We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Heritage Auckland”
Review of Heritage Auckland

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Heritage Auckland
Ranked #8 of 67 Hotels in Auckland
Certificate of Excellence
Auckland Region, New Zealand
1 review
“Heritage Auckland”
Reviewed 11 July 2014

We have stayed in several hotels across NZ & Australia. We definitely enjoy the hospitality and comforts that the Heritage Hotel chains offer. We would definitely stay at any Heritage Hotel again in the future.

Thank you
J & V Panui

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Heybaby V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 12 July 2014
Dear J & V Panui,

Thank you for your positive review after your stay at Heritage Auckland. It’s really nice to read that you enjoy the hospitality and hotels that the Heritage Hotel group offers across the country. We look forward to hosting you again in any one of our hotels in the future.

Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,762 reviews from our community

Traveller rating
    830
    663
    185
    57
    27
See reviews for
350
725
82
349
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (484)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Sydney, Australia
Level 5 Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 July 2014 via mobile

I have stayed at this hotel twice in last two years. The rooms are spacious, the staff very friendly and the beds are so comfortable. There was a slight issue checking out but the staff fixed this without any fuss. My booking was not straightforward which would have added to the confusion. The meals in the restaurant are very tasty. If I come back to Auckland again this would be my preferred hotel. The hotel has a beautiful feel to it.

Stayed July 2014
Helpful?
Thank Anne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 12 July 2014
Dear Anne A,

It is great to read that you’ve stayed at Heritage Auckland twice in the last two years. I’m pleased that you find our rooms to be spacious and our team to be very friendly. We get a lot of positive comments about our beds and how comfortable they are; having a great sleep experience is a key part to having an enjoyable hotel stay. We look forward to welcoming you back if you visit Auckland again. Thank you for taking the time to place feedback on TripAdvisor.

Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga
Level 4 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 July 2014

We have stayed at Heritage Auckland on three separate occasions and believe there isn't a better hotel for discerning families. The rooms are very generous and well furnished and the beds extremely comfortable. We love the new Raw breakfast now being served and looked forward to dining in the restaurant every morning. The valet parking is a wonderful luxury which is thoughtfully included in the family holiday package rates. We also love the close proximity of the Heritage to some fabulous shopping and first class restaurants which all combine to make the perfect base for our short breaks to Auckland. If I have one niggle it is that the outdoor spa has been removed and the indoor spa is no replacement, hope you will bring it back .......please!

Room Tip: We love the main hotel and rooms on the upper floors are generally quieter
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank NellyTrolley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 12 July 2014
Dear NellyTrolley,

Thank you for your feedback after your recent stay at Heritage Auckland. It is great reading that you’ve stayed with us on three separate occasions, and that you enjoy the hotel from a family perspective. The RAW breakfast option is very well received, and has been extremely well thought out by our Executive Chef, Jinu, who is focused on delivering balanced menu options. We are sorry that we had to remove the new spa pool from the roof top pool deck area, it just wasn’t coping with the very high level of use that it was getting. We are currently working through options for a commercial spa pool for the outdoor area; however this could still be sometime away, as we need to ensure that any spa installed can cope with the level of use we now know it will get. Thank you again for submitting feedback.

Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tirau, New Zealand
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

We stayed here for 2 nights and have to say the standard was wonderful, clean rooms and very comfy beds we were not on the street side of the building so had a very quiet room. the roof top pool is wonderful and is a great place to see the sky tower lit up at night. The breakfast is amazing wonderful selection of foods and all to a very high standard. The hotel is in easy walking distance of all the main central attractions in the city and is easy access of the main state highway for the ones you need your car for, the valet parking was well worth the cost made the checking in process a lot easier. The staff at the hotel could not do enough for us and were pleasant without being over bearing. many thanks for a wonderful stay Heritage we will be back again. Good value and a great stay

Room Tip: Friends stayed on the other side of the building facing the main street and had disturbed sleep due...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Megan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 12 July 2014
Dear Megan A,

Thank you for taking the time to comment on TripAdvisor after your stay in June. It was great to read that you found your room to be clean and the bed very comfy; we receive a lot of positive comments about our beds. Our breakfast offering receives a lot of positive feedback, with a wide range of dishes available, including our unique RAW Bar breakfast option. I am pleased that you enjoyed our location; being centrally located means that we are just a short walk away from key highlights within the CBD or Auckland’s busy waterfront area. Thank you also for your comments about the service our team provided during your stay. We look forward to having you stay again when you next travel up from Tirau.

Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 July 2014

Our stay at the Heritage Auckland was excellent! The hotel is immaculate and the rooms are beautifully done, amazingly clean and tidy. The staff are so friendly and helpful, and I wouldn't hesitate to stay here again! While it is a little pricey, its location and facilities are definitely its defining character!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luxuryonlyforme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 12 July 2014
Dear luxuryonlyforme,

It was such a pleasure reading the heading for your review. Thank you for such positive feedback, after your stay in June, it is so nice to read that your stay at Heritage Auckland was excellent. Our team focuses on providing a good level of service to all of our guests and it’s pleasing to read that you found them to be friendly and helpful during your stay. Thank you also for your comments about the rooms being immaculate, I know our housekeeping team will enjoy reading this. We hope to be able to welcome you back the next time you find yourself visiting Auckland.

Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam
Level 6 Contributor
231 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 4 July 2014

Stayed here for a work meeting - decent rooms, friendly service, good amenities. On an ugly street but close to many downtown amenities. Overall a very good option.

Stayed here for a work meeting - decent rooms, friendly service, good amenities. On an ugly street but close to many downtown amenities. Overall a very good option.

Stayed July 2014, travelled on business
Helpful?
Thank sinbarambam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 5 July 2014
Dear sinbarambam,

Thank you for your positive comments from your recent stay at Heritage Auckland. It was pleasing to read that you found your room to be decent with good amenities and our team to be friendly. As you’ve noted our location is central, just a short walk
from both Queen Street and the Viaduct Harbour area.

Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queenstown, New Zealand
Level 3 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 June 2014 via mobile

Great accommodation, walking distance from most places we went and a quick taxi ride for others such as ponsonby, Newmarket and Parnell. Very close to sky city and great location for the viaduct. Staff were lovely, prices were very reasonable, breakfast is a must with a beautiful gf df organic range and stunning views from the roof top pool along with the great valet parking. If your staying I recommend checking out the shops in Britomart, Newmarket and even Ponsonby for higher end clothing, bars and cafés. Viaduct has a great atmosphere also especially at night along with the bar 1885/Britomart which I would recommend for a Friday/Saturday night. Have a great time in Auckland!

Stayed June 2014
Helpful?
Thank NZTraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 30 June 2014
Dear NZTraveller2014,

It was a pleasure to read your review after your recent stay with us. I was happy to read that you found we offered great accommodation, with lovely staff and that we are reasonably priced. Our breakfast does receive a lot of positive comments and has a wide range of food options which suits all dietary needs. We do find that our location is really good; being located just a short walk from both Queen Street and the Viaduct Harbour area allows our guests to explore the central city area at their leisure and enjoy the delights that Auckland has on offer. Thank you for sharing your experience.


Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Auckland hotels
0.3 mi away
Sofitel Auckland Viaduct Harbour
0.2 mi away
SKYCITY Grand Hotel
SKYCITY Grand Hotel
#4 of 67 in Auckland
2,469 reviews
0.2 mi away
CityLife Auckland
CityLife Auckland
#9 of 67 in Auckland
1,247 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Grand Millennium Auckland
0.8 mi away
The Langham, Auckland
The Langham, Auckland
#5 of 67 in Auckland
4,265 reviews
0.2 mi away
Crowne Plaza Auckland
Crowne Plaza Auckland
#10 of 67 in Auckland
1,752 reviews
Show Prices
Show Prices
Show Prices

Been to Heritage Auckland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritage Auckland

Property: Heritage Auckland
Address: 35 Hobson Street | PO Box 105-326, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland
#7 Luxury Hotel in Auckland
#9 Business Hotel in Auckland
#10 Romantic Hotel in Auckland
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Ctrip TA, Odigeo, Priceline, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd, HRS, Cancelon and getaroom.com so you can book your Heritage Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing