We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Avoid this hotel (Diamond Member Review)”
Review of Hilton Auckland

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hilton Auckland
Ranked #5 of 65 Hotels in Auckland Central
Certificate of Excellence
Reviewed 5 May 2014

Booked a three night stay for business ($343 per night)and ended up checking out after one night and moving to the Crowne Plaza

This hotel is tired, worn and depressing. Lots of stains, chipped paint, smells etc. The rooms are noisy. The bed is overly-soft and moves easily. The bedding rides up revealing a thin, stained mattress. The bathroom seemed dirty (long hair on the tile, some other human marks on the bath). The work desk is ridiculously small. The breakfast was mixed...the fruit/smoothies were great - the hot food was bland. The eggs from the omlette-station were inedible.

I encountered long lines at the front desk at all times. Other staff members were in the background ...only one ever opened up to relieve the delays.

I am a Diamond member who has requested a quiet room on the top level. I was assigned a room opposite the elevators on the fourth floor - lots of crashing doors and chatter all (Saturday) night. There was no club lounge and no other special recognition (bottle of wine in the room perhaps?). There were some drinks vouchers but the bar was closed on my one and only night.

The front desk told me they have no plans to renovate the rooms (they are going to do the bar area soon)

I cancelled my stay and relocated to the Crowne Plaza. This is a tired property too but I booked a spacious club room on the top floor for $227 a night. I am very happy here and saving a lot of money.

This is the first time in my life I have given earning my beloved HHonors points because the hotel was not up to the standard it proclaims to be but I am just fine with my decision. The Hilton promises so much but the execution does not match the price they charge

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank LeavingOrangeCounty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 5 May 2014

Dear LeavingOrangeCounty

I am disappointed to read your feedback on TripAdvisor and of course sincerely apologize that we were unable to deliver a quality experience to you on this occasion. As a valued Hilton Hhonors Diamond traveller I would very much welcome the opportunity to discuss the matter further with you. Please feel free to contact me directly on email roger.brantsma@hilton.com.

Kind regards, Roger.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,337)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,358 - 1,364 of 2,337 reviews

Reviewed 2 May 2014

Perhaps it is not what I expect from one of the top hotels in a city that I visited for the first time. The hotel is very unlike a city hotel as I hardly see anyone around. Also the hotel looks very similar to all the other apartment blocks on the pier.

Once inside, the staff are very pleasant and accommodating. Although I got the dates of my reservation wrong, they changed it on the spot and assigned the connecting rooms to me as requested. Thank you very much.

The beds are a bit soft and the décor a bit minimal. After staying at the Hilton Queenstown my expectations were high but I guess the Auckland property is a bit older and probably in need of some refurbishment.

Stayed: April 2014, travelled with family
1  Thank doobeebaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 5 May 2014

Dear doobeebaby

Thank you for posting your review on TripAdvisor. It was a pleasure to welcome you to our boutique hotel situated at the end of Princes Wharf and surrounded by the stunning Waitemata Harbour.

I am pleased to note that the team took good care of you and were able to assist with your reservation adjustments without delay.

Thank you for your loyalty to the Brand and I hope we may have an opportunity to one day welcome you back to the “City of Sails”.

Kind regards, Roger.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

I spent 3 nights here with my family in April. The rooms are very comfortable. We had 2 harbor view rooms with large balconies. The staff is very friendly and accommodating. The location is convenient to the ferries and restaurants. The buffet breakfast, served in a beautiful harbor view restaurant, was outstanding. I had read about the high cost of in-room internet before our trip and saw that Hilton Gold customers received free internet. We got a CITI Hilton Honors credit card before the trip and received immediate Hilton Gold status. That earned us free internet, breakfast and evening drinks in the bar in addition to extra points, which more than covered the fee for the credit card.

Room Tip: Harbor view rooms are worth the extra cost.
See more room tips
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ColumbiaMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 30 April 2014

Dear ColumbiaMom

Thank you for taking the time to review us on TripAdvisor and welcome to the Brand as a Hilton HHonors traveller. We are delighted you enjoyed the hotel’s distinctive location and took time to relax in both FISH restaurant and Bellini Bar, both served with spectacular views.

We look forward to welcoming you back on future stays should you return to Auckland.

Kind regards, Roger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014 via mobile

First the good parts. The location of the Hilton Auckland can't be beaten. Great views of the harbour from the room we had. The terrace was a decent size and had a table and two chairs on it.

Service provided by William the bell man was great. Friendly and enthusiastic. Another shout out for the staff at Fish.

Now for the not so good parts! Ok it was the Easter weekend and the hotel seemed to be fairly full. Our room was tiny for the rate of NZ$360 even though it was a "Deluxe" Harbour view. The accommodation is in DIRE need of refurbishment, hasn't altered in the 10 years since my last visit. Think 90's and it hadn't changed since then. The bathrooms the same!

Reception staff were surly and the concierge gave us the wrong time for our return transport to the airport. We arrived and went to the room to find the corridor full of step ladders, wires and technicians trying to get the new key system working. Internet was woefully slow as well.

