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“Oh So Disappointing”

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Scenic Hotel Auckland
Ranked #24 of 66 Hotels in Auckland Central
Reviewed 1 May 2014

Stayed here before on my own before and found the place fine.Booking a so called twin room was quite a different experince. Room was small and pokey, TV on a table by the wall but to watch it you would have had to sit on the floor or the sink bench . Oh there was a very small table and chairs that looked like it had come out of a childrens playhouse that was just inside the door and almost on top of the small single bed .Got off to a bad stay when they insisted that the room be paid for on arrival and still swiped my credit card for incidentals . They can and need to do better than this as this lets down the great sevice we got in the bar and dinning room .

Room Tip: Ask what is meant by a twin Room( Shouldnt be a room they squeeze a single bed into)
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  • Stayed: May 2014, travelled with friends
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Thank Janet Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken M, General Manager at Scenic Hotel Auckland, responded to this reviewResponded 6 May 2014

Thank you for taking the trouble to comment. I am sorry you were disappointed with that twin room layout. I understand your sentiment, because the heritage building is triangular in shape some rooms have quite quirky shapes. Twin rooms are in high demand particularly at week-ends but we are carefully monitoring feedback on that particlar layout even though there is only one on each floor. Your feedback is welcome, appreciated and useful in that regard.
Kind regards, Ken

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625 - 631 of 1,023 reviews

Reviewed 1 May 2014

Enjoyed my stay in a suite; standard of interior fitout is unremarkable but acceptable.
The kitchen fit-out was below expectation for a room advertising that capability.
Charging to use the lobby internet is not great, as this is usually free these days.
What influenced me to mark them as very good was the staff, who were very helpful in recommending restaurants, arranging cabs, handling bags, extra blanket, late check out, vallet parking etc.
Queen Street is noisy so ask for a room on the other side if one is available; especially Saturday night with club opposite.
Location is excellent as all the good shops are within a few minutes walk

Stayed: April 2014, travelled on business
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken M, General Manager at Scenic Hotel Auckland, responded to this reviewResponded 6 May 2014

Thank you for your feedback it is most appreciated. Our wifi offering is always under review these days, Our current 1 hour free per day and just $10 for 24 hours seems generally acceptable. Thank you for your kind comments about our service team.
Kind regards Ken

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Reviewed 30 April 2014

I have stay in this hotel a few times. As always room is super clean, staff is super helpful and friendly. Definitely coming back !!
The beds are amazing and the toiletries are fantastic.
Thank you to Jordan and his team.

  • Stayed: April 2014, travelled with family
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Thank TT L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken M, General Manager at Scenic Hotel Auckland, responded to this reviewResponded 6 May 2014

Thank you for such encouraging comments.
kind regards, Ken

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Reviewed 28 April 2014

I have now found the hotel that I will be coming back to!
Me and my friend had a girls weekend and an absolute blast. The staff were always friendly and smiling which is rare being a younger age. The prejudice that comes along with being a younger customer is generally made very aware when I have booked in at other hotels however the lovely lady that was on the reception desk late Anzac Friday afternoon (unfortunately I didn't get her name) was very welcoming, friendly and made us feel comfortable.
The room was spacious, clean and a great layout. I've paid a lot more for rooms at 'higher end' hotels on the viaduct that didn't even come close to the quality and comfort of the studio apartment at The Scenic. Plus the Valet parking was cheap, quick and easy!
Me and my family all have upcoming events in Auckland throughout the year and after my recent stay we will all be booking our accommodation here.

  • Stayed: April 2014, travelled with friends
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Thank ZS2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

The staff were excellent, very accommodating and friendly from the valet parking staff (one who warmed up the car for us when he retrieved it on a chilly evening) to the front desk staff.
The room was surprisingly spacious for a "studio", the bed comfortable and it was clean and well stocked.
We were on the side that overlooked an alley not Queen St. I thought this would be a plus in terms of night noise however it was not to be.
The ONLY down side (and hopefully they will be able to get this issue addressed shortly) is that there was a nightclub below us and a large group of the people spent a great deal of time outside in the alley way shrieking etc…consequently my sleep was very poor. Finally slept at 2am then awoken at 4am with more shrieking. We informed the desk in the morning and they were certainly aware of the problem.

Room Tip: Perhaps try the Queen St side. I had stayed a little further up the road at The Quest which is also...
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  • Stayed: April 2014, travelled as a couple
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Thank Pauline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

When every thing from check in to having your car delivered to the front door when you leave is attended to by friendly efficient staff that run a very clean and tidy hotel.The hotel is walking distance from eateries, theatres, casino and shops,and is definitely to be recommended

  • Stayed: April 2014, travelled as a couple
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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

Perfectly placed in the center of Queen St, Scenic hotel offers all that is needed when travelling: rooms are clean, with good furnitures, the little kitchen is very helpful, and the employees are very gentle.

  • Stayed: April 2014, travelled on business
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Thank Philippe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Scenic Hotel Auckland

Address: 380 Queen Street, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in Auckland Central
#23 Luxury Hotel in Auckland Central
Price Range: £87 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Scenic Hotel Auckland 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Auckland Scenic Hotel
Scenic Hotel Auckland New Zealand

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