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“Feedback” 4 of 5 bubbles
Review of Grand Millennium Auckland

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Grand Millennium Auckland
Ranked #12 of 68 Hotels in Auckland
Certificate of Excellence
Whakatane
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Feedback”
4 of 5 bubbles Reviewed 25 November 2013

Overall the experience was very good. It wasn't as good as previous occasions.
The concierge upon on arrival was not helpful in terms of carparking. We parked our car but were unable to park in the hotel allocated parks so went up a level. It would have been nice when advising the concierge they had offered to move the cars but given the attitude and not being asked for the keys to move the vehicle we did not bother and moved the car ourselves later on in the evening of our check in. The concierge on check out provided excellent service and was very helpful.

Dinner at Straits Cafe was a mixed bag. One meal was excellent and the other was burnt and had to be returned. Dinner at Katzura was excellent on our second night.

The room was clean and tidy. Loved the 12th floor and the view from that level.

Would recommend it to others.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maude T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 4 December 2013
Dear Maude T,

Thank you for taking the time to provide your feedback of your recent stay here at Rendezvous Grand Hotel Auckland.

We pride ourselves on the guest experience here so were very disappointed to read your comments with regard to the lack of service offered by the concierge and the varied meals in Straits Café. I will discuss your feedback with our Executive Chef and Chief Concierge and on their behalf would like to extend to you our apologies.

Thank you for your comments with regard to your room and your meal in our signature Japanese Restaurant, Katsura.

We do look forward to welcoming you back I do trust that you will notice a marked improvement from this experience.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,140 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (478)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
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English first
New Plymouth, New Zealand
1 review
5 of 5 bubbles Reviewed 24 November 2013

Really nice stay at the rendezvous Auckland. The breakfast is worth the extra booking price. Central to town and the waterfront, Queen street is right there, great restaurants in the area. Service was great from the waiters and Saif was a big help on the front desk. Will stay again when in Auckland.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paul d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 4 December 2013
Dear PaulD,

Thank you for your recent review of Rendezvous Grand Hotel Auckland, we were delighted to read that you enjoyed your stay with us particularly with regard to our location, service and value for money breakfast.

We were thrilled to have your recommendation and do look forward to having you return soon.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 23 November 2013

Was booking via Wotif.com and got a very good deal , the location is a few hundred metres above the CBD, away from noise, unless the Police turns out with siren next door.
The hotel has a lot to offer, i mostly enjoyed as a business traveler, the park-house almost incorporated walking through the hotel direct to your car on entrance level, the hotel has a very good rate for parking.
I did not enjoy my bed, for whatever reason it was not helping me to sleep well.
When i arrived i took advantage of one of the package offers which was, breakfast/newspaper/full access internet and a drink at the very nice located Bar were out or inside seating is available.
The Gym is well equipped and maybe need to have some of the equipment replaced, but the pool has a good length. Enjoyed every morning.
The hotel has two good restaurants included, which one is a Japanese and quite good food what i can say. Breakfast is normal and should be enough for most, but go for the extra brewed coffee as the standard one reminded me on old bad times.
A just 5 to 10 minutes walk into the CBD with heaps of restaurants selections, makes it easy to access. All together a good stay.

Room Tip: Try to get up and away from the left side Police station
See more room tips
  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rudi844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 4 December 2013
Dear Rudi844,

Thank you for taking the time to write such a comprehensive review of Rendezvous Grand Hotel Auckland following your recent stay with us.

We were pleased to learn that all together you had a good stay and found the added convenience of our car-park to your liking along with our Business Benefits Package and Japanese Restaurant, Katsura.

I would like to apologise for the fact that the bed was not to your liking, should you return to the hotel please do let us know what sort of bed you prefer and we will do our best to accommodate your request.

Once again, thank you for your feedback and we do look forward to welcoming you back very soon.

Best regards Paul
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Whangamata, New Zealand
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 23 November 2013

