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“Thumbs up for this hotel” 4 of 5 bubbles
Review of Grand Millennium Auckland

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Grand Millennium Auckland
Ranked #12 of 68 Hotels in Auckland
Certificate of Excellence
Christchurch, New Zealand
2 reviews
“Thumbs up for this hotel”
4 of 5 bubbles Reviewed 8 December 2013

I recently checked into Rendezvous Grand Hotel Auckland for 5 days with my husband and 4.5 year old son. The hotel stuffed up our booking and gave us a standard room with a King bed instead of one with two double beds, which I have originally booked for. The manager on duty was very apologetic about it and added a roller bed and breakfast for three on the house. They managed to move us into a room with two double beds on the next day and delivered free fruit platter and chocholates to our room. Best of all, on the morning when we checked out, the duty manage, Andrew, apologised personally to us again. The double beds room was very clean, which is the most important to us. All up, we are very happy with their service and are more than happy to stay there again. The location is excellent with only 5-7 min walk to Queen street.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Soonie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 22 December 2013
Dear Soonie R,

Thank you for choosing Rendezvous Grand Hotel Auckland and also for taking the time to write your review following your recent visit to Auckland. We were delighted to read your comments with regard to the service turn-around.

We do look forward to welcoming you back very soon.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,136 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (478)
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English first
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed 8 December 2013

I was there for a work conference/party and the hotel was very accommodating. The rooms were very spacious and practical for us. The team on front desk were helpful and the layout of the grand ballroom was great for the function we had in there. Special mention to Todd, Mike and Saif from the front office team for helping out where they could.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Neill N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 22 December 2013
Dear Neil N,

It is a pleasure to hear from you here at Rendezvous Grand Hotel Auckland and thank you for taking the time to write such a positive review.

I will share this with the wider team who as I was will be thrilled and very proud to read your comments especially with regard to the customer service. I will also ensure that I personally congratulate Todd, Mikee and Saif.

Once again thank you for your very kind comments review and we look forward to welcoming you back very soon.

Best regards Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 December 2013

Easy to check-in and clean and tidy room. Good facilities and ideal location although hotel could do with a revamp.

Only two issues - cleaners tryng to get in before 11am and having to pay twice for parking (I coulnd't get out of the parking building - it said 'not paid' or similar and then I paid at the machine in the foyer before finding out when I got home that I have been charged for the parking on my hotel bill)!

Room Tip: 9th floor is ideal as you don't hear the traffic noise and overlooking the courtyard was nice to...
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  • Stayed December 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TraceyFay57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 19 December 2013
Dear TraceyFay57,

Thank you for taking the time to complete your review and were pleased to read that you enjoyed the majority of your stay with us. Please may I extend to you our sincerest apologies for the inconvenience you suffered with our housekeeping team and the car-parking. I do trust a phone call in the hotel cleared up your double charge, if not please do and we will correct this matter for you.

Best regards and our Festive Wishes
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Fiddletown, California
Level Contributor
608 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
4 of 5 bubbles Reviewed 8 December 2013

We stayed two nights here. I found everything is close proximately except the beach/port area is about a 20 minute walk, which is fine. The hotel staff were friendly and helpful. The rooms were nice sized and appointed. The cafe has good food, and a huge selection at the breakfast buffet. The hotel is very busy with tour groups.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank scvrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 19 December 2013
Dear scvrose,

It is a pleasure to hear from you here at Rendezvous Grand Hotel Auckland. On behalf of the team we thank you for taking the time to write your review, we are thrilled to have your recommendation and do look forward to welcoming you back very soon.

Compliments of the Season and Best regards Paul
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Wellington
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 8 December 2013

I've stayed here on a couple of occasions and have found the location to be great, the rooms to be spacious, clean and modern and the staff always friendly and helpful. In these respects I'd be happy to recommend it BUT given a recent incident I think they really need to review their security policies.

After a night out on the town myself and some friends returned to the hotel and my friends got an awful shock to find people in their room! A guy whom we had met earlier that night had impersonated my friend's partner at the front desk, saying he had lost his room key and without asking for ID, the hotel staff just gave him another key allowing him and a woman none of us had ever met into the room!

Having worked in a hotel I'm fully aware of how many people lock themselves out of their rooms but in such a large hotel where its not realistic to expect all the staff to recognise all their guests I think there needs to be some sort of security protocol to stop things like this from happening! The staff were shocked and embarrassed when they learn what had happened and did everything they could but I hope the hotel learns a lesson from this.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Andie_Palmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 19 December 2013
Dear Andie_Fulton,

Thank you for your feedback with regard to the stay of your friends here at Rendezvous Grand Hotel Auckland. I would also like to thank you for responding to my questions and explanation.

We take our Guest Security as paramount and ensure through a series of checks that each guest is in-fact who they are. We have also completed an investigation and also managed to talk with your friends partner they very next day of this incident, he apologised and confirmed that he provided the person that you had meet with all of his details relevant to securing access to the room. If an in-house guest chooses to divulge such information it makes it extremely difficult for the hotel team to deal with especially when alcohol is involved.

As you would know upon learning of this incident we immediately moved your friend and her partner to another room.

We have also revised procedures to ensure that this situation cannot occur again.

Best regards Paul
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

The hotel is located strategically near Queen Street (Auckland CBD), making it convenient to find food and daily necessities. It's also a short drive away (or 10 mins walk) from the Sky Tower.

The breakfast was standard, but if you can, try having dinner at the Katsura restaurant located at the 2nd floor. It's not cheap by any standard, but it was GREAT!

The staff are all very friendly - front desk, concierge, resto staff. You feel welcome the moment you step in. Good job, Rendezvous!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IsaacSutedja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 19 December 2013
Dear IsaacSutedja,

Thank you for taking the time to complete your review of Rendezvous Grand Hotel Auckland, we were delighted to read your comments with regard to our service and welcome.

I will pass ion your compliments to Chef Suzuki and the Team from Katsura, our signature Japanese Restaurant, they along with me will be delighted to hear your comments.

Thank you once again and best wishes for the Holiday Season

Best regards Paul
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Northampton, United Kingdom
Level Contributor
125 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 7 December 2013

We stayed at the Rendezvous for our first night after arriving in North Island and found it ideally located for a walk around the central area and along to the Harbour.
Parking was easy in the adjacent public/hotel car park with direct on foot connection back into the hotel.
Our room was well furnished, clean, well maintained with comfortable bed and nice bathroom facilities.
We ate both dinner and breakfast in the hotel which we could not fault for both quality and quantity at a reasonable hotel price. The breakfast was buffet style and there was a huge choice which was kept replenished as we did not find a single item that we had to wait for.
Our only observation was over dinner we suspect that we were served by a trainee waiter once our order had been taken. As we were one of the few couples eating early that evening we received such close attention I could almost feel the heat of his breath on the back of my neck and my wife could see him watching every mouthful she ate.
Could not fault the hotel or the staff, just give the restaurant diners some space to enjoy the moment as three's a crowd!

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank D18KRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 19 December 2013
Dear D18KRB,

Thank you for taking the time to complete your review following your recent stay here with us at Rendezvous Grand Hotel Auckland. We were delighted to read that you enjoyed your stay finding the hotel to be well located, offering value for money and convenient.

I also thank you for your comments with regard to your evening dining experience and I will personally provide this feedback valuable to our evening dining team.

Thank you once again and we do look forward to welcoming you back very soon and compliments of the season.

Best regards Paul
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Additional Information about Grand Millennium Auckland

Property: Grand Millennium Auckland
Address: 71 Mayoral Drive | Cnr Vincent Street, Auckland 1010, New Zealand (Formerly Rendezvous Hotel Auckland)
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Auckland
#9 Family Hotel in Auckland
#11 Luxury Hotel in Auckland
#12 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Grand Millennium Auckland 4.5*
Number of rooms: 452
Official Description (provided by the hotel):
New Zealand's largest hotel located in the heart of cosmopolitan and provides impeccable service and coupled with superb facilities, such as an indoor pool, saunas, gymnasium and award-winning restaurants and bars. The hotel features 452 elegantly appointed oversized guest rooms and suites that will ensure comfort and convenience. ... more   less 
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Also Known As:
Auckland Rendezvous Hotel
Grand Millennium Auckland New Zealand

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