Great location. Nice room. Good sleep quality. Terrible experience with hotel reservation and front desk.They basically stole our money. Long story short. Our flight was delayed and we informed both our booking agent Agoda and the hotel that we would be arriving one day late. Upon our arrival when we inquired if the new reservation request was processed we were told that the person with the authority to do so was absent. We kept asking every morning and evening until the day of our departure and were not able to speak to this all-mighty person. As we were busy trying to find somebody to talk to the hotel had advised our booking agent that we had checked into the hotel at 9 a.m. (We arrived in NZ at 13.00 hours) and they had charged the room as a result. The hotel was not fully booked at the time as I confirmed from other hotel employees and it wasn't as if they could not sell this room. They took our money, lied to us and the travel agent. When confronted with the facts we were offered a upgrade and buffet breakfast for our next stay. Both cost the hotel nothing and as if I could come back to Auckland ever again. THIEVES!
- Official Description (provided by the hotel):
- New Zealand's largest hotel located in the heart of cosmopolitan and provides impeccable service and coupled with superb facilities, such as an indoor pool, saunas, gymnasium and award-winning restaurants and bars. The hotel features 452 elegantly appointed oversized guest rooms and suites that will ensure comfort and convenience. ... more less
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- Also Known As:
- Auckland Rendezvous Hotel
- Grand Millennium Auckland New Zealand