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“Family trip”
5 of 5 bubbles Review of Heritage Auckland

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Heritage Auckland
Ranked #9 of 66 Hotels in Auckland
Certificate of Excellence
Kaiwaka, New Zealand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Family trip”
Reviewed 21 August 2014

This was our second time staying with heritage Auckland..
Staff are very helpful.. This time we had our children with us.. We gt a package deal which is awesome(parking,breakfast)included. Price wise it's great!

Heritage has now become our go to place while staying in the city..walking distance to skycity &viaduct..

Will definitely return..

I always like to request a balcony as tht always makes the room bigger..

Breakfast was great
Thank you for the relaxing stay

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jac742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 22 August 2014
Dear Jac742,

Thank you for the positive review after your family stay earlier this month, it was great to read that this is the second time that you’ve stayed with us. The accommodation packages we offer are good value, especially when travelling as a family. We look forward to welcoming you back.

Thank you for taking the time to submit your feedback and share your experience on TripAdvisor.

Kindest Regards
Marcus Keenan
T.H.E General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,693 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (464)
Date | Rating
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  • Dutch first
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English first
Blenheim, New Zealand
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 August 2014

What a lovely hotel this is. This building has so much character and charm and has been converted into a hotel so well. We had a deluxe suite, which was only slightly more expensive than the superior room and well worth it. Nice sized bedroom and then a living area with a kitchette and then a great bathroom. Very nicely appointed. We ate dinner in their restaurant and had a very good meal. Great location too. I would thoroughly recommend this hotel and only wished we had stayed there longer.

Room Tip: We had a corner room and it was quiet and large.
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sontie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 22 August 2014
Dear Sandra R,

It was certainly a pleasure reading your review after your stay at Heritage Auckland in June.

It is pleasing to read that you enjoyed the character and charm of the hotel; we believe the great character we have helps us stand apart from other hotels in Auckland. I’m also glad that you enjoyed the deluxe suite; they are a great size and great value for the small difference in rate between the room types.

Thank you taking the time to provide feedback on TripAdvisor and for recommending the Heritage Auckland. We hope to see you back again the next time you visit Auckland.

Kindest Regards
Marcus Keenan
T.H.E General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 August 2014 via mobile

We have stayed here several times before and were not disappointed.
We like the spacious rooms which are kept in great condition.
It's handy to downtown Auckland but you have to walk up the hill to return. The station and ferries are about a ten minute walk.
We arrived early evening and enjoyed a drink in their bar. We wanted a light snack as well, but found the menu for the bar was a bit limited.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank 2Elk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 16 August 2014
Dear 2Elk,

It is great to read that you’ve stayed at Heritage Auckland on a number of occasions and that you enjoy our spacious rooms. We do find that our location is very handy, being just a short walk to the CBD and the Viaduct Harbour, which are all downhill, meaning a small walk back up to the hotel. Thank you for your comment about the limited selection on the lobby menu, our chef is about to work on new menus for both our lobby bar and restaurant, I’ll pass this feedback to him.

We hope to see you back again the next time you visit Auckland. Thank you taking the time to provide feedback on TripAdvisor.

Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

Hello my is Claire Scott, and I stayed at The Heritage Hotel Auckland with my best friend Hannah.

We liked our time at the Heritage Hotel and it was both our 1 st times staying at the Heritage Hotel.

The Dinner was 10 out of 10.

At Breakfeast was 10 out of 10.

The Staff were really friendly and helpful 10 out of 10.

The room was awesome 10 out of 10. But 1 of the beds was a bit uncomfortable.

However I can not wait to go back again.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank NewZealandbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 15 August 2014
Dear Claire aka NewZealandbear,

It was really pleasing to read your feedback after your recent stay.

I’m glad that we were able to give you and Hannah a 10 out of 10 stay at Heritage Auckland. We will certainly look into your feedback about one of the beds in your room; we like to ensure that all of our beds are comfortable. We do look forward to seeing you return the next time you are in Auckland.

Thank you for taking the time to submit your feedback and share your experience on TripAdvisor.

Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 August 2014 via mobile

We were shouted a night there by our son, a very special treat.
The staff at reception were so pleasant and helpful...
We had a lovely large room overlooking the harbour bridge...stunning.
I do feel the rooms could use a refurbishment , but the bed was very comfortable, so not too much to complain about.
Be warned...no movies .
Dinner a
Was divine...steak and veg cooked to perfection

Stayed August 2014, travelled as a couple
Helpful?
Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 15 August 2014
Dear Debbie C,

Thank you for taking the time to place feedback on TripAdvisor after your stay earlier this month.

What a nice son shouting you a night away; I was pleased to read that our reception team were pleasant & helpful and that you enjoyed the large room with views across to the harbour bridge. We have been getting great comments about our beds and understand that having a great sleep is a key part to any hotel stay.

