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“One of the best hotels i've been to in Auckland”
Review of Heritage Auckland

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Heritage Auckland
Ranked #10 of 67 Hotels in Auckland Central
Certificate of Excellence
Reviewed 30 September 2013

Bought a coupon on travel bug secret sales for this place for my girlfriends birthday and I must say, it is one of the best hotels I've stayed at in Auckland City. Description of room stated that we would get 1 double bed and to my surprise it had 2. Very clean with a great range of supplies provided. Very friendly staff and excellent facilities. One problem I had was the outdoor spa. The temperature for this spa was some what warm?.. Other then that I had a superb stay and will be definitely be back!

  • Stayed: September 2013, travelled as a couple
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Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 6 October 2013

Dear Matt C,
Thanks you for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am delighted that we have been able to deliver 'The Heritage Experience" that has exceeded your expectations. I have also noted your comments in relation to our outdoor spa pool, the weather conditions have continued to be a little unstable and setting the right comfort level to the conditions is still being narrowed down. We do look forward to hosting you again sometime very soon and that we have managed the Spa temperature more effectively.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

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1,277 - 1,283 of 1,791 reviews

Reviewed 30 September 2013

I stayed there for 15 days twice in last year, it is the quality of service which makes you feel good about your stay. Whether it is cleanliness and comfortable rooms, Jim area or swimming pool, continental breakfast or tennis court, you’ll never feel that there is something lacking. It is situated in the heart of city, next to Sky Tower (Auckland Radio tower), which is centre of all city activity and night life and 10 min walk to Viaduct Harbour.

Room Tip: You can ask for the rooms from where you can see the Sky Tower (Auckland Radio tower), you might see...
  • Stayed: October 2012, travelled on business
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Thank AmitSalecha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 6 October 2013

Dear ArmitSalecha,
Thank you very much for sharing with our readers comments relating to your recent long stay at Heritage Auckland. I am delighted that we have been able to deliver "The Heritage Experience" that has exceeded your expectations and we sincerely look forward to hosting you again sometime very soon.
Kind Regards
T.H.E. General Manager
Heritage Auckland

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Reviewed 28 September 2013

Great hotel. We arrived early in the morning as flight arrived at 7:00. Upon arriving at hotel at 9:30, we were able to store our bags and walk around town. When we returned to the hotel at noon, feeling the jet lag, the very helpful reception staff said our room wasn't ready, but just a moment, then they upgraded our room! We ended up with a huge room with kitchenette. Very comfy bed! Highly recommended. Only 10 min walk to Viaduct Harbour.

Stayed: September 2013, travelled as a couple
Thank K B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 6 October 2013

Dear KB,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. My team are very proud that we have delivered "The heritage Experience" for you and do look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

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Reviewed 26 September 2013

Stayed with my family plus 2 little ones under 3 years. Great facilities, aewsome staff, comfy beds. Staff were very friendly and helpful espeacially with all the extra gear you need to pack for little ones. Car was parked up safely and securely. Breakfast was catered for, for all even the littles ones, great stay we will be back.

  • Stayed: July 2013, travelled with family
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Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 6 October 2013

Dear Sharon D,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. I am delighted that we have been able to share with you The Heritage Experience and that you have left us with these excellent memories. We do look forward to hosting you and your family again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

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Reviewed 19 September 2013

We stayed 4 nights in 2 rooms 6 of us 2 adults and 4 kids we had a 2 bedroom and the 2 older kids had a 1 bedroom right next door. The service was excellent and the food selection /menu was fantastic especially the large selection of vegetarian and vegan food. We did have a hick up one night at dinner when we waited nearly 2 hours for our mains and 2 meals were no good - but they apologised immensely and discounted the meal so we forgave this as a one off mistake

  • Stayed: August 2013, travelled with family
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Thank ddandfamily2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 2 October 2013

Dear ddandfamily2013,
Thank you for sharing with our readers the wonderful comments relating you and your family’s recent stay at Heritage Auckland. My team do value this feedback and continue to work very hard on delivering The Heritage Experience consistently every day. We do look forward to hosting you and your family back to Heritage Auckland sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

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Reviewed 19 September 2013

Terrible service. Rude disinterested staff. Constant maintenance issues with indoor spa (broken jets) and sauna and pool. Outdoor spa and pool is empty and off limits. I would strongly recommend avoiding this hotel as it will likely disappoint as it did for me.

  • Stayed: August 2013
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3  Thank sasquatch11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 22 September 2013

Dear sasquatch11,
Thank you for your recent post relating to your recent stay at Heritage Auckland. Your comments are most concerning and readers as I would be a little unsettled with your posted feedback. For our readers, you will note the very high level of satisfaction we have achieved in the eyes of our customers over the last 6 months. I would invite you to contact me directly as to the disappointment you experienced to allow me the opportunity to make right your concerns.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

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Reviewed 18 September 2013

What a great Hotel and even better Hotel staff. From the moment we arrived we felt like special guests - the room was lovely spacious and clean with everything we needed. The beds were fabulous very comfortable. The breakfast was lovely - very much enjoyed the raw food bar.
All the staff we dealt with were extremely friendly and helpful and nothing was a bother to them. Very welcoming.
Great central location - and a great hotel

  • Stayed: September 2013, travelled with friends
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1  Thank Lynnore T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 22 September 2013

Dear Lynnore T,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. I am delighted you and your guest had a great experience with us and we do certainly look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Auckland

Address: 35 Hobson Street | PO Box 105-326, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland Central
#9 Business Hotel in Auckland Central
#9 Luxury Hotel in Auckland Central
#10 Romantic Hotel in Auckland Central
Price Range: £91 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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