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“With a Bit of Attention, This Hotel Could Go UP a Notch”

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Grand Millennium Auckland
Ranked #12 of 67 Hotels in Auckland
Certificate of Excellence
San Francisco, California, USA
Level 6 Contributor
777 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
“With a Bit of Attention, This Hotel Could Go UP a Notch”
Reviewed 28 April 2014

This hotel proudly displays its 4 "circle"–Very Good rating at the concierge and YourFirst check-in/out desk. And true to my opinion, equal numbers of TripAdvisor reviewers rate the Rendezvous very highly - in the 4 and 5 level rating tier. I however think that a 5 out of 5 rating means superlative on almost all counts -- and this Rendezvous comes close but gets no cigar.

Our check-in experience was awesome -- we arrived 5 hours before the declared 3pm check-in and our room was ready. We were very happy to settle in to freshen up before a shopping day on Queen Street.

We came back in the rain and wanted to eat-in but discovered that the touted in-hotel Japanese cuisine restaurant was closed on Monday -- total shame since we were really looking forward to it having read about it prior to heading out. But, nowhere in the hotel room's printed material is closed Monday communicated. Nor should an in-house restaurant be closed in my opinion.

Then, we decided to eat-in and enjoy room service while watching the semi-final outcome of the latest MasterChef. I ordered a bucket of ice and champagne glasses from the concierge
that took almost 40 minutes to deliver...we decided to chance diner from their other restaurant -- actually the breakfast cafe, and were pleased with the Singaporean TigerShrimp Curry -- excellent flavor tho small overcooked prawns but really disappointed with the Caesar which boosted home-made dressing that was way too mayonnaise-like and the lettuce was drenched, not lightly dressed nor crisp at all...but they made up for service speed with delivery in 1/2 the 20 minutes that we were told.

The rooms are spacious and true to the brochure as "extensively refurbished" but the room lighting set up is both confusing and way OTT...there are 7 un-labeled black on black light switches at the bed and one is constantly trying to turn on or off whatever is the right lighting. Awkward!

The hotel does offer a variety of extra amenity packages but wifi is always FREE w/ your room...as it should be at ANY hotel, period.

This Rendezvous Grand Hotel was a comfortable place to stay comes VERY close to living up to it's best reviews, but from my experience, then falls just a notch short.

Room Tip: Check out the various value-add amenity packages as one may suit you depending on your needs and wha...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HaljoHal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 2 May 2014
Dear HaljoHal,

Thank you for taking the time to write your review of Rendezvous Grand Hotel Auckland, our team will be delighted as I was to read your comments following your recent stay. The Team have worked very hard to ensure a welcoming environment and your feedback has let us know that at least on your experience we have been successful in our objective.

It is a shame that you did were not able to dine in Katsura due to it being closed on Monday’s, we do have two other dining options available 7 days a week.

Thank you once again and we do look forward to welcoming you back to New Zealand very soon.

Best regards


Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,278 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (493)
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English first
Leicester
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 April 2014

From the grand atrium design, to the spacious, pleasant room, this was a value-for-money hotel in a good city location. Large bathroom, with bath and separate shower. The only downside was that the hotel didn't seem to have a forecourt concierge, and this combined with a slightly infrequent visiting of taxi's, made getting one a touch frustrating on occasions.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HorseJGoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 29 April 2014
Dear HorseJGoon,

Thank you for choosing to stay at Rendezvous Grand Hotel Auckland and for your review following your stay with us.

Overall we were pleased to read that you enjoyed your stay and you found the hotel to be value for money, good location and a pleasant room experience.

We certainly do have a Forecourt Concierge and a dedicated Taxi rank, I am sorry that this service let you down and thank you for bringing this to my attention, I will follow this up.

Once again thank you for your comments and on behalf of the team we look forward to welcoming you back Rendezvous Grand Hotel Auckland very soon.

Best regards


Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokoroa, New Zealand
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 April 2014 via mobile

Just spent another three days in Auckland and stayed here again- great location an easy walk to Queen, great staff - always helpful.
hotel has easy access parking at reasonable rates. Rooms are always comfortable and clean-
we'll definitely be back!

Stayed April 2014
Helpful?
Thank Marvy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 29 April 2014
Dear Marvy2,

Greetings from Rendezvous Grand Hotel Auckland and thank you for continuing to support us on your visits to Auckland, we very much appreciate your loyalty and kind words.

We look forward to welcoming you back in the very near future.

Best regards



Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 April 2014 via mobile

We have stayed at Rendezvous a couple of times previously for both business and leisure.

This time around (25/04/14) I booked the Rendezvous Club room package ($249) which has some inclusions and a better room on the 10th + floor but to be honest, the room was smaller, felt dated and smelt musty, the curtains had broken clips so they didn't block all the light out which after travelling for 20 hours we wanted a long sleep in which we couldn't get..

