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“Wonderful experience and I will do it again !!!!!” 4 of 5 bubbles
Review of Heritage Auckland

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Heritage Auckland
Ranked #9 of 68 Hotels in Auckland
Certificate of Excellence
Perth, Australia
1 review
“Wonderful experience and I will do it again !!!!!”
4 of 5 bubbles Reviewed 3 January 2010

Stayed at the Heritage Hotel in the tower wing in a 2 bedroom suite. Loved the service and nothing was too hard for the friendly staff.
Breakfast at Hector's restaurant was fantastic....thank you Maria for your greeting and smile every morning.....sorry you were ill on the last day and we couldn't say goodbye.
Location was nice with easy access to all CBD attractions....walking back to the hotel was a little harder, but thats normal with the contour of the CBD.

  • Stayed December 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank totcabser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,651 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (453)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Queensland, Australia
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed 29 November 2009

I had a four night stay at The Heritage in Auckland. All in all I was rather dispapointed in this Hotel,we stayed in one of the so called deluxe suites.

They describe the furniture and fittings as antique but are basicallly just old. The pool was also "antique" and didn't appear to be clean.

The biggest disapointment was the breakfast,hard to get a smile out of any of the staff let alone a coffee. One morning there was a long line up for a table that we ended up just leaving even though our breakfast was included in the price and went up the road.

Location,however was rather good,but all in all I would say that you can do much better for the price.

  • Stayed November 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank love2travel019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 24 November 2009

Originally we were in the Old wing - but were upgraded to the New Wing - with great views down toward the harbour... definitely request a room with views.

Stayed March 2009, travelled as a couple
Helpful?
Thank Simm05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindfield, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 20 October 2009

We booked in a deluxe suite in the old section of the hotel for three days. We had to ask over two days for the promised dressing gowns as the airconditioning wasn't working properly and the room was freezing. Although this is an old hotel, the room needs updating as the lighting was poor. Other heritage hotels in which we stayed in NZ were far superior to this one.

  • Stayed October 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Evangelia_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton
1 review
3 of 5 bubbles Reviewed 18 October 2009

The staff were friendly, rooms were clean and tidy. However for the price of the rooms I would have expected things such as "real milk in the fridge, not uht and better bathroom facilities. Showering was certainly not a pleasant experience, the amount of water coming out of the heads was not adequate and it was not easy to regulate.

  • Stayed October 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HamiltonTrippers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 27 September 2009

My girlfirend and I stayed her for three nights in August, checking in after a late flight into Auckland. The hotel was clean and tidy, the staff helpful, and in a great location (a two minute walk from the Auckland Sky Tower). The only downside to the stay was when some money went missing from one of our bags when we left them with the concierge at checkout. The security manager at the hotel did take it seriously when I reported it to him, but unltimately we had no way of proving that the money was in the bag so we had to write it off to experience. We didn't eat in the hotel itself, but there is a pub next door (The Muddy Farmer) that served good pub food at reasonable prices in a nice atmosphere.

  • Stayed August 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank markhiggins44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 16 August 2009

I am actually still staying at this hotel and felt compelled to write a review. Every time I keep thinking that actually this place is quite nice, something happens that sets my opinion back a bit. The latest is that all the bottles in the mini bat require a bottle opener but no bottle opener has been provided. I called half an hour ago to ask for one and was told there were none left. When I explained the irony of having overpriced drinks in my mini bar, one of which I was keen to consume despite the offensively inflated prices but no bottle opener to open it with, I was told they would see what they can do. SOmeone has just knocked on my door and presented me with an enormous can opener that has a small bottle opener on the side of it. Surely it would have been easier to go into a room where no one is currently staying and give me their bottle opener?? Perhaps not.

My other whinges are that the sound on the TV did not work when I arrived (although this was fixed the next day for me) and the internet access is offensively expensive with a limit of 100MB in exchange for about £13 for 24 hours. I have exceeded the 100MB and am paying $0.10 per MB - having used 250MB in total this gives me a bill of about £20 oer 24 hours.....

Anyway the hotel is very clean as is my room. It is certainly not luxurious but is better in standard than average. The bar in the lobby is expensive and lacking in any atmosphere what so ever but the location is great - a 2 minute walk to the waterfront where there are a huge amount of good bars and restaurants to choose from.

It's certainly not a bad hotel, just has a few 'quirky' features.

  • Stayed August 2009, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RobMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Auckland

Property: Heritage Auckland
Address: 35 Hobson Street | PO Box 105-326, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland
#8 Luxury Hotel in Auckland
#9 Business Hotel in Auckland
#11 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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