My girl-friend and I bought a Premium Package special for one nights accommodation, dinner (with a glass of bubbles each), premium tickets to see the show 'Wicked' and buffet breakfast included! And best of all the package also included complementary SELF car parking, which was right next door in the secure parking building, the cost of parking in Auckland can be frightening! The hotel will charge $20 if they park your car for you!
What an excellent package.
We arrived mid afternoon, the foyer is huge and impressive and plenty of check-in staff. However, we struck a trainee! No problem though, she had help from a senior staff member.! We received our Premium show tickets at this point as well. Our room was wonderfully spacious with two double beds and the ensuite bathroom was also a really good size with a separate shower and a bath and big mirror perfect for putting on make-up! Mini bar, table and chairs. We went and checked out the indoor swimming pool and the gym, but did not partake - maybe next time?
Included in the package was a two course dinner which you selected from a set menu. The food was fantastic, we chose a main meal (grilled salmon with Asian style veges, very delicious!) and a desert (Tiramisu) and of course the complimentary glass of bubbles! We were more than satisfied! We headed off to our show which was only a five minute walk down through Aotea Square to the Civic theatre, thank goodness it was down hill - we nearly rolled down after that dinner!
The seats at the show were perfect we were in the 5th row from the stage, fantastic.
The walk back up to the hotel was easy. The room was great to relax in after a busy day.
The buffet breakfast the next morning was also a winner. With fresh fruits, cereals to hot food there was plenty to choose from, rolled out of there as well!
Check out was a breeze and we were out of there in no time heading for the shops vowing that we would definitely stay here on our next girls weekend to Auckland *****
We will also be keeping an eye out in future for other show package deals this hotel puts up.

Room Tip: If you are wanting a twin room, instead of the usual single twin beds ask for double twin beds.
See more room tips
  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cafegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 28 November 2013
Dear cafegal,
It is a pleasure to hear from you here at Rendezvous Grand Hotel Auckland and thank you for taking the time to write such a comprehensive review.

We were delighted to read that you thoroughly enjoyed your Premium “Wicked” Package, this has been very popular and we were lucky enough to secure excellent tickets. I would encourage you to also watch out for “Mamma Mia” and “Annie” packages in the New Year.

I will share your comments with our wider team at this afternoons team briefing they as I was will be equally thrilled to read your review.

Once again thank you and we do look forward to welcoming you back very soon.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 November 2013 via mobile

Stayed three nights during a business travel to Auckland and really enjoyed their spacious and very comfortable rooms at an attractive price - including complementary internet! Also recommend that you try the hotels teppanyaki restaurant.

Stayed November 2013, travelled on business
Helpful?
Thank Slejpner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 28 November 2013
Dear Slejpner,
It is a pleasure to hear from you here at Rendezvous Grand Hotel Auckland and thank you for taking the time to write such a positive review.

I will share this with the wider team who as I was will be thrilled and very proud to read your comments especially with regard to our signature Japanese Restaurant, Katsura and our value for money.

Once again thank you for your very kind comments review and we look forward to welcoming you back very soon.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 22 November 2013

The staff could not have been more helpful and friendly, and even remembered us a week later. Hotel room was very comfortable and the gym was excellent. The Japanese restaurant had excellent food, and was a really nice end to a perfect holiday in NZ. Not to mention free wifi.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue-and-Deb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 28 November 2013
Dear Sue-and-Deb,

Thank you for your review here at Rendezvous Grand Hotel Auckland, we very much appreciate this.

When I read your review as part of our weekly team meeting and I could see the team gain so much satisfaction from hearing your praise with regard to service, the facilities and especially that of your Katsura experience.

Thank you very much for your kind words and we look forward to welcoming you back to the hotel in the very near future.

Best regards Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 November 2013 via mobile

Walking distance to downtown. Lots of options for dinning out close by. The foods in the restaurant also very good, should try yourself.

It has a indoor heated swimming pool, gym, and a sauna. It was nice, good size and clean.

Will definitely stay there again for next trip.

Stayed October 2013, travelled on business
Helpful?
Thank ps_3064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 26 November 2013
Dear ps_3064,

Thank you for taking the time to complete your review of Rendezvous Grand Hotel Auckland, I will ensure that I pass your comments onto the wider team who as I was will be thrilled to know that you enjoyed your stay and will return on your next trip to Auckland.

We look forward to welcoming you back.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Millennium Auckland

Property: Grand Millennium Auckland
Address: 71 Mayoral Drive | Cnr Vincent Street, Auckland 1010, New Zealand (Formerly Rendezvous Hotel Auckland)
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Auckland
#9 Family Hotel in Auckland
#11 Luxury Hotel in Auckland
#12 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Grand Millennium Auckland 4.5*
Number of rooms: 452
Official Description (provided by the hotel):
New Zealand's largest hotel located in the heart of cosmopolitan and provides impeccable service and coupled with superb facilities, such as an indoor pool, saunas, gymnasium and award-winning restaurants and bars. The hotel features 452 elegantly appointed oversized guest rooms and suites that will ensure comfort and convenience. ... more   less 
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Also Known As:
Auckland Rendezvous Hotel
Grand Millennium Auckland New Zealand

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