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“Feel at home no matter where your travels take you - if you’re a businessperson”
Review of Hilton Auckland

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Hilton Auckland
Ranked #5 of 66 Hotels in Auckland Central
Certificate of Excellence
Reviewed 16 October 2008

I know that it is for practical reasons that all of the bed linen in hotel rooms is white but it can feel quite clinical, especially when you’re escaping for a romantic ‘getaway’. Big hotel chains are more about providing service than charm. In the purely practical sense Hilton did a fabulous job. They are great at the small stuff – small details like chocolates left on the pillows, the newspaper delivered in a Hilton labelled bag, the room scrupulously clean; you couldn’t fault them. But, for couples wanting a romantic interlude this hotel may leave you wanting; it lacks any real personality or charm.

I can see why hotel chains like the Hilton appeal to businessmen. It is because they conform to a certain template. A hotel room in Hong Kong is much like one in Auckland, which is in turn like one in Sydney. One of the defining characteristics of international hotel chains is that the rooms always seem quite tight, though on this occasion, I must say that the bathroom was fairly luxurious and large – the sound from the television could be piped into the bathroom while you lounged in the bath. We had a lovely view but unfortunately because of the way the hotel is configured (not all rooms get an ocean view) the decks are a common area. This did destroy privacy and meant that every time you got changed you had to draw the curtains. Sigh!

The Hilton Hotel is a well-respected worldwide brand and it rightly deserves the recognition it has earned. However, I would suggest that for couples wanting a weekend away, you might consider a different option.

  • Stayed: October 2008
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3  Thank famgalNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,119 - 2,125 of 2,368 reviews

Reviewed 1 October 2008

Hilton Hotel, Auckland, New Zealand.
Reviewer : Tripadvisor member, Brisbane , Australia.
Stayed at this hotel for two nights in August 2008. This hotel is vastly overrated. Our "super deluxed" room had a huge round pillar right in the middle of the viewing area. Excluding the small outdoor balcony, which could not be used because of driving rain and cold wind, our room was so small that only one lounge chair was provided so that one of us had to sit on the bed to watch the TV ( Olympic Games ). Upon request, another chair was squeezed in. No newspaperwas provided ,nor TV guide. At over AUD400 per night, this was a ripoff. When we complained at the concierge desk, we were told that all the rooms had a pillar, which after a complaint by our travel agent was found to be untrue. In any case, the only view from our room was a container terminal. A post card left with the concierge for posting arrived in Brisbane a week later than mail posted from Wellington three days later.

  • Stayed: August 2008, travelled with family
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2  Thank basil315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2008

This hotel is situated in a great location, on the harbour and yards away from the marina and the city centre. Pretty much everything in central Auckland is at walking distance.
The room I had was large, modern, luxurious, with a wonderful balcony and a fantastic view.
The common areas are well-maintained and architecturally attractive.
Service is spot on. The business facilities are of a good standard, it won't disappoint the business traveller.
Breakfast is excellent, and the one meal I had in the hotel was good quality.
The swimming pool area is quite something. One wouldn't say it's great (a bit clinical, it lacks the feel-good factor), but the architecture is spectacular. Definitely worth a visit.
Overall, the Hilton Auckland is a very good hotel, which I recommend. If your budget is considerably higher, the Westin is surely better, but at a premium I would probably not be inclined to pay.

  • Stayed: January 2008, travelled on business
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2  Thank edtealdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWI1010, General Manager at Hilton Auckland, responded to this reviewResponded 26 September 2008

Dear Guest

Thank you for taking the time to complete the review on the hotel and delighted to see that you enjoyed your stay at the Hilton Auckland. We have just completed a total refurbishment of all the guest rooms, updating the in-room technology and installing 32" flat screen HD TV's and DVD players in all rooms.
Kind regards

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Reviewed 28 August 2008

The Good: The location of the hotel is excellent, it is within walking distance to the Viaduct Basin, good restaurants and the SkyCity Casino. The Deluxe room were were in was very large, had a great view of the harbor and was well furnished, including flat screen TV's.

The Average: The service at the hotel leaves something to be desired; it seems like everyone is bored and it was difficult to get the Concierge to respond to our requests (dinner reservations, tour recommendations, etc.) After several failed attempts to get the Concierge to make a reservation for a tour of Waiheke Island, I used my IPhone to make the reservation myself. Service needs improvement. My wife and I used the gym at the hotel; it is extremely small, do not expect a great deal of cardio or weight equipment either. Housekeeping seemed to arrive at different times of the day and was inconsistent.

The Bad: Be warned, this hotel will not accommodate US passengers arriving early in Auckland. All flights from the US arrive very early in the morning and the hotel will not allow guests to check in early unless they pay for the previous night. My wife and I landed at 6:30AM in Auckland and after a 13 hour flight from the West Coast we needed a hotel room. The restaurant WHITE is terrible. The service was awkward and haphazard, the food was the worst part. Save your money and go elsewhere, this restaurant needs a complete overhaul; the chef that originally opened this restaurant has abandoned it.