I did get some perks for being a diamond HHonors member, drink vouchers and full breakfast. However compared to recent stays at other Hilton's, I wouldn't return to this Hilton again. There are newer properties with larger rooms at better prices. I chose this hotel based on my diamond status and it was a mistake.


  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank jakin4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 30 April 2014

Dear jakin4

Thank you for taking the time to post a review on TripAdvisor and I am pleased you enjoyed the experience in FISH restaurant and the location on Princes Wharf overlooking the harbour.

Having noted your feedback, I do apologize for the inconsistencies you experienced during your time with us. Your comments have most certainly been taken onboard and shared with the team.

At Hilton Auckland, we strive to offer a quality service for our valued guests and I am disappointed that we did not achieve this. Your loyalty to the Brand is very much appreciated and I hope we may have an opportunity to one day welcome you back to the “City of Sails”.

Kind regards, Roger.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Stayed at hotel in April 2014. Hotel is very conveniently located to the ferries to Waiheke island and Rangitoto Island. The beds in the room were incredibly comfortable. The staff was very friendly and accommodating. The restaurant offers indoor and outdoor seating with views overlooking the wharf. The hotel is within walking distance to the ferries and many shops and restaurants.

  • Stayed: April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank diamondHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 29 April 2014

Dear diamondHH

I am delighted you enjoyed your stay at Hilton Auckland and thank you for sharing your complimentary review on TripAdvisor. The hotel certainly does boast a desirable waterfront location, whilst being in very close proximity to the hub of the city’s sights and entertainment precinct.

It was a pleasure having you with us and we look forward to welcoming you back on future travels.

Kind regards, Roger.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Once in this place the layout of the floors is kinda odd. You may or may not get a FULL view of the waterway. Our deck enabled us to see a local apartment building and the pool. Speaking of the pool its kinda suspended between two buidlings. It was neat to see our hotel from afar.....with it being secured on a pier and all. There are many watering holes in a short walking distance. Many cruise ships will dock here......or the locals with nicer boats too.

During the week, it is rather quiet and empty.......it livens up on the weekend.
Overall, the room service was decent...a little pricy.
They STOCK this room with a wide array of things (juices, wine, RED BULL, to teddy bears...)
At night, the building lights reflecting off of the water is a nice sight. We took evening walks which were rather late and felt safe here........While shopping, I actually dropped a NZ five dollar bill..and have a local person swiftly return it.
Being from the USA, our DVDs would NOT play in the hotel DVD player...we got an error msg "Wrong Region".

Here are a few pics of the property...we got a double bed room.....it contained two nice closets...VERY fluffy pillows, enough chairs and a side table too....so overall, it was a NICE bang for the bucks spent. One final thing, we asked for ICE..........and were brought a TIE.....so the inflection of "English" can be challenging at times, so be patient..and "Drop your jaw...as you speak...LoL"

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pky_pook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 29 April 2014

Dear pky_pook

Thank you for sharing your detailed review on TripAdvisor and it was a pleasure to welcome you to Princes Wharf on the Waitemata Harbour. We are glad you enjoyed the hotel’s contemporary style and friendly service and that you got to experience the city’s delights.

Thank you for choosing to stay at Hilton Auckland and I do hope we have the opportunity to welcome you back on future stays.

Kind regards, Roger.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

My wife and I stayed for just one night - enroute from Dunedin to Tutukaka. Our room was magnificent, looking right out at the Waitemata harbour, and sitting on the balcony watching all the maritime comings and goings was magic. Our meal in the hotel's "Fish" restaurant couldn't be faulted, and even our lateish arrival (because of plane flights etc) didn't create any problems for them. A great hotel with great facilities, service, and cleanliness.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Warren & Mauree... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger-Brantsma, General Manager at Hilton Auckland, responded to this reviewResponded 28 April 2014

Dear Warren & Mauree... M

Thank you for sharing on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, I am glad you felt right at home at our property, enjoying the fascination of the harbour from FISH restaurant and your guest room balcony.

It was certainly a pleasure having you with us and we look forward to welcoming you back on future stays.

Kind regards, Roger.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Auckland Central hotels
0.6 mi away
Sofitel Auckland Viaduct Harbour
Sofitel Auckland Viaduct Harbour
#3 of 65 in Auckland Central
2,875 reviews
0.7 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 65 in Auckland Central
2,544 reviews
1.2 mi away
The Langham, Auckland
The Langham, Auckland
#6 of 65 in Auckland Central
4,370 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Hotel DeBrett
Hotel DeBrett
#1 of 65 in Auckland Central
1,225 reviews
0.7 mi away
Crowne Plaza Auckland
Crowne Plaza Auckland
#9 of 65 in Auckland Central
1,796 reviews
0.9 mi away
Grand Millennium Auckland
Grand Millennium Auckland
#13 of 65 in Auckland Central
4,335 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Auckland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Auckland Central
#7 Business Hotel in Auckland Central
#8 Romantic Hotel in Auckland Central
#8 Family Hotel in Auckland Central
Price Range: £196 - £464 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Agoda, Hotels.com, HotelsClick, Ebookers, Cancelon, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Hilton Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing