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“Really good hotel”
Review of Heritage Auckland

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Heritage Auckland
Ranked #13 of 66 Hotels in Auckland Central
Certificate of Excellence
Reviewed 7 October 2013

I've stayed at the Heritage a few times for work now - They have different types of rooms: some are like an apartment (and they are pretty awesome) and some are simpler but still quite nice.

The beds are comfortable and the restaurant is fantastic - they have lots of healthy alternatives, which I really enjoy.

I also really like their toiletries range made out of manuka honey.

Highly recommend this hotel!

Room Tip: Away from the elevators!
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  • Stayed: October 2013, travelled on business
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Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 14 October 2013

Dear Danidoce,
Thank you for sharing with our readers comments relating to your most recent stay at Heritage Auckland. My team and I are delighted T.H.E. Heritage experience continues to exceed your expectations and we do look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

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Reviewed 6 October 2013

Just returned from a weekend away in this fantastic hotel. I've always being a fan of character buildings so loved the polished wooden floors and high stud. Staff were excellent the air conditioning in our room wouldn't work (room was very warm) so after trying to fix they moved us to a larger room which was fantastic. We had the breakfast buffet included in our package and must say it's one of the better ones we've come across with a great selection of hot and cold options. Hotel is very central and a easy couple of blocks walk to Queen St, theatres, Sky City etc.
My partner and I stay in Hotels quite a bit for work and pleasure we really enjoyed our stay here will definitely return for our next trip in a few weeks.

  • Stayed: October 2013, travelled as a couple
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Thank 2difor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 14 October 2013

Dear 2 Difor,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. My team and I are delighted T.H.E. Heritage experience has exceeded your expectations. It is pleasing my team took ownership in trying to resolve the AC issue with your room but took the initiative to upgrade you to avoid any discomfort during your stay .
We do look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

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Reviewed 6 October 2013

This was an excellent place to stay, right in the centre of town. We walked to the harbour, shops, restaurants, sky tower, etc. We booked at the last minute and got a special deal for a deluxe suite, which included breakfast and valet parking. When we arrived we were upgraded to an executive suite, which was very spacious. The bed was comfortable, the bathroom was large with separate bath and shower. Staff were friendly and professional.

  • Stayed: October 2013, travelled as a couple
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Thank LW1810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 14 October 2013

Dear LW 810,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. My team and I are delighted T.H.E. Heritage experience has exceeded your expectations and do warmly look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2013

husband and I bought the 189 package that included a deluxe suite, free buffet breakfast and valet parking. The deluxe suite said it was queen bed only but I asked for a king bed so got "downgraded" to a superior king room. This room had a balcony overlooking the harbour and was such a lovely room with the comfortablest bed ever. Room was very nice, view was fantastic, and breakfast DELICIOUS.... only things that would have made me change to 5 stars was if shower was better and tv had a list of channels etc AND pay per view movies would of been GREAT.... also the bed should be on the otehr wall so you can lie in bed and look at the view... but would definitely stay again for that deal...also enjoyed the heated pool and spa area, this was in tower wing by the way.

Room Tip: Harbour view a bonus, would not have liked a view over the restaurant like i see some had
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  • Stayed: October 2013, travelled as a couple
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Thank Jacqui P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 6 October 2013

Dear Jacqui P,
Thank you for sharing with our readers comments relating to your recent stay at Heritage Auckland. While I am delighted that we have exceeded your expectations in many areas I have noted your comments that my team can work through and take ownership on how we can deliver the experience for you that will be 5 star the next time you decide to stay with us at Heritage Auckland.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

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Reviewed 2 October 2013

Loved this Hotel, the rooms were huge and stunning views over the Harbour, it was like a mini apartment. Excellent value for money. Comfortable beds and a great room. The bathrooms were huge with a wonderful bath and the beds were very comfortable.

  • Stayed: September 2013, travelled as a couple
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1  Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 6 October 2013

Dear Kim M,
Thank you for sharing with our readers the wonderful comments relating to your recent stay with us at Heritage Auckland. My team are very proud to deliver "The Heritage Experience" and that this has exceeded your expectations. We do look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

I had booked 1 night through travelbug and then decided to stay another which was easily booked through the hotel website. Great location, didn't need a car as everything within walking distance. Rooms crisp and clean. Enjoyed room service both mornings as a treat. Most enjoyable stay

Room Tip: Stayed 9th floor in the towers, great view over the harbour area
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  • Stayed: September 2013, travelled as a couple
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Thank ando767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 6 October 2013

Dear Ando767,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. My team are very proud that you have enjoyed 'The Heritage Experience" and that we have exceeded your expectations. We do look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013

We travelled as a group staying three nights in a two bedroom apartment in the tower. The apartment was spacious, clean and well equipped, perhaps the furnishing a little tired. It worked very well for the group and would suit a family equally well. The front desk service was very professional, helpful and personable. The indoor pool, spa, sauna and gym on level two was really useful, well maintained and opened at sensible hours. The Tower is quiet even though on a major road, and handy to the viaduct and other place on entertainment. It was a pleasure to stay at this hotel and I will stay again.
As a suggestion for improvement the kitchen consumables should be replenished with the number of guests in mind - particularly the capsules for the coffee machine. Two capsules in an apartment for four doesn't really work. Room service did fix this for us.

  • Stayed: September 2013, travelled with friends
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Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 6 October 2013

Dear Stephen F,
Thank you for sharing with our readers the wonderful comments relating to your recent stay with us at Heritage Auckland. I am delighted that my team have delivered "The Heritage Experience" to exceed your expectations. I have noted your comments on stock replenishment and my housekeeping team have taken ownership to ensure we get this right.
We do look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Auckland

Address: 35 Hobson Street | PO Box 105-326, Auckland Central, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland > Auckland Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Auckland Central
#9 Business Hotel in Auckland Central
#10 Romantic Hotel in Auckland Central
#12 Luxury Hotel in Auckland Central
Price Range: £120 - £316 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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