We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Room for improvement ” 3 of 5 bubbles
Review of Copthorne Hotel Auckland City

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Copthorne Hotel Auckland City
Ranked #52 of 68 Hotels in Auckland
Brisbane
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Room for improvement ”
3 of 5 bubbles Reviewed 19 August 2014 via mobile

We picked this hotel as a last minute after quickly running through wotif.com whilst we were in the city. From the options we looked through it was the cheapest with the cheapest parking (yes, you have to pay extra to park). The reception staff were friendly, my only beef was with the room itself. The toilet was difficult to flush and did not flush well, the tap in the shower had it's hot and cold water reversed and was near impossible to get a good temperature so I was constantly changing it. The room was definitely clean though and well presented. Great view of the city too. Oh and no reasonable free wifi in the room or lobby but you can access the internet through a computer in the lobby for a charge.

Stayed August 2014, travelled as a couple
Helpful?
Thank CassHockley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

549 reviews from our community

Traveller rating
    58
    156
    196
    98
    41
See reviews for
83
224
47
116
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Waterford, Ireland
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 14 July 2014

This hotel is located near the university and 10 mins walk from the harbour and city centre . the rooms are fine but if you are looking for a warm welcome you wont get it here. Every time we arrived in the foyer the staff behind the reception did not make any eye contact and even seemed to go out of there way to look away. You do not get free wi fi for more then 20 mis per day and it only seems to work in the foyer.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank sheehan1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah O, Manager at Copthorne Hotel Auckland City, responded to this review, 28 July 2014
Thank you very much for taking the time to provide feedback, this is always appreciated whether it is positive or negative. I am very sorry to read your comments in regards to the lack of a welcome you received when entering the hotel. This is certainly not what I would expect of my team and I will be passing your comments on. I do hope we have the opportunity to accommodate you again in the future but thank you for taking the time to provide feedback for us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Auckland hotels

Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 10 July 2014 via mobile

Although I thought the staff were very nice, the hotel was rather shabby. Paint flaking off doors and very worn carpet...the smell of smoke in our non-smoking room made us both feel sick. Considering the price point of this hotel, I was expecting a nicer place. Wi-Fi isn't free, balcony was tiny and the room was dated.

I did like the art in the coffee shop / lobby.

Stayed July 2014
Helpful?
2 Thank VisionthingNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah O, Manager at Copthorne Hotel Auckland City, responded to this review, 28 July 2014
Thank you very much for taking the time to provide feedback, this is always appreciated. Although this isn't the best kind of feedback to receive I do appreciate the honest comments and thank you for taking the time to give feedback on your stay. I do hope we have the opportunity to welcome you back to the hotel again in the future. Many thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

Stayed here as part of a conference and didn't find it lacking. Rooms are to a high standard with all the amenities you would expect from a western hotel. Didnt have any food here so cant comment but the bar carried some nice wines.

Not too far from interesting attractions say 15 minutes walk from the sky tower.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank neomayemer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah O, Manager at Copthorne Hotel Auckland City, responded to this review, 28 July 2014
Thank you very much for your feedback, I'm glad to hear you had an enjoyable stay with us recently. Thanks again for taking the time to give feedbacl, this is appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
56 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

Stayed here for a business/academic meeting at Uni of Auckland. Location is fantastic for access to both Uni of Auckland as well as Auckland Uni of Technology.

Was upgraded to a junior suite. Lovely room with lots of room and great amenities. Lovely view over the city.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah O, Manager at Copthorne Hotel Auckland City, responded to this review, 7 July 2014
Thank you very much for the great feedback, this is very pleasing to hear. We look forward to welcoming you back again soon, many thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 21 June 2014

I stayed there 3 nights this week as work couldn't get me in to my regular hotel. Things I noticed,
the staff were quite friendly and I had no qualms about thee service. I didn't go to the restaurant but the room service was well prepared and good value for money. The air-conditioning is ancient (probably original) and was too noisy for me to use. The room was notably dated, but they'd tried to make good by putting in a large flat screen telly.
I didn't like the way you could smell cigarette smoke throughout the foyer and corridors of the hotel. It wasn't as noticeable in the rooms themselves.
I would recommend it but be prepared it is dated.

Room Tip: Ask what floor you're on and if you can get one with a harbour view. I was on level 5 and had a...
See more room tips
  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah O, Manager at Copthorne Hotel Auckland City, responded to this review, 29 June 2014
Thank you for taking the time to review your recent stay with us, this is appreciated. We look forward to the opportunity to welcome you back again, thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

I recently stayed at the Copthorne Hotel on Anzac Avenue. The staff were friendly and very helpful, my room was on the 4th floor and very comfortable, warm and quiet. The bathroom was clean, and had a large shower in it which was great, with good water pressure.
The hotel was walking distance to the CBD, ferry wharf and Sky Tower - all within about 10 minute walk to the hotel. It was also close to a lot of the attractions, such as the Auckland Museum, Albert Park, and Auckland University.
I did find the restaurant quite pricey, and room service incurred a $4 delivery fee which I didn't see the point of. I did use the wireless internet in my room, using my smartphone, and was only on the internet for no longer than about 10 minutes, and was charged about $17 for it, which I found was expensive. There is complementary Wi-Fi in reception in 20 minute allocations.
Overall, quite happy with the hotel.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sammy_M119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah O, Manager at Copthorne Hotel Auckland City, responded to this review, 29 June 2014
Thank you very much for taking the time to review your stay with us, this is appreciated. I'm glad to read that overall you had a great stay and we look forward to the opportunity to welcome you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Auckland hotels
0.6 mi away
Scenic Hotel Auckland
Scenic Hotel Auckland
#20 of 68 in Auckland
4.0 of 5 bubbles 901 reviews
0.2 mi away
The Quadrant Hotel and Suites Auckland
0.8 mi away
Auckland City Hotel-Hobson St
Show Prices
Show Prices
Show Prices
0.5 mi away
Mercure Auckland
Mercure Auckland
#29 of 68 in Auckland
3.5 of 5 bubbles 2,550 reviews
0.2 mi away
Waldorf Stadium Apartments Hotel
0.2 mi away
Adina Apartment Hotel Auckland, Britomart
Show Prices
Show Prices
Show Prices

Been to Copthorne Hotel Auckland City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Copthorne Hotel Auckland City

Property: Copthorne Hotel Auckland City
Address: 150 Anzac Avenue, Auckland 1150, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Luxury Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Copthorne Hotel Auckland City 4*
Number of rooms: 110
Official Description (provided by the hotel):
High on what was once a beach side cliff, Copthorne Hotel Auckland City offers both city and seascape views. Each room has a balcony which offers spectacular views of the surroundings. Our hotel is in central Auckland and within easy walking distance of Queen Street and the main Central Business District with its wide range of shops, restaurants and bars. The hotel offers 110 spacious accommodation rooms that are thoughtfully crafted with all the essential room amenities. A $1.2 Million refurbishment in 2011 has seen the Copthorne Hotel Auckland City position itself high in the four star market. 2012 brings the remaining rooms refurbishment as well as flat screen televisions throughout the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, World Independent Hotel Promotion, Expedia, Travel Republic (UK), Odigeo and Hotels.com so you can book your Copthorne Hotel Auckland City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Copthorne Hotel Auckland City New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing