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“Heritage Hotel Auckland”
Review of Heritage Auckland

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Heritage Auckland
Ranked #9 of 67 Hotels in Auckland
Certificate of Excellence
Shrewsbury, United Kingdom
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Heritage Hotel Auckland”
Reviewed 21 February 2014

My husband and I stayed at the Heritage hotel Auckland from the 9th February 2014 for three nights. Our room , 1209 was excellent, extremely comfortable bed, tasteful décor, even kitchenette facilities and a washer drier. The room had a superb view and a balcony which we really enjoyed. The hotel staff were attentive and extremely helpful, our room was in the Tower,. modern and very clean. The location of the hotel was ideal for sightseeing, very close to the Sky Tower (excellent for a meal in the revolving restaurant). We would certainly recommend this hotel without hesitation.

Room Tip: Our room which I think was 1209 was excellent, fantastic view and a balcony. The bed was very comfor...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 345ECT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 22 February 2014
Thank you for your kind words and feedback - it is appreciated. We look forward to hosting you again in the near future, kind regards Nicole Lawson, General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Hong Kong, China
Level 6 Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 February 2014

Awesome stay here in May, OK i booked a suite and didn't know what to expect. . I turned up a day early from the South Island and they arranged for me to check in straight away at the same price for the following night. The suite was totally massive, like 2,000sq ft and i spent most of the time in it, i even cooked for myself in the kitchen (who does that in a hotel?!), well, Auckland was a bit cold and to be fair is not the most scenic of city's. I spent 2 nights here and loved every minute of it, one side of the hotel comes out onto the main street down the middle of Auckland. . Ticked all my boxes.

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dave b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 22 February 2014
Thank you for kind words and feedback - we do appreciate it! We look forward to hosting you again in the near future, Kind regards Nicole Lawson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
Reviewed 16 February 2014

below average accommodation quite old and need a lot of loving care in order to get it to its previous glory days. The location is good but otherwise it is overpriced for the accommodation you get. next time we will try another option of accommodation

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank npakrou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 22 February 2014
Thank you! Your comments and feedback is appreciated, it is always our aim to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. Kind regards Nicole Lawson, General Manager
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Leeds, United Kingdom
Level 4 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 February 2014

On the positive side - the staff were helpful, the room was very clean, great roof top pool and it is in a good location for exploring on foot.
On the down side - the room was dark with inadequate lighting, no opening window and erratic air conditioning.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anne h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 22 February 2014
Thank you for your feedback and kind words, it is great that you enjoyed the service from our staff and had time to experience our fabulous roof top pool. You will be pleased to learn that we will be installing new lighting in our internal facing rooms to improve the lighting. We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve and maintain the high standards in which we pride ourselves. We look forward to hosting you again in the near future. Kind regards Nicole Lawson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 February 2014

This hotel has a 4 star rating from Qualmark...
I can only assume the reviewer was deaf, dumb and blind.
my one nights stay at this hotel was a DISASTER!!

it started when I tried to park outside the hotel and not the most easiest location to get to when driving..
I was checking in that evening and there was no one willing to help me with my luggage.
Once my room was confirmed and I was checked in the reception staff had some bad news for me.
My room was located in another building which is located around the corner and I needed take my luggage and walk down an alley way at night!! to get to it.....

The first thing I noticed when I entered the room was how HOT it was, so I got the Air Con running in cool mode but after a lengthy time waiting for the room to cool down it appeared to be not working properly which meant I was unable to get some sleep!!

After enduring several hours of not being able to get some sleep I decided to call reception and get someone up to my room and see if the Air Con could be fixed.

The staff member agreed with me that the Air Con wasn't working properly and that his solution to the problem was open the ranch slider to let fresh air in.
only problem with that was I now had to deal with street noise, cars, drunk people yelling and Industrial Air Con units from the hotels near by.

So after having approximately 1 hours worth of sleep I was looking forward to breakfast and getting the hell out of this hotel!

well wishful thinking.....

The breakfast offering was a good selection but the finished product was again a DISASTER!!
I decided to grab some Eggs Benedict only to end up with hard boiled eggs and a hollandaise sauce that almost made me physically ill!

Overall:
The Heritage Hotel Auckland has to be the worst hotel I have ever stayed in!
avoid staying here if your'e looking for something nice...

The staff were not interested in helping with anything
the décor is outdated and the rooms are very small

Room Tip: Don't bother with this Hotel!! Stay Away
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank cyberia_302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 22 February 2014
Dear cyberia_302, I was very disappointed to read about your recent experience at Heritage Auckland. Please accept my sincere apologies for the inconvenience caused to you , clearly what you encountered was well below our usual high standards and is completely unacceptable! It is always our aim to ensure guests enjoy professional service and their expectations are exceeded by our caring innovative style of hospitality, however on this occasion we failed to deliver. I would welcome the opportunity to discuss your stay with you further so we can put things right, please contact me on nicolel@heritagehotels.co.nz, I look forward to hearing from you, Kind regards Nicole Lawson, General Manager.
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Wixom, Michigan
Level 6 Contributor
108 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 February 2014

King size bed was best in New Zealand out of our five hotels in a week. Tower wing room was large and clean, with mediocre view. Front desk staff was very friendly and helpful, and the hotel was close to major attractions downtown.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 22 February 2014
Thank you for your lovely feedback - I agree our beds are fabulous! We look forward to hosting you again in the near future, kind regards Nicole Lawson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed 11 February 2014

We had a wonderful one night stay at the Heritage Auckland. We were treated beautifully and professionally. We were given a complementary upgrade which was so lovely. The staff at the front desk were extremely helpful. We even had a late check out organised which allowed us to play a game of tennis and use our room afterwards on our check out day. The one night seemed like a whole weekend, We used all the gym facilities and pools and had some great times out enjoying the sights and sounds of Auckland. We will be back for sure, thank you!

Room Tip: Go for the views of the harbour
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gilly V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 22 February 2014
Thank you for choosing the Heritage Auckland to celebrate such a milestone! Thank you for your kind feedback regarding the hotel and staff, we are delighted that you enjoyed T.H.E. Heritage Experience and that we achieved your expectations. We look forward to hosting you again in the near future. Kind regards Nicole Lawson, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Auckland

Property: Heritage Auckland
Address: 35 Hobson Street | PO Box 105-326, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland
#8 Luxury Hotel in Auckland
#9 Business Hotel in Auckland
#10 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
Reservation Options:
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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