I stayed in your hotel on the March 22 and 23 and was very happy with the size of the room and the views from the window. The breakfast was great and everything functioned well....until on the morning of checkout, the airconditioning grill fell down and hit my partner on the back of the neck while she was brushing her teeth. I wondered what the huge crash and bang was! Luckily she was not hurt however I took some great pictures of the grill and the hole in the wall! When I checked out, I told the recption staff and they commented that they would get engineering to sort it out. It seemed strange that they did not take the welfare of their guests more seriously. I later filled out a survey form and posted this back hoping that the hotel would make amends....but I have heard nothing. I am not sure if Heritage Auckland really takes the welfare of its guests seriously??!
- Official Description (provided by the hotel):
- Art deco; historic landmark refurbished in 1998. ... more less
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- Also Known As:
- Heritage Auckland Hotel Auckland Central
- Heritage Hotel Auckland
- Auckland Heritage Hotel
- Heritage Auckland New Zealand