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CityLife Auckland
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Reviews (1,357)
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All reviewscity lifequeen streetzest restaurantgreat locationsky towerdeluxe suitefull kitchenvalet parkingwasher and dryernew zealandseparate bedroomcentral locationferry terminalhigher floorwould definitely stay here againhome away from homecomfortable bed
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1,045 - 1,050 of 1,357 reviews
Reviewed 18 May 2013

I have stayed at Citylife with family on more than one occasion but will not stay again. There are good points; the apartments are central to Auckland restaurants and nightspots. Therein lays one of the problems. Soundproofing is poor so the rooms (staying on the 8th floor) are noisy, the sound of revellers not abating till around 3 am.

Generally they are clean, but one of the non smoking rooms reserved for my children reeked of cigarette smoke.

I booked because of a package offered for free breakfasts. This was confirmed upon booking and by 'phone the day before arrival. Unfortunately , reception staff then insisted that we pay for all breakfasts saying that the deal was only for children. This had not been conveyed to us at any time.. It left a taste worse than the sub par breakfasts themselves.

Room Tip: For sleep quality, a property with better soundproofing.
  • Stayed: May 2013, travelled with family
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Thank 284Blatter284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAKL, General Manager at CityLife Auckland, responded to this reviewResponded 26 May 2013

I would like to offer you my sincere apologies for the inconvenience caused to you and your family with the issues you encountered on your recent stay including the noise from the surrounding bars and clubs, I agree this is very frustrating. We are working with the council to try to make some headway with these bars and clubs - this is a long and arduous process and will not be resolved overnight. We have started the process of installing retro-fitted double glazing to our bedroom windows - we aim to have the entire hotel completed by the end of winter and we are confident this will drastically reduce the amount of noise and ensure a more restful nights sleep for our guests. We are a non smoking hotel, however some guests do chose to ignore this and we do insist on a extra cleaning fee for those guests who ignore our requests. Once again we appreciate your comments, we certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. We look forward to welcoming you back to CityLife Auckland. Kind regards Nicole Lawson, General Manager

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Reviewed 12 May 2013

We spent 3 wonderful nights at this Hotel The service and food were 1st Class.

Tip: When booking look at the hotel website for specials including breakfast. In our case it was cheaper than using the internet hotel room booking websites

Room Tip: The higher the room the better the view
  • Stayed: March 2013, travelled as a couple
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Thank Allan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAKL, General Manager at CityLife Auckland, responded to this reviewResponded 26 May 2013

Thank you for your lovely feedback and comments - we certainly appreciate it! It is wonderful to give ourselves a pat on the back for making your stay a memorable one. We look forward to welcoming you back to CityLife Auckland again in the near future - keep an eye on our website for some extra special deals coming up throughout winter. Kind regards Nicole Lawson, General Manager

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Reviewed 12 May 2013

The location of this Hotel is fantastic.Perfect if you are wanting to be near everything when in Auckland. Very friendly and helpful staff. The rooms are nice and very spacious. Would be happy to stay here again.

  • Stayed: June 2012, travelled with friends
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Thank JRD09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAKL, General Manager at CityLife Auckland, responded to this reviewResponded 26 May 2013

Thank you for your fabulous feedback and comments - it is appreciated! We pride ourselves on our wonderful staff who deliver exceptional service day in, day out - so it is great to give ourselves a big pat on the back for making your stay a memorable one. We look forward to welcoming you back to CityLife Auckland in the near future - keep an eye out on our website for some fantastic Winter deals. Kind regards Nicole Lawson, General Manager

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Reviewed 8 May 2013

When in Auckland we stay here with grandparents and kids - staff are always more than accommodating are very polite and friendly. They also have a great knowledge of sites to see, eating out places and local transport. The pool is great for the kids - love the free parking. Rooms are spacious (for a hotel), clean and comfortable.

Room Tip: If you are staying for longer than one night I suggest not using the couch bed in the lounge for two people!!!
  • Stayed: July 2012, travelled with family
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Thank Deb W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAKL, General Manager at CityLife Auckland, responded to this reviewResponded 26 May 2013

Thank you for your feedback and comments - it is appreciated! We agree that our rooms are the perfect set up for families, with 1, 2 and 3 bedroom options. We look forward to welcoming you back to CityLife Auckland in the near future - keep an eye out on our website for some fantastic Winter deals. Kind regards Nicole Lawson, General Manager

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Reviewed 7 May 2013

A nice place for a business stay in a very convenient location. The counter staff and concierge were all very helpful and friendly. Rooms clean, bed comfortable. Restaurant good. Some items left behind were returned efficiently thank you! Will come again.

  • Stayed: March 2013, travelled on business
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Thank FrankD883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAKL, General Manager at CityLife Auckland, responded to this reviewResponded 26 May 2013

Thank you for your feedback and comments - it is appreciated! We pride ourselves on our wonderful staff who deliver exceptional service each and every day - so it is great to give ourselves a big pat on the back for making your stay a memorable one. We look forward to welcoming you back to CityLife Auckland in the near future. Kind regards Nicole Lawson, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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