  • Stayed: August 2008
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1  Thank BDGRNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWI1010, General Manager at Hilton Auckland, responded to this reviewResponded 1 September 2008

Thank you for taking the time to write the review, it is important for the hotel to receive constructive feedback from our guest.

It is correct many of the overseas flights to Auckland do arrive in the early hours of the morning, particularly out of the USA. Whilst the hotel makes every effort to accommodate 'early arrivals' subject to room availability, this is not always possible as the hotel may have been fully occupied from the night before. Check-out time is 11.00 AM, therefore it is not always possible to turn the rooms around for an early arrival. Check-in time is from 3.00 PM in the afternoon, the hotel does therefore recommend, particularly during the summer season when we exeperience high occupancy, if a guest(s) wishes to have a 'guaranteed' room ready for an early arrival to avoid disappointment they should book their room from the night before.

I was dissapointed to see the guests did not enjoy White the restautrant as it has a great waterview location and specialises on featuring locally grown produce and has an extensive NZ wine selection.

Kind regards

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Reviewed 18 August 2008

We stayed in the Hilton for 6 nights mid-July. We had two rooms with an interconnecting door. Not cheap per night, but the best in Auckland. Location is great, the best in Auckland. Make sure you book a room with harbour view; it’s a bit more expensive but absolutely worthwhile. The view is superb; okay, sometimes a cruise ship will block your view, but Hilton will warn you for that upon booking and the night before a ship comes in you will find a letter with all the details in your room. Room is spacious, modern and spotless. Bathroom is beautiful, nice design, great shower and separate bathtub. Breakfast is great, you can choose from several different levels, moderate priced. Staff was always very kind and professional. We had diner in the Hilton once; food and service were good, a pity was that due to off-season we were the only guests. Swimming pool is situated in a spectacular location, hanging between two buildings on the 4th floor (great location for an action movie like James Bond or Jason Bourne!); disadvantage is that it is an outside pool and it can be very windy. Although not rather cheap, we can highly recommend this Hilton. Good alternatives may be the Sebel and the Westin, both overlooking the America’s Cup Harbour.

  • Stayed: July 2008, travelled with family
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2  Thank TheDutchFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWI1010, General Manager at Hilton Auckland, responded to this reviewResponded 1 September 2008

Thank you so much for taking the time for suxch a postive review. The hotel is currently in the final stages of refurbishment of all the guestrooms in the hotel, due for completion by mid September 08.

Kind regards

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Reviewed 19 July 2008

Yes its Pretentious, but its a generally good hotel standard in a great location.

Breakfast when the weather is good on the terrace overlooking Auckland Harbour is fantasic.

Negative: Sometimes you will have a large cruise ship moor up next to the hotel which can be a shock when you wake up in the morning, draw back the curtains to find your seaview has been replaced by 63000 tonnes of cruise of ship. Just double check when you check in, reception will know when they expect any cruise ships in.

Having said that I'd stay here again without a problem.

  • Stayed: June 2006, travelled with family
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2  Thank RJB1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWI1010, General Manager at Hilton Auckland, responded to this reviewResponded 1 September 2008

The cruise ships do moore along side the hotel on Princes Wharf. This is very beneficial for passengers either joining or departing a cruise as the passenger terminal is part of the hotel, therefore is provides easy access for pre and post stays. The majority of cruise ships only stay for the day arriving in the morning and depart the same afternoon. The hotel does advise all 'bookers' where possible at the time of booking if there is likely to be a cruise ship in port during their stay. We also advise the guests on arrival at the hotel.

For some guests It's a fantastic sight to see the ships come in and depart.

Kind regards

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Reviewed 14 July 2008

We stayed at the Hilton Auckland in Jun 08 for 7 nights as part of a rewards stay. If you stay in hotels regularly I would highly recommend the Hilton Honors scheme as when making our reward booking we were able to get a 7 night stay for the same points required for a 5 night stay.

We arrived around 11pm on Friday evening and as the hotel is centrally located and close to bars and restaurants the area was very busy and we had to maneuver our way through groups of people and cars. The entrance down to Princes Wharf is however gate controlled and the cab dropped us right outside the door. I guess we were the last to check in as the front desk was awaiting us by name and had our key ready for us. We were greeted with a smile and checked in within 5 minutes!

However, my husband is a Hilton Honors Diamond VIP we were of the understanding that we would also receive a complimentary breakfast and room upgrade, as is usual in Europe and North America, but we were advised we would only receive one or the other in Australasia, as we were too tired after almost 40 hours traveling to argue the point (the Hilton website benefits had clearly said we would receive both of these benefits) we headed for our room. The room was not so good; we had dirty sheets and pillowcases and were facing the inner courtyard area and the parallel building so clearly we were not getting breakfast or an upgraded room. We called to complain to a Manager and spoke with the duty manager who it seemed was either inexperienced or incompetent or both. Eventually after much arguing he refused to move us to another room and my husband had to physically go down to reception to get him to come to the room and do something about changing the sheets which had dried blood on them. We left a message for the General Manager to contact us the next morning at 8am. So not such a good start.

