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“The best” 5 of 5 bubbles
Review of Heritage Auckland

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Heritage Auckland
Ranked #9 of 68 Hotels in Auckland
Certificate of Excellence
Whitianga, New Zealand
Level Contributor
7 reviews
7 hotel reviews
“The best”
5 of 5 bubbles Reviewed 2 March 2014

Stayed at the heritage again, awesome place, great service and very helpful for directions to various destinations. Pool on the roof with a view is awesome awesome. No need to look any further for accommodation , this is the place to stay.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 17 March 2014
Dear Sharon D,

Thank you for sharing your recent experience and for your review, it is really appreciated! We look forward to hosting you again in the near future.

Kind regards,

Nicole Lawson,
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,651 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (453)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 March 2014

The hotel is in need of a major update. The elevators are very old technology, carpeting is quite worn and hotel rooms are in need of major updating. The bathrooms were in good shape overall however the lighting is terrible in the rooms, basic cable (5-6 channels), internet is not free. The maid service is passable at best as they only do the very minimum of cleaning..no dusting or wiping of desk surfaces etc., The staff were quite friendly at the main desk but for the cost of 250-350 per night they should be for the rating of the hotel. Pool on rooftop was nice however no umbrellas were available in the heat on the patio. We booked a "suite" but the door to the adjoining room was not closable (they made a latch but never finished it)..the light kept going off and on. The wood floors are very old and quite honestly they should be replaced as they were only cheap wood floors and gave no nostalgic ambiance to the place. It was a bit off the main area of Auckland but the walk up town and to the wharf only took about 15 minutes. I would not book there again as we did come across other hotels that appeared to be more with the times.

Room Tip: ask when it was updated or renovated. What is the difference between the hotel and the tower rooms?
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  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sbrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 March 2014

I only stayed at the Heritage for the one night recently. It was the start of our new Zealand camper van adventure. Staff and location were fantastic, seriously fantastic. It just so happened to not only be the first night of my honeymoon, but also my Birthday. This did not go unnoticed by the staff at the Heritage, as upon arrival, we were welcomed with a lovely bottle of champagne and a greeting card wishing my new wife and I a fantastic time together. Little things like this go a long way.

My partner and I are very strict vegans, and upon discovering that the hotel's restaurant excelled in vegan cooking, we were completely blown away. Absolutely fantastic food. Again… the small things certainly do go a long way, as upon completion of payment for the night, I was told my drinks were covered by the hotel as part of my Birthday celebrations. Lovely gesture.

Apart from the fantastic staff, the hotel's appearance, cleanliness and location are excellent. No more than a 10 minute walk to a mass of amazing bars and restaurants which lie amongst the piers and jetties, offering great views of the harbour.

The heritage comes highly recommend on my behalf.

Room Tip: Ask of a water view. The staff were more than happy to oblige.
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mems77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 17 March 2014
Dear mems77,

Thank for your review and for your recommendation, it was great to read about your experience with our staff and I hope that we made this stay a special and most memorable one, birthdays are certainly one of those celebrations which we all cherish and I am delighted to hear that we acknowledge this occasion and exceeded your expectations.

Thank you again for your wonderful feedback and we certainly hope to host you again in the near future.

Kind regards,

Nicole Lawson
T.H.E General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chorley, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

My daughter and I stayed at The Heritage for three nights in January 2014.
It is a lovely 4 star hotel beautifully converted from a department store.
The staff are friendly and helpful giving an excellent level of service.
I liked the key scan to operate the lift giving a feeling of security.
We stayed for 2 nights at the start of our holiday and then one at the end, therefore had two rooms. Both were lovely, well appointed and spacious with kitchen area stocked with tea and coffee facilities. I particularly liked the fresh milk and the lovely man who delivered it in the morning.
Would recommend staying here and it's only round the corner from the Sky Tower and a short walk to the harbour so it couldn't be better located.
I thought the valet parking rather expensive but as the ATP tennis players were at the hotel and as we waited for our car we were standing next to them I didn't complain too much!

