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“Exceeded all my expectations!” 4 of 5 bubbles
Review of Pullman Auckland

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Pullman Auckland
Ranked #13 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
New Zealand
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Exceeded all my expectations!”
4 of 5 bubbles Reviewed 20 September 2011

I stay in Auckland a lot for work. I usually stay at a hotel close to work but a special came up for The Pullman and decided to give it a try. I don't really stay in 5 star hotels in my own country too often but do when overseas.
The greeting at the door was excellent and was very helpful about where I could park and all the parking related information.
The guy at check-in wasn't unfriendly but didn't go out of his way to help either and it was a fairly average check-in experience.
The room was lovely and seemed pretty brand new. The decor was very tasteful, the room was spacious and set out very well. Very comfortable king size bed but I would have liked extra pillows. Decent range in the minibar.
The bathroom was clean and well set out, amenties were well stocked but not over the top.
I arrived late and didn't want to go out to dinner so I ordered room service. When I ordered I was told to expect it within 20-25 minutes and it arrived in just under 20 mins. I have to say it was the best room service food I have had in a long long time, it was delicious, piping hot, beautifully presented and more food than I could eat.
I called the front desk for a robe, which I expected to be denied but it was brought to my room in under 10 minutes by very friendly staff.
Check-out was fast and very friendly, collectly the car was easy.
Overall, it was a great stay, I will be recommending it to people and will use it again in the future.

  • Stayed June 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank yesitisI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pullman01, General Manager at Pullman Auckland, responded to this review, 22 September 2011
Dear yesitisI,

Thank you for your positive feedback regarding our hotel. We pride ourselves on providing guests with a 5 star experience and I am pleased that this is what you received.

For future stays please feel free to contact the front desk for extra pillows etc if you need them as they are more than happy to help you with anything you need.

We look forward to welcoming you back to the hotel in the future.

Kind regards,

Rob McIntyre
General Manager Pullman Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,135 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (420)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Brisbane, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 19 September 2011

This hotel is a good solid choice at reasonable value. Whilst a bit dated from the outside the rooms have all the usual modern conveniences and there is an excellent pool, gym and day spa area.

Service is a standout here. Whilst knowledgeable and professional, there seemed to be a genuine welcoming spirit. This was actually true of the experience in Auckland generally and visitors will be well rewarded for going off the beaten track a bit and striking up a conversation.

The hotel does have a few annoying quirks like a sporadically functioning lift and door keycard system and the rooms are not great on soundproofing from adjacent rooms. That being said the location is actually very quiet, just opposite a university precinct and park. It is well out of the 'party area' but still only a few minutes walk to the CBD, art gallery, wharf and other tourist attractions. Be warned there is a short but very steep walk up a hill to get back so this location may not suit everyone.

Overall, has the benefits of many larger hotels but still gives a feeling of personal service and good value.

Room Tip: Ask for a room with a glimpse of the harbour to soak up the Auckland experience and get your bearing...
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  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mlear11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
111 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 19 September 2011

I have stayed at the Pullman several times now, but this time a little disappointing. I found that the large oversize bed was 2 single kings pushed together leaving a massive lump in the middle of the bed, No mattress protector, the sheets were put straight onto the mattress. YUK. The inner duvet was very dirty again yuk. Kind of a let down as I know this hotel can provide a much greater experience. The resturant evening meal was great as were the pre dinner drinks in the lobby bar, Staff were great, I would return but I would check the bedding issue on arrival...

  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank annie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pullman01, General Manager at Pullman Auckland, responded to this review, 22 September 2011
Dear Annrod,

Thank you for your feedback. We apologise that there were some housekeeping issues regarding your bedding but I can personally assure you that this has now been addressed internally.

As a valued guest of Pullman Auckland, your comments are appreciated. We look forward to welcoming you back to the hotel in the future where you will see that this issue has been rectified.

Kind regards

Rob McIntyre
General Manager Pullman Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 18 September 2011

The mini-bus shuttle from the airport dropped us off at the door of this hotel and was cheaper than a taxi - no need to book in advance. Hotel was in good location near the centre of Auckland. Room was reasonable size but bathroom was the dated 'showercurtain over the bath' affair. The room was unbearably warm and to add to the discomfort there was the thickest feather duvet on the bed. We turned off the heating and used the air con - still too warm, then opened a window but nothing seemed to combat the warmth. A thinner duvet and and a throw on the foot of the bed would have been better to allow for individual control. Harbour view was partly blocked by other buildings. The gym was excellent and the swimming pool was fantastic as were the changing facilities. Didn't eat here so cant comment.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bonnyblink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 15 September 2011

I booked on one of those last-minute hotel booking sites and asked for a room away from the elevator foyer as I'm a light sleeper and the sound of people talking whilst they're waiting for the lifts wakes me up. Naturally I was given a room right next to the elevator foyer. After some gentle whining I was given a much better room with a view over the harbour. However, try to get a room on the city side, as the harbour side also affords you a view into other people's apartments which are a little too close for comfort. Unfortunately I could also hear the television of the person in the room next door which was disturbing because I had work to do. Another annoyance was that house-keeping didn't seem to pay much attention to detail - I was given only de-caffeinated coffee and no coffee coffee, they repeatedly left more soap and conditioner than I could use in a month, but neglected to leave shampoo and body lotion - I had to keep getting it brought up, and my personal possessions were moved around and re-arranged a little more than I'm comfortable with. Room service wasn't good either: I ordered a gourmet beef burger and it was like a meal you'd get in a local pub; the bread was so toasted it was rock hard, the meat was over-cooked, the chips were over-cooked, and the onions weren't cooked. It's a nice hotel, but needs to lift its game as far as room service and house-keeping are concerned.

  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank Caroline F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
whitianga
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 15 September 2011

Booked through Hotel club. Great service. Even though there was quite a big conference going on the staff were VV helpful. And the trek to the swimming pool was well worth it. Relaxing weekend for the kids too, who loved the swimming pool. Only crit was the wait for the lifts and the scary moment when strange noises were heard inside.

Room Tip: If you are two adults two kids book through Hotel club as kids are free.
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  • Stayed August 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank rokucho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 September 2011

We had a great time at this hotel. My family of 2 seniors, 2 children and 2 adults. we were upgraded to a deluxe room since we had Accor gold. this was a terrific location. Shocking they had indian dishes on the menu, the food at the hotel also was outstanding. the hotel is a little walk on the slope to the main Road where there are all the designer malls, food outlets etc are there. the breakfast was great. The Spa was huge and the best and it is also a heritage site.

Room Tip: Choose the rooms in the new wing where they have a kitchenette
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  • Stayed May 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank shriramd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Auckland
#5 Green Hotel in Auckland
#10 Family Hotel in Auckland
#10 Business Hotel in Auckland
#12 Luxury Hotel in Auckland
#13 Romantic Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
Reservation Options:
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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