A bellman name William was so friendly and took our luggage straight away for storage and then room delivery. Throughout our 4 day stay, William was always helpful and friendly. The room was very nice, room 414. The view was just breathtaking after the cruise ship departed. My husband is a Diamond Hilton member, and they treated us very nicely. The breakfast buffet is delicious and plentiful! I would definitely stay here again.

Stayed March 2014, travelled as a couple
Helpful?
Thank luvsmickey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 31 March 2014
Dear luvsmickey

It was our pleasure to welcome you to Hilton Auckland as HH Diamond travellers and post your holiday cruise. Thank you for your generous TripAdvisor review and I am delighted you took the time to unwind and enjoy the ambience of the city's waterfront.

The team and I look forward to welcoming you back to the “City of Sails’ on future travels.

Kind regards, Roger.
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Castle Hedingham, United Kingdom
Level Contributor
100 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 29 March 2014

I think my title says it all. I read lots of moans and groans on TripAdvisor about cruise ships but they are part of staying at a living dock location.
The hotel is clean, the staff are caring and interested in your comfort and enjoyment of their hotel.
Room serve was timely, tasty hot and cooked to precision.
I would stay here again in a heart beat and have no hesitation in recommending this hotel to anyone visiting the City of Sails.

Room Tip: I had room 511 great view of sunrise and it was wonderful to sit out on the veranda and enjoy the su...
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JamesPAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, 31 March 2014
Dear JamesPAB

I am delighted you enjoyed your stay at Hilton Auckland and were able to take time to enjoy the sea views from our Deluxe Harbour View Rooms. Thanks for sharing on TripAdvisor and we look forward to welcoming you back on future travels.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
Reservation Options:
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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