Thank you again for sharing your experience.

Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ra'anana, Israel
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 August 2014

We came to Auckland to visit our daughter studying at the University. Our suite room was ideal and the service was great all around from the valet parking to the housekeeping and front desk. Breakfasts had good spread of food and amazingly they offered excellent vegan / vegetarian meals for dinner. Location was very convenient to town and the wharf. As we spent the middle 2 weeks of a month trip here, we booked a Tower room including a clothes washer-dryer. Our package deal also included wifi, although the free limit was only 500 MB per day, sufficient for typical email, Facebook and our travel blog, but not for films etc.

Room Tip: Look for a Suite deal, and consider the Tower block if you want a clothes washer-dryer in your bathr...
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don_Nadel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 15 August 2014
Dear Don_Nadel2014,

Thank you for your positive review after your stay in July.

It is really nice to read that you found that our service was great across all of our team. I’m pleased that you enjoyed Hectors Restaurant, both our breakfast and dinner receive a lot of positive comments. Our focus on healthy eating is very well received, with our RAW breakfast offering and also our well thought out dinner menu, which includes a wide range of meal options to suit all tastes requirements; including a strong focus on both vegetarian and vegan dishes, as you have commented on.

The Tower suites are well equipped with cooking facilities, fridge/freezer and washer/dryer; this makes both short and long stays very comfortable.

We hope to see you stay again if you return to Auckland to visit your daughter at university.

Kindest Regards
Marcus Keenan
T.H.E General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bay of Island, New Zealand
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 August 2014

We stayed at The Heritage for three nights. The first two nights we were allocated a room on the 7th floor of the hotel wing. The room was OK, a bit dated and with the usual poor lighting, no good for reading, and with no double glazing so a bit noisy. What with the street noise, the alarm clock radio going off at midnight (note to housekeeping, make sure the alarm is OFF) and a noisy crowd at the convention centre just 2 doors down the hall, the first night was not very restful. The second night will be better we thought but no, another convention/party even louder than the first one with groups of revellers whooping it up just outside our bedroom door late into the night. I was getting wiser by then and asked reception if there was going to be another function on that night. Yes, I was told so I asked to be transferred to another quieter room. This they did and for the last night we enjoyed a lovely big, sunny, quiet room in the tower block. It was like two completely different hotels and for much the same price. So, for what it is worth, don't on any account accept a room on the 7th floor and go for the tower block. It is much more modern comfortable and quiet. I must just mention the breakfast which was one of the best hotel breakfasts I have had. They promote The Good Food project which commits to fresh, healthy, sustainable food, much of it vegan, raw food and organic. It is absolutely delicious, try the coconut yogurt, compressed fruits and nutty, seedy granola. One more moan, please hotels, how about free wifi? Just build it into the price. No-one likes paying big prices for one hours worth of wifi; it should all be included.

Room Tip: I had to tick noise level loud because of the first two nights but after that, it was fine and I thi...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Hirondelle09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Auckland_Heritage, General Manager at Heritage Auckland, responded to this review, 10 August 2014
Dear Hirondelle09,

I was disappointed when seeing the title of your review after your recent stay. I would like to apologise for not meeting your expectations.

We did have a number of dinner events over recent days in the Grand Tea Room, which is located on the 7th floor of the Hotel wing. These dinners all ended at 11pm, with all dinner guests gone from the Grand Tea Room by 11.30pm at the latest. I was pleased to read that when you raised your concern that our team moved you to the Tower wing and I’m pleased that you enjoyed this wing of the hotel. The Tower wing does offer a different experience as you’ve noted, with the Hotel wing being more historic and full of character and the Tower being more contemporary in look and feel. It is fair to say that that it is very rare for the hotel to have as many dinner events in a row as you encountered during your stay; I would like to recommend both wings of the hotel for different stay experiences – however I would encourage guests to let us know if they’re not happy for any reason, to allow us an opportunity to provide a better experience.

I will certainly address the alarm clock issue with our housekeeping team; I understand the frustration of an alarm clock going off at midnight.

Thank you for your positive comments about breakfast, we receive a lot of positive feedback, with a wide range of dishes available, including our unique RAW Bar breakfast option, which has been extremely well thought out by our Executive Chef, Jinu, who is focused on delivering balanced menu options.

We are looking to including internet in the near future; however in the meantime I would keep an eye out for our great package offers, which do already include internet.

I would again like to apologise that we didn’t provide the level of service that we pride ourselves on. Thank you taking the time to place such in-depth feedback and share your experience on TripAdvisor.

Kindest Regards
Marcus Keenan
T.H.E General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Auckland

Property: Heritage Auckland
Address: 35 Hobson Street | PO Box 105-326, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland
#8 Luxury Hotel in Auckland
#9 Business Hotel in Auckland
#11 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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