Stayed here for a weekend break and took advantage of the upgrade offer, which included valet parking, a "superior" room and included breakfast for the price of a standard room.
The room was good, spacious, clean and the bed comfortable. We had a view across a multistory carpark(!) to the harbour, which was very nice. Being on the side of the hotel, there was no traffic noise. One minor gripe. There was no lamp near the sofa in the lounge area, so it was difficult to sit and read.
Restaurant was excellent both for dinner and the excellent buffet breakfast. However, when will restaurant staff in NZ be trained not to remove plates when others at the table are still eating!
Had a problem locating our car at the end of the stay. The young man brought the wrong one to the door and when we pointed this out, he went away, we assumed to get the right one. When nothing had happened after several minutes wait we went back to the desk to enquire and were told that it was our fault as we had given him the wrong ticket. Eventually sorted, but could clearly do with some customer relations training.
Overall, very good, but a few things need to be addressed to make it worth an excellent rating.
- Official Description (provided by the hotel):
- Art deco; historic landmark refurbished in 1998. ... more less
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- Also Known As:
- Heritage Auckland Hotel Auckland Central
- Heritage Hotel Auckland
- Auckland Heritage Hotel
- Heritage Auckland New Zealand