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All reviews anzac ave breakfast was included good nights sleep comfy bed britomart
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Reviewed 30 March 2019 via mobile

Have stayed in many hotels and this is one hotel they insist on security deposit . 50 dollars for each night. Even after paying for the entire stay.

They have some problem giving you room abit early even though I was watching everyone checking out at 10 or before. They try to make you wait until 2pm
Thankfully I managed to get it by 12. Otherwise I would have wasted my first day in Auckland by just sitting n waiting for a room.
Breakfast was ok. Nothing great for the 20 dollars paid.
There are many food places at walkable distance.
Room was big but no basic toiletries. Glad I carry toothbrush and toothpaste all the time. They had this blanket left at cupboard. Night was cold and so I used it. Wrong decision. Both arms got bitten by only God knows what.
It took days to get rid off that itch.

Will look for another hotel next time .

Date of stay: March 2019
Trip type: Travelled solo
3  Thank VinuthaJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CopthorneAuckland, Front Office Manager at Copthorne Hotel Auckland City, responded to this reviewResponded 23 October 2019

Kia Ora VinuthaJ

Thank you for sharing your experience. On behalf of our team I would like to apologise for not meeting your expectations. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.

Ellis Li
Front Office Manager
Copthorne Auckland City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2019 via mobile

At first sight, hopeful but ended up being truly disappointed. This hotel is in a desperate need of upgrades or at least a refresher. Tiles in bathroom full of caulking, no safe, blanket was thin and itchy, wifi only connected with laptop and not phone unless you were in the lobby, cost $12 nz to do one load of laundry. Situated right next to the railway, had a nice view but sadly could not leave window open due to the constant screeching of the train on the tracks. $32 nz for average burger and chips. Room got serviced even though we had the do not disturb sign on our door.

It was close (walking distant) to Queen St. and other activities. Bottom line, you won’t see us there again and would not recommend it unless you’re looking for a place to sleep and you are not a light sleeper.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank dernestc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CopthorneAuckland, Front Office Manager at Copthorne Hotel Auckland City, responded to this reviewResponded 21 October 2019

Kia Ora dernestc,

Thank you for sharing your experience. On behalf of our team I would like to apologise for not meeting your expectations. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.

Please feel free reach out to ellis.li@millenniumhotels.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

I truly hope you will give us the opportunity to welcome you once again and not only meet your expectations but to have you as a loyal guest
Thank you for choosing Copthorne Auckland
Kind Regards,

Ellis Li
Front Office Manager
Copthorne Auckland City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2019 via mobile

Of you are looking for a central location and quiet this hotel suits. The beds are very comfortable and air con blasts cool air. In fact I turned it off as the night was mild. The hotel will need updating at some stage soon as the decor and bathroom older styling but well kept. Front desk friendly Nd our uber could pull into the front of the hotel safely. The bar area is quite nice bit we didn't eat at the restaurant. Good desk in the roo. For working that looks out of a nice euro style balcony.

Date of stay: March 2019
Trip type: Travelled on business
Thank Anthony B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CopthorneAuckland, Front Office Manager at Copthorne Hotel Auckland City, responded to this reviewResponded 23 October 2019

Kia Ora Anthony B

Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!

I was glad to see that you had an enjoyable stay and we hope we get the opportunity to welcome you back soon!

Kind Regards,

Ellis Li
Front Office Manager
Copthorne Auckland City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2019

A four star hotel with a three star feel to it. It has a dated look and some areas are grubby, for instance dirty carpets in the lifts. There was no safe in the room we stayed in. The breakfast is basic and if you arrive at 0950 (it finishes at 1000) you are put on the naughty table near the lift.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank J_Jarndyce
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CopthorneAuckland, Front Office Manager at Copthorne Hotel Auckland City, responded to this reviewResponded 23 October 2019

Kia Ora J_Jarndyce

Thank you for sharing your experience. On behalf of our team I would like to apologise for not meeting your expectations. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.

I truly hope you will give us the opportunity to welcome you once again and not only meet your expectations but to have you as a loyal guest
Thank you for choosing Copthorne Auckland
Kind Regards,

Ellis Li
Front Office Manager
Copthorne Auckland City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2019

We stayed 2 nights at the Copthorne before our flight. Hotel & room was clean and basic, only double beds in our room. Well located to walk and see city sites. Buffet Breakfast ok, not he best. Desk personal pleasent and helpful. Airport about a half hour drive depending on traffic. Would consider this hotel again if in Auckland.

Date of stay: March 2019
Thank 227LindaC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CopthorneAuckland, Front Office Manager at Copthorne Hotel Auckland City, responded to this reviewResponded 23 October 2019

Kia Ora 227LindaC

Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!

I was glad to see that you had an enjoyable stay and we hope we get the opportunity to welcome you back soon!

Kind Regards,

Ellis Li
Front Office Manager
Copthorne Auckland City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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