It’s important to note not to be under the misconception that both buildings are the hotel, only one building is the Hilton and the adjacent building is privately owned condos which we were facing and unless you kept the curtains closed they could see you clearly and vice versa.

The next morning we spoke with the hotel manager and what a ray of light, he was most courteous and polite and offered us a complimentary breakfast for the duration of our stay and arranged for us to move rooms later that day. During our time there the England Rugby team were staying and had taken up a large proportion of the hotels rooms but we were moved to a very nice harbor view room. The rooms are well appointed and modern decorated in muted shades of gray and red with a king size bed, large closet and drawer space and TV with tea and coffee making facilities. There is also a large desk area and comfy char with a patio with two chairs and a table. The bathrooms are large and modern with a tub and separate large shower with multiple heads. A nice selection of La Source toiletry products are also supplied. Housekeeping when we saw them we always pleasant and said hello and the room was serviced faultlessly daily.

Breakfast is served in Whites restaurant and despite its reputation the service was a little disappointing. Everyone was very friendly but things just seemed a little disorganized. The continental selection is in my view is a little limited with cheeses more suitable for after dinner such as blue cheese and brie and the fruit seemed limited too with selections not varying at all day to day. We had the complimentary continental breakfast but a couple of days I ordered the hot menu and paid any difference. The eggs benedict cooked fresh are simply the best I have ever tasted, cooked perfectly and delicious, However, I added on a side order of hash browns. The first day I did this I was advised to help myself from the hot buffet and was not charged. The second time I did this I was charged $10 for what was listed in the menu as being $3. The third time I ordered 3 sides at $3 each (this makes $9 by my calculations) and was charged $10 again. When we queried this they side the standard add on was $10. Now all of this was rectified and they apologized and were polite enough but just didn’t seem to have any consistency in their direction.

We ordered on room service a number of times and the meal was well presented, arrived within the time they specified, hot and tasty and offered good value compared with restaurants in the area.

There was one day during our stay a cruise ship was in at the terminal and we were advised of this in the form of a letter delivered to our room the day before and the hotel advise you to ensure your curtains are closed for privacy when the ship docks. The ship that came in was actually an old Carnival ship (the Jubilee) that has been re branded and renamed for the Australasian cruise market and as such is a 40,000 ish ton ship and really not that big by comparison with most modern ships that are in the 80,000 + range and so from our 7th floor room we really didn’t have too much of an issue. If your room was on the lower floors you would have your view obstructed and in theory people on the ship would be able to see in. However, the ship was only there for 1 day and we enjoyed watching it sail in and leave.

Five nights in to our stay we received a bottle of wine and fruit plate as a thank you from the hotel as being a long stay guest which we felt was a nice touch.

We used the concierge desk to book a tour which was very easy, he was polite and knowledgeable on the area and tours and had our tour booked within minutes. They have a good selection of leaflets and information available and he also advised us of the Link bus which I talk about a little further on.

Unless you have a laptop with you and can access the web through the connection in your room, the only internet availability in the hotel is a “business center” which is basically a small closet behind the front desk with one PC, a printer and one chair. This is only available to Hilton Honors Gold and Diamond members and certain other groups I believe so don’t bank on using this to check your e mails!

The location of the hotel cannot be beaten, it’s just a couple of minutes walk to the ferry terminal and if you have a harbor view room you can watch the ferries come and go all day with great views over to Devonport and the sunrise. A couple of minutes further walk and there is a large Westfield Mall for anything you might need (I bought a scarf and gloves as it was colder than I had expected and I guess I feel it more coming from Florida!) and a food court if you’re on a budget.

There is also a large bus terminus there and unless you want to specifically do a city tour I would advise against the hop on hop off bus at $40 a day and go on the Link bus with is $1.60 for any ride and takes you to all the same places! So for your $1.60 you can go 2 stops or stay on all the way round as we did and have a tour. It goes right by the museums and through Ponsonby and there’s also a stop right outside Victoria Park market and Skytower. There is also another bus that is completely free and does a city loop with a slightly different route.

We also used Fullers ferry tours to Devonport, Rangitoto and Waiheke and all offered good value for money. However, the best day was a Grayline tour to Waitomo Caves to see the glow worms and caves, the Agrodome to for a farm tour and sheep herding and shearing demonstrations, then a tour of Lake Taupo and on to a Maouri cultural center to see traditional dancing, geysers and a kiwi. A very full day but well worth the money.

Finally, we are British ex pats and so for Brits the exchange rate means everything here is really reasonably priced for us paying is US $ prepare to be shocked. We found everything very expensive. A meal you might pay $40 US would cost more like $75. So be warned!

Overall a fabulous destination in a great hotel with some of the friendliest people I have met on my travels around the world.

  • Stayed: June 2008, travelled as a couple
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1  Thank Helen_RDavenport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland Central, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Auckland Central
#7 Business Hotel in Auckland Central
#8 Romantic Hotel in Auckland Central
#8 Family Hotel in Auckland Central
Price Range: £189 - £481 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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