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“Comfortable, clean, quiet, and centrally-located”

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Copthorne Hotel Auckland City
Ranked #51 of 66 Hotels in Auckland
Urbana, Illinois
Level Contributor
6 reviews
“Comfortable, clean, quiet, and centrally-located”
5 of 5 bubbles Reviewed 24 March 2014

Our stay was what we expected from a mid-range hotel in Auckland. We normally stay at hostels, but found a good deal for a few nights from a booking website. The room was on the corner of the third floor, and we had a nice view of the bay and lots of light, and enjoyed the small balcony (too small to put a chair on, unfortunately), whose door we left open for a breeze (very nice after being in many hotels without any windows that open). When we did use the A/C, it worked a lot better than we expected based on other reviews, and did seem to have a working thermostat. The room was clean and well-furnished, and we appreciated the drink-making amenities, including little containers of milk for tea and coffee, which the desk staff was happy to replenish for us (be persistent, though, as once they said they'd send someone up to our room with milk, but nobody came and we had to ask again).

We were very happy with how quiet the hotel was, as central Auckland can be noisy. Luckily this part of Anzac Ave. doesn't get a huge amount of foot traffic, and though there is a fair amount of vehicle traffic to the east of the hotel, the building seems to be pretty noise-proof with the balcony door closed.

We didn't have a car, so can't speak to parking issues, and we didn't eat any food at the hotel. Internet scarcity is as expected from most low to mid-range NZ hotels, with minimal free wi-fi. There are two computers in the lobby with paid internet access that we used a couple of times without problems. The location is convenient to the university, Queen St. area, Vector Arena, and many bus lines. Be aware that to get back to the hotel from Vector Arena or Queen St. by means other than a vehicle, there is a trip up a moderately steep hill involved.

Room Tip: Ask for a corner room (you get one extra window) on the east side of the building for a view of the...
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  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank alpacasaurus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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558 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (118)
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English first
Atlanta, Georgia
Level Contributor
169 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
2 of 5 bubbles Reviewed 20 March 2014

The HVAC has 3 alternatives: blowing cold air constantly, which gets the room to 16 Celsius, blowing hot air constantly, and off; the thermostat is non -functioning. So you will need to manually turn the unit on and off throughout the day and night in order to maintain a comfortable room temperature.

The furnishings are cheap, old, and worn, with the veneer peeling off the desk, and the chair cushions in the reception area split. The rooms are small. The pocket bathroom door in our room was off the track and wouldn’t open all the way. There was mold and mildew on the bathroom ceiling.

They allow 20 minutes per day of free wifi, and only in the lobby. After that, it is $12.50 for 2 hours usage. Other motels and hotels in New Zealand allow much more, or unlimited, free internet.

There are signs at the reception desk saying that they charge a 1 ½% fee if you use any credit card. I have not seen such a charge at any other hotel anywhere in the world.

The only good thing about this hotel is that the TV gets a dozen or so channels, including CNN.

The hotel’s guests seem to be mainly tour groups.

Room Tip: Don't stay at this hotel.
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  • Stayed March 2014, travelled as a couple
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Helpful?
Thank XenophonAnabasis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Auckland hotels

Tucson
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 6 March 2014

The hotel is located directly across from the harbor, in an excellent location of downtown Auckland. Within walking distance of a lot of things to do. However, it is a very tired and dated hotel, needs some renovation. The staff and food were great.

Room Tip: for a view room ask to face the Harbor side.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TucsonCruising27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chico, California
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 5 March 2014 via mobile

We checked in close to midnight, to comfy beds, an excellently strong hot shower, amenities for making hot drinks, and a small balcony to step out for some fresh air.

In the morning, we crossed the street (Anzac) & followed our maps "downtown" for the gamut of coffee-shops & souvenir outlets. Location-wise, the hotel was within walking distance to the piers (we took the ferry to Waiheke Island) & quaint neighborhoods.

The BUT: only 20 minutes or 20 MB of free wifi per day per device, then you purchase more if needed. I had my iPod, iPad & Samsung smartphone, so I alternated among them. The warning of "limited parking spaces" did not mention the $10 fee. We had a rental car, and nowhere else in this busy city to park free close by. I was disappointed that hotel-patrons did not warrant free parking. And it did not offer an airport shuttle.

