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Heritage Auckland
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1,247 - 1,252 of 1,897 reviews
Reviewed 9 April 2014 via mobile

Situated in a great central location with polite and friendly staff. However, when we asked if we had a room with a view and were kindly told yes - we didn't realise it would be a view of a car park! Spacious room, ok outdoor space although strange locking mechanism, comfy bed, good facilities although we've never seen a hob/grill-oven/dishwasher combination before, the bathroom was very dated and in need of renovation and the check out time of 10am was way too early. Would not return...

Stayed: March 2014, travelled as a couple
1  Thank stuffs_nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 5 May 2014

Dear stuffs_nz,

I’m glad that you enjoyed the location of the hotel and that you found our team to be polite and friendly. It was also good to read that you found your room to be spacious; I’m sorry the view wasn’t as expected, it can be a little hard, being centrally located, to offer all rooms with views. I’m not sure which you were in, so at this stage I am unable to follow up about what happened with your request. I’m a little confused over the strange locking mechanism, we offer an electronic RFID secure door locking system – this is fairly standard through most hotels. I was sorry to read at the end of your feedback that you wouldn’t stay again; I do hope you might change your mind and try Heritage Auckland again on your next visit.

Kindest Regards
Marcus Keenan
T.H.E General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

I haven't stayed here for over 10 years and was pleased that the hotel maintains its heritage but with sufficient modern amenities and regular refurbishment. Room, a deluxe suite one up from standard, was comfortable and spacious with separate lounge. High ceilings add character. Our windows faced the atrium and overlooked the restaurant area but there were no noise issues. In fact during the entire overnight stay we heard little noise from the corridors or surrounding or above rooms. Rooms have kitchenette with basics if wanting to cook and the added bonus of internal laundry if clothes washing required. Would stay again.

  • Stayed: March 2014, travelled as a couple
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Thank Emanpee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 5 May 2014

Dear Emanpee

Thank you for taking the time to place your feedback on TripAdvisor. Thank you also for choosing Heritage Auckland again after 10 years, we are pleased that you decided to stay with us again. It’s nice to read that you recognised the refurbishment work carried out since your last stay with us, and that you found the hotel to be quiet and relaxing. Our rooms do have a high level of modern facilities as you’ve noted, with kitchenettes and washer/dryers in every room. We hope to be able to host you again, hopefully a little sooner than another 10 years.

Kindest Regards
Marcus Keenan
T.H.E General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

I have been staying at the Heritage Auckland for some 13 plus years and it is my first and obvious choice when booking accommodation in the Auckland CBD. Well appointed, spacious, clean with the most polite and helpful hotel staff - for me it is a home away from home that I use for both business and pleasure (family) accommodation.

Everything you need and close to downtown, Skycity, Viaduct and must not forget work :) - always a pleasure

  • Stayed: April 2014, travelled on business
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Thank Colin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 5 May 2014

Dear Colin L,

It was a joy reading your feedback, thank you for taking the time to share your experiences at Heritage Auckland over the past 13 years. We look forward to hosting you as you return, both for work and leisure with your family, for many more years to come. Thank you again for sharing your experience.

Kindest Regards
Marcus Keenan
T.H.E General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

After a long flight from London, we just wanted a central hotel that was nice and central. This hotel fit the bill and the rooftop spa was good for a bit of chill time.

The room was a touch dated, breakfast seemed pricey for what it was and the wifi really should be free but I would stay here again. Hotel - you need to put up signs to the rooftop, it was a maze from the 8th floor.

  • Stayed: February 2014, travelled as a couple
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Thank Horse2099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 5 May 2014

Dear Horse2099,

Thank you for taking the time to place your comments on TripAdvisor. It was great to read that Heritage Auckland met your need for a centrally located hotel, which was also able to give you a bit of chill time. We do have an extensive buffet breakfast offering; however we also have an a la carte option available, which allows ordering to suit any budget. I understand your comment about Wi-Fi, we do offer complimentary access for an hour or 100mb, in the hotel lobby area. I am pleased to report that we are about to update signage, as you’ve commented on in your feedback.

Kindest Regards
Marcus Keenan
T.H.E General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014

I always stay Heritage Hotel whenever I visit Auckland when its available.

Rooms nicely appointed and very clean. Housekeeping is always excellent with my every visit! The best thing is the bed...It's very comfortable and crisp linen will promise you a good night sleep.

Hotel facility is excellent. Indoor swimming pool, gym, roof top swimming pool and spa pool are great to use. You never get bored in this hotel.

Breakfast is Very impressive!!! So many things to choose from raw breakfast consisting of variety of salad and nuts to cooked rice and miso soup with tofu! Coffee tastes great too.

Would love to go back whenever I go to Auckland. 100 over 100 points for me!

  • Stayed: March 2014, travelled on business
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Thank ChloeLee69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 5 May 2014

Dear ChloeLee69,

Thank you for always choosing to stay at Heritage Auckland. It’s pleasing to read that you enjoy the hotel and the facilities we offer. Breakfast is a treat and the RAW Bar is proving to be a very popular part of our breakfast offering. We look forward to being able to welcome you back the next time you visit Auckland.

Kindest Regards
Marcus Keenan
T.H.E General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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