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“Great Location and rooms”
Review of Pullman Auckland

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Pullman Auckland
Ranked #14 of 67 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Oslo, Norway
Level 5 Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great Location and rooms”
Reviewed 22 November 2012

Really glad we booked here, this hotel was the very start of our honeymoon in NZ.
From the start the friendly front desk staff to the great room was a brilliant start to our holiday.
Only a few minutes walk to all the shops and the restaurants on the waterfront, totally recommend this hotel.
The only minus point was the wifi did not work very well in our room, had to use a LAN connection. This was in the serviced apartment section I belive, this could an issue for people on business.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deepvaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 25 November 2012
Dear deepvaid,

Thank you for taking the time to provide this positive review. I am so glad that our hotel set the scene for such a memorable honeymoon escape. It is unfortunate that the Wi-Fi was unable to work on your device but it is great that you were able to use our back up option of the LAN connection. In some cases certain devices have smaller aerials and are unable to receive a strong Wi-Fi signal. I hope during your next stay if you encounter this again you bring it to our attention so we can look into this for you.

I hope you enjoy the rest of your Honeymoon travelling New Zealand.

We look forward to seeing you at the hotel again soon.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (445)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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  • Swedish first
  • Any
English first
Palmerston North
Level 5 Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 November 2012

The Pullman was an easy place to get to by car in central Auckland if you use a Navman and have their street address 10 Waterloo Quadrant, entrance and parking off Waterloo Quadrant (which they do not advertise as far as I can tell). The registration was friendly but a bit clunky, no problems with the bill or valet parking. New staff I guess by the trainee badge I saw on the helpful desk person. The bar was good, service quick and helpful. We did not dine in so no comment there. The room was fine, clean, airy and bed comfortable and so much so we slept in. No problem with an 11am check out. The Pullman is an easy walk to most city centre attractions.

Room Tip: Ask the staff when you book. Confirm with the valet.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnW_Palmie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 25 November 2012
Dear JohnW_Palmie,

Thank you for your feedback and positive comments on our bar service and comfortable bed and room. Thank you also for your patience during check in as our new staff member was learning the check in procedure.

With regards to parking, we do advertise options on our personal hotel website which can be found if you google Pullman Auckland. Our website also provides a range of information on Auckland, our facilities, local attractions surrounding the hotel, as well as visuals and information on all our room types and conference facilities to ensure guests can make a confident decision prior to booking.

We do hope you stay with us again soon, so you can enjoy another long sleep in.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 November 2012

I booked a nights stay here via expedia.com and got a great deal. The hotel was very impressive and seemed extra nice after a week of staying at motels across small towns in NZ. It was walking distance to the city centre and the staff were helpful and friendly. The bed was amazing and huge- we had the best sleep and didn't want to leave!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank talhotblond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 25 November 2012
Dear talhotblond,

Thank you so much for your glowing review of our hotel. It is great that you had such a fantastic stay and were able to take advantage of our location in the central CBD.

We hope you are able to visit us again from across the ditch in the future.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2012

This New York style apartment/room 1750 was located on the 17th Floor of the Residential Suites overlooking the ports harbor and a view extending as far as the eye can see out over the Hauraki Gulf. Some VIEW.
The room was quiet and welcoming and full of LIGHT. This being due to having floor to ceiling windows that open on to the balcony facing East. There is also another massive window that faces South South West that looks over the government gardens and up towards Albert Park, Mt Eden the city and the Waitakere Ranges in the West. Gives you a huge advantage in reading current weather conditions.
1750 has a good sized shower / bathroom on your right as you enter from the hall and a Laundry (washing machine//drier) opposite.
A couple of metres to a well laid out sitting /kitchen dining room with TV and access to the balcony.
Upstairs to the mezzanine level where there is a comfortable King size bed, a TV, En suite bathroom again with heaps of light( from a big skylight), twin basins a walk-in shower and a big bath. A walk in robe with heaps of cloth rails, shelves, drawers and a Security Safe. Ridiculously though NOT enough clothes hangers .
the view from the bed is stunning . The blinds are remote controlled and laying there looking out was better than watching TV in bed.
This is a LIGHT room with a different style to your average hotel room with GREAT VIEWS. Would stay there again to be sure.

The Spa and pool definitely warrant a mention and facilities in general seem very good.

A car park accessible from the internal lifts.

Location was great especially if you like to walk with parks, super markets the High Street 5 minutes down from the ridge .

Room Tip: "Corner suites are large and sunny" in this case. Go High
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leweeg10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 28 November 2012
Dear leweeg10,

Thank you for taking the time to write such a thorough review of our property, especially with regards to the room type that you stayed in.

We receive such positive reviews for 1750 as the views truly are amazing, and there is always the added benefit of feeling like an accurate weather reporter by simply looking out of one of your many windows.

Thank you also for your mention of our spa and pool facilities – I am glad that you were able to experience these during your stay.

With regards to the hangers, apologies that you felt there was not enough for your requirements. We place a certain amount in each room based on guest feedback, but are more than happy to provide more if required.

We look forward to welcoming you again for another future stay with us.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane Australia
Level 6 Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 November 2012

Because of the reviews we read, when planning our holiday, we booked direct with the hotel and obtained a Weekend Special rate for RESIDENCE SUPERIOR suite. Our 8th floor gave us a limited harbour view. Unfortunately our suite looked straight across to a high rise appartment/hotel about 60-70m away and because a mob of drunken yobbos were yelling/performing on their balcony on the Sat night directly opposite we weren't able to relax outside on our balcony :( Our suite was a nice roomy size, Queen bed OK, table and two chairs. Ample kitchen facilities included everything needed. Dishwasher, frig, freezer, stove top, oven, microwave, all crockery, cooking utensils etc. Good lighting and fittings. Bathroom large with good walk-in shower, nice tiling. mirror, lighting. A VERY comfortable bath BUT no handles for safe entry/exit combined with no non-slip strips in bath present quite a possible hazard and should be addressed. Hotel location is OK with a steep uphill from Queen street so for rest of visit we 'cabbed' it. We didn't eat in so no info there. Check in (early) pleasant and welcoming. ALL staff encountered courteous and efficient. Recommend a stay subject to obtaining a 'good deal'.

Room Tip: RQ Residence suite away from hotel's old tower end.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, 19 November 2012
Dear Terry M,

Thank you for your review and the positive comments you had about your accommodation and our pleasant and welcoming staff. Thank you also for taking the time to read the previous reviews and our responses to those so you could take advantage of the advice to choose a cheaper booking site and accurate room type to your needs.

It is unfortunate that during your stay the adjacent residence tower had unruly guests as the balcony area is a lovely place to enjoy the Auckland views and relax the day away.

With regards to your suggestions on our baths, due to the unhygienic nature of bath mats we have treated all our baths with an anti-slip coating to eliminate slips from occurring. For your next stay if you would like a handle on your bath then please feel free to request one of our extra assistance rooms as these come complete with the bath handles.

Again, thank you so much for your review.

We hope you come and stay again at our property soon.

Kind regards,

Rob McIntyre
General Manager
Pullman Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Auckland

Property: Pullman Auckland
Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Auckland
#5 Spa Hotel in Auckland
#10 Business Hotel in Auckland
#10 Family Hotel in Auckland
#12 Romantic Hotel in Auckland
#13 Luxury Hotel in Auckland
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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