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Heritage Auckland
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Reviews (1,897)
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1,227 - 1,232 of 1,897 reviews
Reviewed 30 April 2014

We really enjoyed our stay at this beautiful property. All the staff seemed interlinked and knew what was happening and you moved from a smiling receptionist, past a smiling porter who had introduced himself by name to us, through to the maître d who was also very welcoming. One of our party was a vegan and they were in 7th heaven with the exceptional vegan menu at dinner and the breakfast that had a dedicated area for raw food. I am not a vegan and I found all the options for me also outstanding. I also loved that the porter had delivered our luggage to our room before we opened the door, and yet the check in process was very speedy - it was like magic!! Well done, Heritage - I think you are truly separating yourself from the rest of the Auckland market. We will definitely stay here again.

  • Stayed: April 2014, travelled on business
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Thank travel766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 7 May 2014

Dear travel766,

Thank you for positive review after your stay at Heritage Auckland in April. Your opening comment that you really enjoyed our Hotel has been well received. It was very nice to read that you found our team offered a seamless level of customer service. Our food offering, through both Dinner and Breakfast, has been extremely well thought out with our Executive Chef, Jinu, focused on delivering a balanced menu with plant based items combined with seasonal, local produce. Thank you again for taking the time to share your experience.

Kindest Regards
Marcus Keenan
T.H.E General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

This was my second visit to the Heritage and the service has been very consistent and of a very high standard. Rooms are very clean, well appointed and the beds are absolutely wonderful. The front of house team deliver in every way and i cannot fault this hotel. Location is great, being an easy walk to downtown and the theatres.

Keep up the great work

  • Stayed: April 2014, travelled with friends
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1  Thank TripleFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 7 May 2014

Dear Parround,

Thank you for your positive comments after your 2nd stay with Heritage Auckland. It was pleasing to read that once again you found your stay to be of a high standard, and the rooms were clean with comfortable beds. Our front of house team have a key focus on delivering positive guest experiences. We look forward to welcoming you back the next time you visit Auckland.

Kindest Regards
Marcus Keenan
T.H.E General Manager

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Reviewed 29 April 2014

Fantastic location, facilities and amazing staff who went the extra mile without having to be asked to help us deliver a truly amazing event for our guests.

Pre and post communication was outstanding. The team made everything easy.

  • Stayed: April 2014, travelled on business
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Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 7 May 2014

Dear Jennifer C,

It was great reading you feedback. I am pleased that you loved our location and enjoyed our facilities. Thank you for your positive comments about our amazing team, who went the extra mile to make your event a success. We hope to be able to host you again in the future.

Kindest Regards
Marcus Keenan
T.H.E General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

We had a night here and enjoyed it very much. We were over in a Tower Room. Bed was a little soft for me. Shower was awesome with wonderful pressure. Didn't want to get out . Room was lovely & clean and staff lovely & friendly. Had dinner there at night and it was yummy. Breakfast was also great with a wonderful variety of food. Not to far to walk to the many attractions in the city. We would stay again. Thanks for a lovely night away.

  • Stayed: April 2014, travelled as a couple
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Thank CJBRSR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 7 May 2014

Dear CJBRSR,

Thank you for choosing to stay at Heritage Auckland. It’s pleasing to read that you enjoyed your room experience, particularly the shower. Our breakfast offers a wide range of food as you’ve mentioned, we are finding that our RAW Bar is proving to be a very popular part of our breakfast offering. We look forward to being able to welcome you back the next time you visit Auckland.

Kindest Regards
Marcus Keenan
T.H.E General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Absolutely great service and clean rooms serviced daily to a very high standard with awsum staff.Tthe standard of the meals especially the breakfasts were amazing and to a high standard would recommend to any type of traveller as we had kids and was a great experience for them.

Room Tip: harbour views were great
  • Stayed: April 2014, travelled with family
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Thank Jasondeanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this reviewResponded 5 May 2014

Dear Jasondeanne H,

It is pleasing to read that you enjoyed your stay at Heritage Auckland. Your comments about our team and the great service they provided during your stay, the clean rooms and the quality of our Restaurant are all greatly appreciated. It was also nice to read that that your children had a great experience. We look forward to welcoming you back.

Kindest Regards
Marcus Keenan
T.H.E General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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