Room Tip: There are no real views so it doesn't matter however soem of the rooms do have a balcony so I...
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  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LizEaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 17 March 2014
Dear LizEaves,

Thank you for your recent review and I am glad that we met your expectations for both your stays, it certainly looks as though you thoroughly enjoyed what we had to offer as well as the ideal location we have. Thank you again for your review and we hope you visit the "land of the long white cloud" again in the near future.

Kind regards,

Nicole Lawson
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wethersfield, Connecticut
2 reviews
5 of 5 bubbles Reviewed 25 February 2014

Sometimes it's hard to sort out city hotels from afar, and we chose the Heritage for its location rather near the harbor. It far exceeded any expectations with its rooftop pool overlooking the harbor, amazing multi-ethnic breakfast buffet in a sort of indoor palm terrace, and its parking/breakfast/wifi combo deal, which we discovered upon registering. It was our best city hotel in New Zealand by far, and we were glad it was our friendly "entry" hotel.

Room Tip: The hotel has two sides, and you can ask them about differences. We liked the little walk over to b...
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 17 March 2014
Dear Marth L,

Thank you for your recent review and I am happy to read that we were the perfect start to your trip to New Zealand. Your comments regarding our location, pool and breakfast were really appreciated! We hope you had a safe trip back to Wetherfield and certainly hope to have the opportunity to host you again in the near future.

Kind regards,

Nicole Lawson
T.H.E General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 25 February 2014

We stayed here on 22 and 23rd of Feb 2014 for our part of honeymoon in auckland. I stayed in Skycity Tower on the 17th Feb 2014 then went ot Pahia , Rotorua and then returned to Auckland for two days. Skycity Tower was good but this better. At heritage the rooms are more spacious, have a better view and the hotel has a very good & welcoming staff. I would like to Thank Artem and Joel for their hospitability. The Breakfast is very good but requires a little more of vegetaian food.
The highlight is the rooftop pool and gym. It has an awesome view.
The hotel is centrally located and has all that is required around it.
Thank you for the wonderful stay!

Room Tip: Higher floors. Harbour view or higher.
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rohnil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 17 March 2014
Dear Rohnil,

Thank you for your review and congratulations on our recent wedding! It sounds as though you and your wife had an amazing time with us and we are only too happy to ensure your experience was one that would be remembered. I am glad to hear you received excellent service from Artem and Joel and will ensure they are acknowledged for their services.

Thank you again for your great review and we wish you all the very best.

Kind regards,

Nicole Lawson
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington
Level Contributor
206 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 24 February 2014

Stayed in the contemporary Tower Wing but would like to try the Deco wing next time as a change. Loved the heated rooftop pool and the buffet breakfast was AMAZING.and I would thoroughly recommend adding it to your room rate.
Rooms were nicely furnished and bedding was very comfortable (king bed). My only negatives would be the bathrooms (Tower Wing) are a bit dated and VERY small. The MDF under the sinks was water damaged and warped. Bath was uninviting as dated and small. Also washer/dryer combo machine in the bathroom I would avoid. We followed instructions but woke to wet washing and house keeping kindly finished drying it for us. Also would prefer a better outlook next time as we looked over s stairwell ( room 1020).Used the valet parking which was great. Will stay again.

Room Tip: Hopefully you won't get 1020 as outlook no good.
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Camda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, 17 March 2014
Dear Camda,

Thank you for your recent review and detailed summary of your stay. I have spoken to my Maintenance Manager about the issue with room 1020 and this has since been fixed. We have a scheduled refursbishment program coming through shortly and we will certainly look at the decor in the bathrooms.

Thank you again for your review and we hope to host you again in the near future.

Kind regards

Nicole Lawson
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Auckland

Property: Heritage Auckland
Address: 35 Hobson Street | PO Box 105-326, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland
#8 Luxury Hotel in Auckland
#9 Business Hotel in Auckland
#11 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
Reservation Options:
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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