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“More than happy - Great service”

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Grand Millennium Auckland
Ranked #12 of 67 Hotels in Auckland
Certificate of Excellence
Auckland, New Zealand
Level Contributor
204 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“More than happy - Great service”
Reviewed 24 June 2013

I have stayed at the Rendezvous a number of times. All of my stays have been acceptable to pleasing, but I have chosen to review again as I felt the service was better on this occasion and wanted to share with other travelers. My best friend and I stayed in a twin double bedroom for 2 nights on a girls weekend in the city.
The room is adequately furnished, with a nice spacious bathroom which suit us girls as we could get ready at the same time sharing the vanity and mirror for make up etc.
The mini bar is well priced.
Black out curtains are suburb. Some of the best. Allows for a good quality sleep beyond sunrise and no road noise.
Staff were very friendly, helpful and accommodating. Offered to help carry our bags. Organized us validated parking tickets for multiple entry/exist so we could get out and about and enjoy our weekend. On Sat night parking was scarce and the attendants helped to direct us to a safe and suitable parking space for the night.
The cafe allowed us to borrow a plate and knife to enjoy cheese, salami and crackers in our room as we prepped for a night out. Taxi right outside. Cafe did charge back for takeaway barista coffees in the morning.
We got such an excellent room rate on wotif.com, and at only $15 per night unlimited entry/exits the carparking in the Rendezvous parking bulding is the cheapest in the city that I know of.
All in all I think this is a good value, comfortable stay in Auckland City.
Would always return without hesitation.

Room Tip: If possible stay on the higher floors to eliminate road noise.
See more room tips
  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amber Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 30 June 2013
Dear Amber Y,

Thank you for taking the time to post this review and more importantly choosing to return to Rendezvous Grand Hotel Auckland. We realise you have a choice and do value your continued patronage.

We were delighted to read your review especially your comments with regard to the improvements you noted with regard to the level of service you have received, I will pass these comments on to our wider team who as I was will be delighted to read them.

We look forward to welcoming you back in the very near future and once again Thank you for your review.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (487)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 June 2013

Just for back this from staying this weekend. Upgraded to a king club room which was lovely but the best part was the access to their club room which includes drinks and canapés every night, breakfast, free parking etc.
The staff were beyond friendly and welcoming and organised and made a cake for my partners birthday.
Great views and great location.
Interior perhaps dated with carpets and exterior paint however it is very clean and you forget about that and enjoy the views, comfort and service.
Thank you. Would stay here again

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biancasaurusrex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 26 June 2013
Dear biancasaurusrex,

Thank you for taking the time to review Rendezvous Grand Hotel Auckland following your recent stay with us. We were thrilled to read your comments with regard to your Club Experience and I will pass your comments on to the wider team.

We have just completed a multi-million dollar renovation and this did not extend to our corridor carpets and outside façade, we chose to spend the money in the restaurants, rooms and lobby as this is where our guests spend the most time. We do hope to continue to invest in the property and the two areas you mentioned are on that list.

Once again thank you very much for your feedback and we look forward to welcoming you back very soon.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2013

The only chance we had of bringing all the family in NZ together to celebrate my wife's 65th was, somewhat strangely, breakfast. Straits Cafe offered a cooked breakfast, which was delicious (pancakes need to be worked on). The range presentation and preparation was 'right up there'.
The service provided by the Concierge was exceptional, with a high chair being arranged, and candles on a cake with birthday-confettii being brought to the table, The service by those attending the table was also 'tops'. It was a celebration the family of 6 adults and 4 children thoroughly enjoyed, and was enhanced by the people at the Rendezvous/Straits Cafe. Thanks!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 26 June 2013
Dear David J,

Thank you for your review of Rendezvous Grand Hotel Auckland and Straits Café, we were delighted to learn that we were chosen as the venue for your wife’s birthday and that we delivered on your expectations. I will pass this feedback onto our team who as I was will be delighted to read your comments.

Thank you once again and we do look forward to welcoming you back.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland New Zealand
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 23 June 2013

Greeted by friendly check in Staff,beautiful newly renovated hotel.
Rooms are a good size,bright.,clean with common sense mini bar pricing
The room is comfortable offering large tv on the wall with a comfortable couch .
The bathroom offers a separate bath and shower , with varied bathroom amenities.