Over all though service is great, restaurant and breakfast great, but for what we paid, a bit over priced.
I think it's time for a refresh..

Stayed April 2014, travelled as a couple
Helpful?
Thank Mountlocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 29 April 2014
Dear Mountlocal,

Thank you for your review and bringing to our attention the fact that on this visit things were not as good as your pervious stays.

The team and I are very disappointed and will also write to you offline to try and gather some more facts so we can ensure we sort any issues with the room in which you stayed. This is clearly well below our minimum service expectations let alone of a Club Room experience.

Once again we thank you and look forward to welcoming you back in the very near future.

Best regards



Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuaotunu, New Zealand
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 April 2014

We stayed here only for two nights but it was in the perfect spot only about 2mins walk from Queen street! The building was a bit older than what I expected looking at the photos but it was still nice! Room was good and breakfast was amazing and massive!

Room Tip: Higher floors have better views!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OliviaK214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 29 April 2014
Dear OliviaK214,

It is a pleasure to hear from you here at Rendezvous Grand Hotel Auckland. Thank you for taking the time to write your review, I will be sure to pass your comments onto our wider team whom as I was will be delighted to read them.

Once again we thank you and look forward to welcoming you back in the very near future.
Best regards



Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 April 2014 via mobile

Stayed for three night and stay was comfortable. Staff were polite and helpful. Hotel room was comfortable and large for two double beds.
Location of hotel is short stroll to Ponsonby Road - where it is a good breakfast option for those who don't mind a short walk. Sky City is a short walk with some eateries surrounding Sky City also.
Free wifi which is useful and about 15 mins walk to the Auckland Ferry terminal. Definitely recommend.

Stayed April 2014, travelled with friends
Helpful?
Thank tonsterl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 29 April 2014
Dear tonsterl,

Thank you for your very complimentary review of Rendezvous Grand Hotel Auckland following your recent stay with us. We were delighted to read your comments and we were very pleased you enjoyed your stay with us.

We look forward to welcoming you back to New Zealand and Rendezvous Grand Hotel Auckland very soon.

Best regards

Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 April 2014

Returned here a couple of weeks ago, this time using a Grabone voucher, but also as a first time user of my YouFirst loyalty programme.
Arrived quite late in the day and was greeted by the Manager with ''oh I am SO pleased to meet you at last'' (usually don't see him on the front desk but have emailed often). I jokingly replied, oh maybe it's time for an upgrade then...and he smiled and said, actually yes, to welcome you to the programme we have put you in a suite...
Well we were in the most amazing suite on the top floor, complete with a handwritten welcome note waiting on the (8 seater) table along with a plate of macaroons made by the hotel chef 9and a nespresso machine in the kitchenette).

Again a brilliant experience here, and I would highly recommend this hotel to anyone - doubly so if you are in Auckland frequently (as I can be) and want somewhere that feels welcoming and familiar but still stylish and central.


My ONLY complaint was that there was no plates or cutlery to eat the snacks we had brought with us (a small gripe) - and a question for all hotels - why is it that I almost always have to go to the bathroom (and therefore usually the loo room) to refill the electric
jug to make a cup of tea. just weird....

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousAuckland, General Manager at Grand Millennium Auckland, responded to this review, 29 April 2014
Dear Susan T,

It is a real pleasure to hear from our regular guests, Thank you for taking the time to complete this review and for your continued loyalty to Rendezvous Grand Hotel Auckland.

We were pleased to learn that you enjoyed your upgrade to our Royal Suite and enjoyed the welcome and service offered by our Guest Relations Manager – Mikee. I will ensure that I pass your comments onto the wider team who as was will be delighted to read them.

Thank you for your comments on the plates and cutlery, should you ever require this we are happy to deliver these items.

Once again we thank you and look forward to welcoming you back in the very near future.
Best regards



Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Millennium Auckland

Property: Grand Millennium Auckland
Address: 71 Mayoral Drive | Cnr Vincent Street, Auckland 1010, New Zealand (Formerly Rendezvous Hotel Auckland)
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Auckland
#9 Family Hotel in Auckland
#11 Luxury Hotel in Auckland
#11 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Grand Millennium Auckland 4.5*
Number of rooms: 452
Official Description (provided by the hotel):
New Zealand's largest hotel located in the heart of cosmopolitan and provides impeccable service and coupled with superb facilities, such as an indoor pool, saunas, gymnasium and award-winning restaurants and bars. The hotel features 452 elegantly appointed oversized guest rooms and suites that will ensure comfort and convenience. ... more   less 
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Also Known As:
Auckland Rendezvous Hotel
Grand Millennium Auckland New Zealand

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