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“Not five star, but enjoyable all the same”
Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Auckland, New Zealand
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Not five star, but enjoyable all the same”
Reviewed 8 September 2011

I booked this through 'Wotif' and got a cheap deal including breakfast. Although it stated it was five star - the price suggested it might be otherwise! Stayed on my own and just as well - the room was small, bathroom 'snug', and there is a lot of 'plumbing' noise from rooms nearby. Bed was not King size as suggested and no paper arrived in the morning as requested. However, bed and pillows very comfy, I slept well, no problems with aircon, good view outside, welcoming and pleasant staff, magazines to read in room and the buffet breakfast in the morning was first class (as was the coffee :-)). Would agree with the previous statements regarding fresh milk, more selection of teas available (may milo/chocolate). The room I had was a little worn, but suited me just fine. Would definitely stay again for that price and for the breakfast. The walk up the hill is great exercise!

  • Stayed September 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TravelingGirl69x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pullman01, General Manager at Pullman Auckland, responded to this review, 14 September 2011
Thank you for providing the above feedback. We are currently renovating parts of the hotel in order to improve the facilities available for you in the future. We understand that at times there can be a little noise during the day as a result of this process and I thank you for your patience in this matter.

In regards to your newspaper delivery, I have passed this feedback on to our Room Service team in order to rectify this problem.

We look forward to seeing you again soon.

Kind regards,

Rob McIntyre
General Manager Pullman Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (440)
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English first
Sydney
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 September 2011

Stayed here for 2 nights recently. We booked because it was well priced, and seemed to be quite well located. It is, but there is a bit of walking involved to get to Viaduct, the harbour area, Queen street etc - around about 10 minutes - fine when you leave the hotel to get to these places (as it's all downhill), but coming home, just think of it as exercise! The hotel facilities were good, pool, spa etc, and the staff were really friendly and well trained. My only tiny little suggestion is that the cleaning in the rooms needs to be improved - our room was quite dusty when we arrived, and even worse when we left, so obviously someone has forgotton that task when they service the room each day. Other than that though, would recommend this property.

Room Tip: Just ask for a higher floor to get some lovely views.
See more room tips
  • Stayed September 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MacqueenSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pullman01, General Manager at Pullman Auckland, responded to this review, 14 September 2011
Thank you for recommending our property on tripadvisor.

Although you enjoyed your stay, we apologise there was some housekeeping issues. I have passed this feedback on to our housekeeping team and will ensure that this is rectified.

We look forward to welcoming you back to our hotel in the future.

Kind regards,

Rob McIntyre
General Manager Pullman Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
honolulu
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 September 2011

This was the old Hyatt hotel which is still at the same good standard.
God size rooms and nice restaurant.
Just the internet was too expensive.
Rooms were quiet and we had all conveniences.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank gordon e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 August 2011

Stayed here two nights, midweek in August. Booked a club suite. We are gold Aclub members. Got drink vouchers on arrival, but no upgrade. Was informed they offer gold members either an upgrade to club, or internet access. We already had both included. Location of the hotel was great. About five to ten minutes walk into middle of Auckland through parkland. Uphill on the way back though.

Room was very comfortable. Separate lounge and bedroom (See Pics). Flat screen tv’s in both. Comfy bed, but was only a double. We booked a king bed but I couldn’t be bothered with the hassle of moving rooms after a long day travelling. Nice view over the park and university area across the road. Only downside was size of the bathroom. Very tiny, but still functional. Roger & Gallet amenities. One of my favorites. We had our child with us and a rollaway in the lounge room. Rollaway was $40. Suitable for a smaller child up to about 20kg, as the mattress is a bit thin and tired with solid wood panel underneath. Windows were a bit thin and traffic was a bit noisy in the mornings.

The club lounge was pleasant. Nice views out one side and large tv located in the other half. Snacks and alcoholic drinks between 5.30 pm and 7.30 pm each day. No hot food though. Bubbly included is local and go’s for around $20 a bottle. Still a good drop. Food consisted of Sushi, and various cold canapés. Staff were very attentive and friendly. Breakfast was continental with one hot item, a fritarta. Eggs could be arranged at an additional cost of $5.

The restaurant, The Café, was great. Rack of Lamb (8 pointer) and steak were fantastic. Both went for around $40 NZ each, and they do honour the Advantage Plus Card. Other nice options from around $25. The spa was good. Nice new facilities. Great massage. Very pleasant atmosphere. Thanks Meghan. The gym was well equipped and the 15 metre pool nice, but this area can get busy in the evenings as it is available to the general public.

Overall we had a comfortable stay here. We would come back again. My only criticism was probably the club lounge and this should in no way reflect on the staff as they were great. Although it was generally well stocked it definitely provided the least value for money of any club lounge we have used in recent time. Lower end booze and no hot breakfast. We would not pay the extra premium here next time. In saying that it was a pleasant relaxing atmosphere. Happy travelling………

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Galaxy_and_Stars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch ,New Zealand
Level Contributor
91 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 28 August 2011

My first stay at this lovely hotel which used to be the Hyatt Hotel. Stayed in a one bedroom suite which provided all the comforts expected including very nice bedding, nice bathroom and good air conditioning system. The towels weren't as 'fluffy' as some high class hotels but still met their purpose. The front desk staff were very friendly and helpful.

I also used the fitness centre which was well appointed and to a high standard.

Had breakfast in the restaurant which included several options cooked by the chef fresh on demand as part of the buffet. Restaurant staff very attentive.

I would highly recommend this hotel as an excellent base for a visit to Auckland.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank PlatinumNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mapua, Nelson
Level Contributor
85 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 August 2011

We were in Auckland to visit Cirque de Soleil and had looked for a central city hotel - close to shops, restaurants and the Vector Arena. The Pullman Hotel met all our criteria - an excellent 5 star hotel with all the facilities you could want. We were greeted by a friendly doorman and directed to a very quick and efficient receptionist who processed our check-in without delay and fuss. We had a water facing room on the 11th floor - a roomy, quality room with very comfortable king bed, bathroom with quality toiletries - and an ideal place to stay for our short time in Auckland. We didnt have dinner or breakfast in the hotel - our friends prefer to frequent the local cafes - but the cafe looked inviting and friendly. Good underground parking too - at only $15 for the night. We will certainly stay there again on our next trip to Auckland.

Room Tip: Ask for a room on the water side - higher floor.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Fiona O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level Contributor
238 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 21 August 2011

We stayed one night at the Pullman and was pleasantly surprised. We upgraded to the suites at a reasonable price and found a very spacious room with a good view. The little extras (slippers and quality toiletries) made the stay special. This hotel is a bit "out of City Centre" and the walk into the City is perhaps not for everyone. We made use of the free City Circuit bus (daytime) which stops at the University (walk to the hotel via the Uni garden) and also a taxi at about $9. from Sky City one evening. We had one dinner at the hotel and really enjoyed that. Service great: we asked for an airport shuttle to be booked, we stored our luggage early morning - friendly and helpful staff.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Judith69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Auckland
#5 Green Hotel in Auckland
#10 Family Hotel in Auckland
#10 Business Hotel in Auckland
#12 Romantic Hotel in Auckland
#12 Luxury Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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