Overall I thought this was a decent place to stay. We never did eat at the restaurant/bar since there was plenty of cheaper choices nearby. The breakfast menu offered for about $20+ was very basic: pastries, sausages, eggs, fruit ...

For a better, cheaper breakfast in the nearby coffee shops, we also had free unlimited wifi. Then went sightseeing & shopping.

We realized that with the University in the same neighborhood, it also meant a variety of foreign cuisines available. Diagonally across (downhill) from the hotel, we found an unnamed "hole in the wall" with several stalls selling fresh-cooked Thai, Chinese, Indian & Korean dishes. Countless young people (students) trooped in & out with take-out meals; not surprising for $10-15 meals. A few streets away, the mall also had food-courts.

Overall, I think the Copthorne could be better (if they wanted to). Our stay was pleasant enough though

Stayed February 2014, travelled with family
Helpful?
Thank itchfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunedin, New Zealand
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed 2 March 2014

So i was clearly under the mistaken belief that the Copthorne Group were a bit flash; boy I was wrong.
I checked in late; stepped over some kind of giant bug dying in the entranceway.
The front of house guy was nice.
I got into the elevator ; holy hell ; it smelled like a urinal and the carpet looked like it was 100 years old. So i stumbled out of the elevator and tried to catch my breath as i made my way to my room. The hall ways are so dated and depressing. There was a terrible smell of damp outside my room and the carpets did look water damaged.
The room was OK admittedly; small bathroom ; the kind of fittings that are so old it is hard to make them look nice even if they are clean l which they were for the most part.
Had a tiny twin bed (one of 2 in the room for some reason even though i had booked the room for one). The blankets were those really old school woolen pink blankets so god knows how old they were but the bed was comfortable.
I went out to get some food, stepping over the lobby bug again and again on the way back. The smells didn't abate even in the morning when i forgot and took the same elevator again!
This is not a cheap hotel but it falls well behind the competition in this area of town.
Universally you could do better with your money. Very disappointing.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 12 February 2014 via mobile

Stayed here for two nights. The rooms were nothing special and a little dated. The place has a smell that takes some getting used to. The best things about my stay were the kind and friendly staff and the food. Balcony is more like a ledge- very very tiny. The breakfasts were plentiful and the butter chicken was a winner.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bubblestef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah O, Manager at Copthorne Hotel Auckland City, responded to this review, 23 February 2014
Thank you very much for taking the time to provide feedback, this is always appreciated. I'm very pleased to read the lovely comments about the service and the food. We look forward to having an opportunity to accommodate you again in the future. Thank you once again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lower Hutt, New Zealand
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 February 2014

We came to Auckland for the Dolly Parton Show. The Copthorne Hotel was close to the Vector Arena. We had a lovely view outside from the balcony. The bed was lovely, the shower had wonderful water pressure. The breakfast was yum and the staff were very helpful and courteous.

A pleasure to stay there highly recommended

Shayne

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shayne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah O, Manager at Copthorne Hotel Auckland City, responded to this review, 23 February 2014
Thank you very much for the positive feedback on your recent stay with us, this is much appreciated and we look forward to having the opportunity to welcome you back again in the future. Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Auckland City

Property: Copthorne Hotel Auckland City
Address: 150 Anzac Avenue, Auckland 1150, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Luxury Hotel in Auckland
Price Range (Based on Average Rates): £
Hotel Class:4 star — Copthorne Hotel Auckland City 4*
Number of rooms: 110
Official Description (provided by the hotel):
High on what was once a beach side cliff, Copthorne Hotel Auckland City offers both city and seascape views. Each room has a balcony which offers spectacular views of the surroundings. Our hotel is in central Auckland and within easy walking distance of Queen Street and the main Central Business District with its wide range of shops, restaurants and bars. The hotel offers 110 spacious accommodation rooms that are thoughtfully crafted with all the essential room amenities. A $1.2 Million refurbishment in 2011 has seen the Copthorne Hotel Auckland City position itself high in the four star market. 2012 brings the remaining rooms refurbishment as well as flat screen televisions throughout the hotel. ... more   less 
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Also Known As:
Copthorne Hotel Auckland City New Zealand

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