I would recommend to other travellers, and will definitely return to this propertry

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manchester45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 25 June 2013
Dear Manchester45,

It is a pleasure to hear from you here on TripAdvisor. We are truly appreciative of your kind words and were thrilled to read that your enjoyed your stay with us.

I will share your review with our wider team here at the hotel, they as I was will be delighted to read your comments with regard to the experience you have had with us.

Once again we thank you so very much for your thoughtful comments and look forward to welcoming you back in the near future.

Best regards Paul
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Suva, Fiji
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 21 June 2013

I choose this hotel mainly based on online reviews and it delivered to my expectations. It offers a generous compromise of location and hotel comforts and the service quality in my experience was excellent. The doorman in particular was straight out of a 70s movie, very helpful.

Stayed in a room on the 10th floor. Large and comfortable, good quality. There was a minor hitch with one of the windows which they offered to fix within minutes and several technicians were immediately on it.

There's a good Japanese restaurant on the premises and breakfast buffet was decent.

This hotel occasionally issues special deals, which I used on this stay. Keep your eyes open. I'd return.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eberor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 25 June 2013
Dear Eberor,

It is a pleasure to hear from you here at Rendezvous Grand Hotel Auckland and thank you for taking the time to post your review of Rendezvous Grand Hotel Auckland following your recent stay. We were thrilled to read that you enjoyed the experience and that we delivered to your expectations.

As you write our Japanese Restaurant is one of Auckland’s dining secrets with our Master Chef Suzuki at the helm for the past 18 years, the food quality is superb, I will pass your comments onto the team at Katsura.

Once again thank you for your feedback and we do look forward to having you return very soon.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
122 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 18 June 2013

When I made the booking, I was expecting something a bit more modern. We were given a room on the 4th floow, it was big and spacey but could sure use some freshing up. We stayed for 3days, but had breakfast there only once. The nearby cafes were more attractive.

The location though was great and we could take nice walks to the harbour.

Best thing about thise hotels was that we stayed there during the Auckland anniversary day. There was a music festival and some of the bands, like Tame Impala were staying there.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank norajay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 24 June 2013
Dear norajay,

Thank you for choosing to stay at Rendezvous Grand Hotel Auckland and for your review following your stay with us. Overall we were pleased to read that you enjoyed your stay and you found it comfortable and convenient.

Thank you once again and we look forward to welcoming you back to Rendezvous Grand Hotel in the very near future.

Best regards Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 June 2013

We only had 3 nights sadly - staff welcoming, helpful and friendly. Room very quiet and dark - loved the deep pelmet which also helped to keep light out - very good for sleeping. Close to city centre yet no road noise. We would definitely stay here again. Well appointed rooms, large bathroom, many lighting options. We arrived at 7 a.m. and were able to check into our room immediately - much appreciated by us.

Room Tip: Ask for a quiet spot and they will oblige.
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 24 June 2013
Dear Heather W,

It is a pleasure to hear from you here at Rendezvous Grand Hotel Auckland, we were delighted to read your comments and gain your recommendation.

As always our team pride themselves on offering a friendly and welcoming style of service offering assistance where we are able to such as early check-in which was available in your case.

Thank you once again and we do look forward to welcoming you back very soon.

Best regards Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Millennium Auckland

Property: Grand Millennium Auckland
Address: 71 Mayoral Drive | Cnr Vincent Street, Auckland 1010, New Zealand (Formerly Rendezvous Hotel Auckland)
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Auckland
#9 Family Hotel in Auckland
#11 Luxury Hotel in Auckland
#11 Romantic Hotel in Auckland
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Grand Millennium Auckland 4.5*
Number of rooms: 452
Official Description (provided by the hotel):
New Zealand's largest hotel located in the heart of cosmopolitan and provides impeccable service and coupled with superb facilities, such as an indoor pool, saunas, gymnasium and award-winning restaurants and bars. The hotel features 452 elegantly appointed oversized guest rooms and suites that will ensure comfort and convenience. ... more   less 
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Also Known As:
Auckland Rendezvous Hotel
Grand Millennium Auckland New Zealand

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